1. Golden Chains Climbing Gear

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Jamestown, CA

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Golden Chains Climbing Gear

5.0 (3 reviews)

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4 years ago

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4 years ago

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3 years ago

One of the best climbing shops I've been too. 10/10 would recommend any one who's looking for amazing climbing information to come by

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Bass Pro Shops - We love fishing and teaching our children how to have fun and enjoy the game.

Bass Pro Shops

3.2(707 reviews)
45.3 mi
•$$

I ran into several issues ordering a fishing pole, and after waiting for it to arrive at the store,…read moreI found out it had been damaged. Needless to say, I was frustrated. That's when Amber (Customer Service) stepped in. She immediately took ownership of the situation, genuinely cared about making things right, and brought Mike (Manager) in to help. Instead of making excuses, they worked together to find a solution and made sure I left satisfied. Great customer service isn't about never having problems, it's about how those problems are handled. Amber and Mike went above and beyond, turning a dissatisfied customer into a loyal returning one. They truly know how to treat people, and that's the kind of service that deserves to be recognized. Thank you both!

SERVICE: I had the worst experience in the fishing department today I have ever had since they…read moreopened. The fishing area employee Fred was amazing and assisted us to the best of his ability as well as Clara the Manager. However, another Manager named Mike has the worst customer service qualities I have ever seen. We spent $1,400 in various fishing tackle and life jackets and requested that the four reels we bought be spooled with fluorocarbon line free of charge since we spent $1,400 in the store. "Respectfully" Fred and Clara were very calm and understood our request. Mike the Manager talked to me like I was trying to steal money from the store and was disrespectful. Horrible customer service especially from a manager position. Mike ended up walking away and shaking his head, leaving the conversation. Do better Mike!!!!! If you would like to keep turning away customers keep Mike employed. Garbage customer service from Mike.

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Golden Chains Climbing Gear - outdoorgear - Updated October 2026

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