The first experience I had at Golden Acres was great! It was my first time boarding our dog and he seemed to be okay with it. I went back for a second time and did not get the same experience. First off, my dog came to the facility wearing his pincer collar (as done the first time) and told staff to take it off because I don't want him wearing it over night as it is only used for walking plus I didn't want it to get stuck on the fencing and him get hurt. The first time, it was off when i picked him up so i knew they listened to me. This was not the case second time around; he wore it the entire stay as staff even said that bringing him out to me! Why would you think this is okay? IT IS NOT!
Let's continue...the pricing is not clear unless you read the website and memorize it...a one night stay I get charged for 2 nights? Maybe this should have been discussed when we made the appointment...second I get charged extra for a toenail trim because my dog was "bad?" If he was that stressed out and "bad" you should have stopped the nail trim. Why make a not familiar environment even more stressful on a dog. When i brought this up to the owner, I was told, "the dog never wins, I do!" I have no comments about that...
Then we get to the feeding issue. I sent my dog with a bag full of individual servings to save time for staff and to know my dog is fed correctly and being fed. I put labels on the baggies reading "Saturday Night", "Sunday Morning", etc. so there is no confusion. When i pick up my dog, I see that they didn't even feed him a meal. I questioned it right away and I get the answer "ughh..he didn't want to eat so we put it back in the bag." Are you kidding me! My lab does not want to eat!? That was the funniest thing I ever heard. I got home and fed him and he threw it up an hour later probably because it was too much for his empty stomach to handle.
I let all these issues go the day i picked up my dog as there were other families there picking up their dogs and I wanted to think and process all these issues. Two days later I emailed the owner with my concerns and get a phone call back...let's just say I will never bring my dog back to this facility as I have never met a owner of a business blame all her issues on her staff, lie to me, make up excuses, and talk to me so terribly. As an owner, you cannot be argumentative or change your story when we are having a conversation. Do not tell me that it is "good" that i am not bringing my dog back because he is "too difficult" or because he "ate your partical board wall." If he really did eat the wall, it is CHEAP to replace as I just paid you $68 for ONE night stay. I am extremely disappointed to even be writing this review as I rarely do this, but my dog is my baby as I am sure the rest of you think the same and wouldn't want the same experience I had. read more