I'm not sure where to even start! I went to Tim Surdyke's looking to purchase my 1st Harley and man did they not disappoint! From day 1 Chris was a Rockstar! He was patient with me even when I kept changing my mind on the bike I wanted. Finally we pulled the trigger on a 2026 Low Rider ST. Buying this bike from Chris felt like I was making a purchase from my best friend. He made the purchase feel personal and yet seamless before, during and even after the sell! Then we have Joe. Joe sat with me on multiple occasions for hours building this bike out from front to back! From exhaust, to Risers, seat and even the SE Stage III kit! He knew what he was talking about and he shared his knowledge and personal experiences with me as well. Couldn't be happier with all the options he helped me pick out. That leads us to the behind the scenes crew, the guys who built this bike. Chad and his guys assembled and absolute Beast of a bike! Chad's knowledge and skills really shines through on this build. Not only did he bring this bike to life, the man did so in record time! He was the final piece of this amazing puzzle and I couldn't be more grateful. I can't say enough about this whole team. I never felt like I was in a "Sales" place. I felt like I was in a building surround by friends who really wanted to make my dream come true for me and they did just that and more. Thank you all again and thank you for welcoming my Family and I to the Tim Surdyke Family! read more

Their way of finding out what's wrong with your bike is just to change something and hoping it starts or fixes the issue. My boyfriend's bike has been there over 3 weeks and after they told him it was done when he got there to pick it up it wouldn't start. This place is joke, no communication with customers, can't diagnose anything and takes weeks for nothing. I'd give this place minus stars if possible read more

Ah, the old bait and switch--a timeless classic! The motorcycle was proudly advertised for $7,499, which seemed like a fair deal... until the grand finale of the sales magic show, where poof! the price suddenly transformed into $9,946. That's quite a trick fee--almost $2,500 in "surprise!" charges. I half expected a magician to come out from the back with a top hat and announce, "For our next illusion, we'll make your money disappear!" If you enjoy playing financial roulette, guessing what the real price might be, or just love the thrill of disappointment, this is the place for you. Otherwise, save yourself the headache and find a dealership where the numbers on the ad actually mean something. read more

Definitely not somewhere you want to take anything for repair. We dropped off August 15th have had to call and talk to Jeff multiple times to check status on our side by side. We waited 2 weeks for them to get to it for diagnose. A week before seeing what the problem was and to order part, another 2 weeks to call and talk to Steve in service who verified parts there but never communicated to Jeff so they could get going on repair. Called another 2 weeks after to plan and pi k up per our conversation to only get another excuse that now they dont have a gasket seal in the kit they ordered. Here we are October 20th another 2 weeks from that conversation and still not done Still no communication on there end and still no proof of any ordered parts or repairs or diagnoses it was even touched. Since then word of mouth is best referral I spoke with a guy who used to work in there servi e departmemt who quite said it's a joke and they only care to work on there sales customers. Have read multiple bad reviews on there website and have talked to a previous client who took two 4 wheelers in 2 years ago for repair that sat there for months and got fed up and picked them up because never even touched just sat at there lot. I am fed up. Joke for a business. If they can't fix and dont know how just be honest and say that. No point in telling customers you can fix and make a appointment to have your property sit for months at there location in festus. Will be writing lots of reviews, talking to lawyers and going above and beyond to make sure this doesn't happen to further clients. Also can't wait to see comment or response to this post for all to see what excuse or lies will be said next for all to see!! Save yourself the hassle! read more

This HD dealer is a solid place to buy and has numerous knowledgeable people to discuss things with. Their prices are very modest and you can tell they go out of their way to maintain your business. Their selection isn't much, but they can and will order anything you want. Their museum is cool but you can tell they've had to contract quite a bit over the years. The owner is very down to earth and a great guy. I love how he turned tragedy into a great tribute for his son! read more

DO NOT buy a Hisun Strike if you are an adult. I'm 5 ft 2 and I hate this thing! Had it less than 24 hours and had to call the shop several times on issues with it. The brake cable got broken and it had to go back to the shop and be replaced. That's the first day. Kept asking for our money back and kept calling and calling the shop and basically we were put off for the whole week until it went through the finance department. Then we were stuck with the piece of crap. Got it back home because we were stuck with it. The brake cable sticks every single time and we have to go manually pull on the brake cable to release it. It's a lemon and I wish they had the lemon law on it. Since they don't all I can do is WARN everyone else about how awful this thing is. The other thing within a minute of having it upon purchase is it wouldn't even climb a hill, full throttle was less than 10 miles an hour. Finally found out how to take the governor off which did help some. It's nothing but a very expensive go cart maybe for a child if they are short enough. I HATE This piece of crap!!!!!!!!!!! And I especially hate Gold Star for NOT taking it back and tearing up our contract. Very Dirty of you. NOT good business and we have been repeat customers. NO MORE! We will never go back and we will never send anyone your way EVER.... read more

I just came from their big "unveiling." New name. After that, I doubt I'll get my new bike from there. They had a good turnout, but they weren't set up for it. There are was food (for sale--high price), but no tables or chairs ANYWHERE for people to sit. The program took about 45 minutes, outside, in the heat. No water available and again, nowhere to sit. Then they let everyone into the "new" dealership and said to sign up for the new rewards program. We waited in line for 10 minutes before anyone showed up, and then they had nothing set up. Parts were on sale. My husband waited for about 15 minutes for a salesperson to show up, then she couldn't help him because somebody else was in the computer. That's fine. We'll get his $1 exhaust elsewhere Update: We had some work done on my husband's bike here. Thinking about moving to their HOG chapter. The motor clothes sales people were really nice, even though their selection is slim. However, service is a total Charley Foxtrot. There's rarely anyone behind the counter, and when they wander out, they help their buddies first. Also, judging by their big light up sign, they're not very literate. "All makes and models accepted" not "excepted" unless you want them to stay away. read more

For online orders they show everything in stock, when they are not in stock. You may wait many weeks before things ship. The prices are good and normally have free shipping, but only use them if you're willing to wait quite a while to get your parts. read more

First off I want to start this review by clarifying between surdyke.com and this dealership's website surdykeharley.com. All of the negative reviews that you read are from individuals that have dealt with surdyke.com (an internet sales sight only without a storefront) and not surdykeharley.com the actual storefront dealership! They are two completely different entities. Yesterday I purchased 2014 HD Street Glide Special from JC. JC was very knowledgeable when it came to the bikes, and made the buying experience that much better! Not to mention he kept our 2 little girls laughing and entertained while my wife and I were in the finance office. Moving over to service, I met Joe or "Joe Cap" as they call him! He went over the bike with me front to back and top to bottom! Most dealers want to hurry up and usher you out the door... Not this guy! Very informative and helpful! I definitely will make the 70 mile trip back here to have him and the service team work on the bike! We all know what the worst part of buying a vehicle is. Right? Yep! The finance office! Well, I had the pleasure of doing business with Dirk in finance, and all I can say is WOW! No pressure, on top of his game, and very friendly! Once again, not trying to usher you out the door! (Are you noticing a trend?) Taking time and being genuine about everything! We also met Lee the "Chrome Expert"! He added to the buying experience by pointing out some very relevant safety items, which we took advantage of! The LED light that we bought from his department is far superior to that of a halogen bulb!! We are very impressed! Tonya in motor clothes was also very helpful and got my wife excited about some of the new clothing that is coming out! And a huge thank you to Jennifer for playing hide and seek with our girls and keeping them occupied while we did the paperwork! You helped my wife keep her sanity! Overall I would rate this dealer on a scale of 1-10 a 10+++! They definitely know how to treat their customers, and make them feel welcome! I have purchased many vehicles and bikes in my life, and I have to say Surdyke Harley Davidson provided the best overall experience I have ever had! And to the GM, my wife says thanks for the shirt! Great Job! Derek Krause read more

Gold Star Harley-Davidson - Just pulled in the garage with my new 2014 HD Street Glide Special! - Motorcycle Dealers Near Me - Festus, Missouri

Your company should have the courtesy of letting people know that it will take 2 weeks to get a order....but I guess deceiving is better. Then if on trys to cancell they want to charge you a restocking fee. This place is an example of how they cut corners. Sacrifice service read more

I used Surdyke's website to order a helmet and it's been 3 weeks so I called in to asked what happen. The lady in the parts department told me that one helmet came in but it wasn't mine. She could not give me any proof on this but I believe that they had sold my helmet to a costumer inside they're dealership. She told me it would be at least another 3 weeks before they would get it in. I asked for a discount for this mishap but she told me that there would be no way that her or her manager could do that. I would stay away for their online store at all cost, they may sell your item to a costumer that walks in. read more

Surdyke is a awesome place to find your Harley Davidson items from a actual Dealer at a reduced price-i have shared their web info to at least a dozen people amazed at the discounted pricing. Today I was totally disappointed with the customer service, if anyone orders items from this location be sure it is the correct size...I know I did not order a extra small that would not even fit my 11 year old, they wouldn't even attempt to meet me half way and give me a exact item correct size at their cost to keep a valued customer happy, apparently not valued at all. Triple check the size, im possitive I didn't order a XS...I will never again purchase size specific items from them-but to their defense there was a disclaimer at the bottom stateing no returns Why would I need a return if i ordered a large-i knew exactly what i wanted...what I didn't want was to get ripped off, should have paid the extra 15$ that it would have cost me at my local dealer-lesson learned Thank you Surdyke for the lesson I will be sure to share this experience with every one i ride with...this past weekend I went to the Puerto Peñasco rally with thousands of other riders...if I could give no share-thats what they would have received from me read more

Needed 2 screws to fit an HD windshield to my V-Rod. Placed an order for a pack of 2 (per their website) on June 18 for shipment by July 1. Called July 7 when my order status was not updated. Their parts department said "we'll look for it, it might be in a pile of parts somewhere. It's just a few screws, it might have gotten lost so if we can't find it we'll just refund you." Waited for an e-mail update I was told would come. Never came. Called back on July 8: "I left myself a note to look for it, I haven't looked for it yet. I'll send you an e-mail today for sure." No e-mail again. I call back on July 9, and they tell me that the $30 + $15 shipping that I paid for the pack of 2 that was advertised on their website was only for one screw, and that the screws were only sold in pairs and they would have to charge me for another. For those of you keeping score at home, that's $75 for a pair of screws. Instead of making up for their mistake and clear disregard for customer service by offering a discount, I was told "well, we can't lose money" after they ripped me for $15 on shipping a 2oz package from MO to NJ. I am now getting a refund a month after my purchase. Don't buy parts from Gold Star or Surdyke -- listen to the other reviews on here. read more

Gold Star Harley-Davidson - Website part description - Motorcycle Dealers Near Me - Festus, Missouri

Horrible outfit to deal with. Ordered parts on May 19,2020. Part of the order was shipped on May 29th and received in good order. Estimated shipping for the last part was updated to June 2, 2020. Contacted them a few days after the 2nd and was told it would ship mid-June. Contacted them again after the 15th and told it would ship at the end of June. Contacted them today, July 2nd, and was told indefinite back order. Status says warehouse. If it is in the warehouse, you can ship the part. No emails or calls about the back order. These folks do not know how to treat customers and shouldn't be in business. If you don't contact them, they won't contact you. They just want to collect your money and ship if they feel like it. I've asked for a refund, but I am not optimistic due to their one sided terms of service. read more

Wow, I wish I had read all the yelp reviews about Suredyke.com before placing my $1,178.90 order!!! So I placed an order on a Wednesday and received an email from them that order was accepted. I then received an "updated" email from them confirming that all items' Status as "available" so I think to myself great! Then I received another e-mail from them that a part is on Back Order so I thought to myself OK how bad could it be, but when they gave me a 10 day later shipping date I said NO. So on Friday, two days later, I emailed them cancelling the order. And as you all have probably previously read, yes, they want to charge me the 20% "re-stocking" fee that I supposedly agreed on when paying for the order! So I ask you, how is it a "re-stocking" fee if they never shipped the order or any part of it? According to them, they order all parts from Harley Davidson, which means that they stock nothing! If they cancel an order with HD then they are charged a 20% fee. If this is the case, why the hell do they show as all parts "in stock". I think they are making stupid money on these "fees". Well, I called up my AMEX and disputed the charge. Hopefully AMEX have people with common sense investigating such matters. Maybe the BBB and Department of Consumer Affairs should take a serious look into this company's business practices. Or lets take it a step further, someone should report them to the FBI's online fraud department. Bottom line guys, be careful before you buy anything from suredyke.com Don't be fooled by the enticing low prices and free shipping. read more

I wish I could give this place a negative star rating. Their customer service is horrible. I order an item for an upcoming ride (I ordered two weeks in advance) and they hadn't even received it yet. So I email and request a refund and they insist on charging me a 20% "restocking" fee. Excuse me? Restocking on an order which hasn't even been fulfilled from the supplier. Okay, go ahead and take your bs fee. (Now I see why Amazon is winning all my business). Not even a "Man, we're really sorry. Let me see if there is anything we can do..." POOR POOR customer service. read more

Ordered a water pump upgrade kit for my 2014 FLHTK. I got the best price and fast service.

Let me start off by saying all I wanted to do was simply order a couple things for my fiancé for Christmas. THATS IT. Not deal with a completely rude and obnoxious Internet rep by the name of Tina. Let me start from the beginning.... I needed a windshield, sissy bar, sissy bar bad, hardware for sissy bar and plates.... I saw for the past week discounted pricing and today at 3:30 I put the items in my cart and went to check out, while checking out there was an error I refreshed and I saw the pricing had completely changed over $50 for each item... I went on the chat to try and get assistance seeing as I myself work for a dealership and know customer service is a priority... Clearly not to Tina. She was rude and when I asked if the pricing could be adjusted seeing as price promos end at midnight not at 3:35 in the middle of the day when refreshing their page.... I asked to speak with a manager or be called she said no, then she proceeded to tell me that she "spoke" to the "manager" and he said he can't help me and basically it is what it is.. I called their dealership as I know it is owned by the same owner, the receptionist kept telling me there's nothing they can do they are separate I said I understand but they will not reply to me in email and everytime I try to do the chat it's Tina and she closes the chat session and is disrespectful... I said I want to speak with the owner and he said no he's just here to make sure the building isn't on fire and then he leaves we don't see him... I wanted to speak with someone in charge, finally after not taking no for an answer I get put on hold and then get the manager John I believe on the phone and he apologizes and says he can adjust the pricing seeing as it was wrong what Tina said and did and once he adjusted I placed my large order which processed and guess what happened... Literally 2 hours later I get an email saying your order has been verified and then the next one I received said the entire order has been canceled !!?!?!? Below I included snapshots showing the ridiculous crap I now have to deal with. As I said before I work at a dealership and have worked in over 8 other dealerships and have never seen this happen, I'll be sure to tell family, friends and other Harley Davidson owners. read more

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Horrible service and mislabeled merchandise (makes me wonder if the motor clothes they sell are authentic or not). I ordered a leather jacket in a Large, but they shipped me an Extra-Large (XL on the tag inside the jacket, but Large on the paper tag). I went through the process to return the jacket (no exchanges, they make you re-order for their mistake). I had to spend over $25 for shipping. I reached out to them multiple times requesting they reimburse me for the return shipping (again, since it was their fault), and nobody EVER responded to me. Yep, they just ignored me, even though I placed a new order and still bought the jacket from them. Talk about terrible service! Their online store also goes by the name Surdyke. read more

Ordered a chrome kit for a FXDBI today. I used a free shipping code. I got an email (after the transaction) that they need $15 more for shipping because there is a 20 pound limit using the code. That should have been figured prior to completing the transaction. UPDATE: They made it right. read more

Once again, I had to get on the online chat to find where my correct part was. It had still not been sent. After raising hell once again in chat, suddenly my part would be shipped the next day. Three months after I ordered, six weeks after i returned their mistake, I did finally get what I ordered, but what hell I had to go thru to get someone off their assess to do anything about it. NEVER AGAIN SURDYKE HARLEY. Your customer service online is atrocious. You've lost my business. read more

What a disaster of an outfit. Placed an order on May 11 because like others negative reviews have stated, their website said it was in stock. Low and behold they did NOT actually have the item in stock. I get notified that it is on back order from Harley with an estimated ship date of 6/2/2020. On 5/16/2020 I get notified that the item is "Packed from HD" headed to them so they can ship it to me. A couple weeks go by and no updates, so I contact them only to be told that HD had NOT actually shipped it to them and they sent an email asking why. Here we are, weeks later, I once again inquire on the status only to be told the same thing, only now they're expecting it in July. Mind you, Harley Davidson direct states the item is back in stock. At this point, I asked for a cancelation and a FULL refund so I can simply order the part elsewhere, and after some heeing and hawing on their part, they agreed. We'll see how long THAT takes. I'm not optimistic, and have already been in contact with my bank just in case. I highly recommend everyone STAY AWAY from Surdyke's Gold Star Harley-Davidson. Do not do business here. They'll take your money and give you nothing but excuses in return. They don't deserve your business, and definitely don't earn it. Never again. read more

They know how to take care of their customers and extremely respectful and courteous. I don't know why people are leaving such poor reviews, must've had indigestion while scribing their bogus reviews. I purchased my FLTRU from a large area dealer and they always treated me and others I know as just another number. Gold Star treats customers as family and everyone in their store as well as shop are great to talk to. I'll never go to another dealer even though there's one 2 miles from my house. I respect them all, including Mr. Surdyke for the loss they incurred because of his son's heroism. I'm glad my Brother Fonzzie referred me to them! Thank you all again for treating us right. read more

Very helpful and honest service department. I went in before a long road trip for work I thought my bike needed. They looked at it and said it wasn't the issue I thought it was, so no sense spending money on something that wasn't needed. Really appreciate their honesty. read more

Have to get a star deserves ZERO AS THEY ARE A RIP OFF IMO. Do not buy from there online store. They have one price then when you get it it has a cheaper tag on it. Your told to bad store might of had a flash sale sorry your suppose to get the price marked. I was told to bad. Filing bad business practice to the BBB and HD themselves. Glad I used my cc. read more

Never buy again from these clowns. If you made a mistake and order the wrong product, might as well keep it. You'll never be able to return it. If you try to return the product, you'll add to your loses by getting stuck with the returned shipping cost. Also, when you order they don't tell you that they are out of stock, so you can wait weeks before your entire order gets ships. Bottom line, stay away. There are plenty of good merchants out there with pricing as good or better. read more

Worst online buying experience I have ever had. My windshield arrived missing mounting hardware. I waited a little too long and they said I was out of luck. So make real sure you won't need to return anything, even if not your fault...ruthless vendor. read more

I bought a bike from them several years ago and have had nothing but the best service and help ever since! Every time I've had a question, they are quick to and answer and if I ever need to bring my bike in they can get me in quickly and take care of things quickly! I highly recommend them. read more

Without going into a long drawn out ordeal. Make sure you don't need your parts in a hurry and if you do, don't ask them where or when they will ship. I did and got the answer, "in a couple of days". Really?!?! My item is enroute to me now. The estimated time of arrival puts it at 1 month and 1 day since I ordered it and I am not so sure it wouldn't of gotten shipped that quick if I hadn't hounded them literally every other day for the past two weeks. Will never do business with Surdyke again. read more

So far so good. I've placed four online orders in the past few months and all went smooth. Two orders qualified for free shipping while one order qualified but I had to pay an extra $5.00 because of the 20 pound limit. Okay. I guess. One order took longer than expected but that was okay too. I wasn't "down" for the accessory. I guess if it's a part you need then get it from your local dealer but if it's something you can wait on don't expect to get it fast. To sum it up, I've had good service from them so far. read more

I never have run across a vendor that takes "7-10 days to receive the order" after I place it on line. Let be be clear...that's NOT to receive what I ordered. That's for THEM to receive the order and start processing it. While most vendors ship within a day or two, they take TWO WEEKS to ship. But they sure are fast to charge your credit card--same day as the order. Further, if you decide to cancel your order after 24 hrs from placing it (thats still nearly two weeks before they ship it) they charge you a 20% "RESTOCKING" fee!! These policies are outrageous. Further yet, If they back order something and it has been on back order for more than 45 days, you have the option to cancel, BUT THEY WILL NOT GIVE A REFUND TO YOUR CREDIT CARD!! You have to accept a gift card from their store instead. They do have these policies stated on line, if you go read through their terms and conditions. I admittedly didn't do that. Because I have never come across a company this horrible before. They truly are one of a kind. DO NOT ORDER FROM THESE PEOPLE. IT IS A BORDERLINE SCAM! Also, read reviews of people who have tried to get a refund from them, and never we able to get it. No product and no refund. F- read more

I routinely order online from gold star. The prices address ALWAYS lower than my local hd dealer. I have not had any issues..... will continue to give then my business. Thanks gold star. read more

My wife and I stopped by on our way north from her mom's. We got there about 6:30 pm thinking the store was open till 7. Turns out the website was incorrect and the store had actually closed at 6. Three of the salesmen were still there prepping for a sale weekend. Joe, Tater, and the third salesman (I apologize, I missed getting his name), treated us like family and let us shop. After Debby and I picked out our stuff, we paid in cash since the cash registers had been shut down for the day. Tater and Joe took the cash, photo copied the price tags and our payment, took our names, email address, and phone number in case we had over paid. I got a call this morning from Surdyke telling me we had over paid by 15 cents. Surdyke is going to roll that up to an even dollar and add it to their military support fund (but they wanted to check with is before doing so). Great store, service, and even better people. I have been to HD stores all over the USA and the UK and this is by far the best experience I have ever had shopping at a Harley dealer. read more

The worse customer service . I ordered a riders back rest 51631-09A i was directed to a mounting kit . The mounting kit 52596- 09A . The two don't work together . The mounting kit actually goes with back rest 52501-09A according to instructions . Back rest 51631-09A goes with 52589-09A I bought 52589-09A at my local Harley dealership for the same price . I sent the mounting kit that they sent that was wrong . $17.95 shipping . I was denied . The mounting kit I bought locally was $100 less !! Of course . It was not exactly the way I received it . Bags were open . They don't respond to emails for complaints . They don't save you any money . They say if their fault they will refund . Never again!!! The worst company I've dealt with in 40 years !! read more

I placed an online order for repair parts for my Road King after being rear ended by a car at a stop sign. I saw that they had a banner on their web sight advertising free shipping over $99 and thought that it was a great deal, so I went a head and ordered a painted rear fender, two painted saddle bag bottoms, and 2 support brackets for the saddle bag bottoms all totaling a little over $1200. I got my confirmation email right away and thought that everything was good to go, but sadly, it wasn't. Since I had ordered painted parts, I knew from the get go, that they most likely didn't have them in stock. Knowing this, I knew that the parts were going to be a month or more to get in hand. I received an email 4 days later with an update status that my order was on hold. I thought nothing of this, especially since I was waiting on factory painted parts. A week after that, I got another email saying my parts were on hold, and thought that this was funny, so I looked into the small, fine print at the bottom of the email... It stated that the free shipping was only good for orders under 20lbs, but my order totaled out to 49lbs and they would need an extra $48.83 or my order would be canceled and I would be charged a restocking fee of 20%. Why wouldn't they call a customer in this situation, I had to give them my phone number to make the order, sending an email with a bunch of small print at the bottom just seems like a way to try to get me to over look the they wanted more money and to charge me a 20% restocking fee. This company seems to live by the fine print. Yes they advertise the free shipping over $99 is for 20lbs or less, but it is in a flashing add, and the print is so small that you don't pay attention to it, nor do they list any of the weights of the products on the web site so you can have an idea of wether you will be under weight or not. They bank on the fact that you will not pay attention and shell out extra money for shipping when you go over weight, or cancel your order and they will make 20% restocking fee on something that they never even moved from the shelf in the first place. Talk about extortion. After I found all this out, I got on line and chatted with a customer service rep who wasn't very helpful. Pay the extra shipping or we will cancel your order. When I said what I thought about their practices, she told me that she would refund my order and not withhold the restocking feel. By this time, I've had parts on order for 2 weeks, and didn't want to wait any longer than I had too to receive factory painted parts. If I can keep one person from making the same mistake I did, and keep them from spending their hard earned money at a shop that does not care about their business practices, their customers and how they are serviced, I will consider that a win. I can only hope that those of you who read this will shop else where (there are plenty of other online HD dealers that sell for 20% below MSRP on parts) and recoup the extorted $48 shipping cost that way. read more

I don't believe I'm coming back to buy something else in Surdyke's website after my bad experience buying my Harley Davidson helmet. They show different color in the website but send me one helmet in two different colors and then they did not want permit to change or return it, even after I said that the size is too small and I'll can't to use it because it doesn't fit to me. read more

Do not buy from their online store! I ordered a part that was defective on delivery and they want me to pay THEM almost $12. to return it , when they sent me a defective Harley-Davidson part, absolute BS! BUYER BEWARE! read more

Do NOT order clothing from Surdyke's online store unless you are SURE it will fit. Their return policy is highway robbery.

I purchased a 2015 Kawasaki Vulcan S 650 from Surdyke and was very excited about the bike. This is my first bike and was eager to ride and learn. The salesman was friendly and tried to be helpful. I left with my bike and was ready to get home and ride. After taking the bike for her first ride I noticed several issues right away.... 1 - There were more scuffs and scrapes than I had been made aware of or noticed in the showroom (since it had been dropped). They told me they replaced all the damaged parts after it had been dropped. The brake lever had some bad road rash as well as the master cylinder. Several of the plastics and pegs showed signs of sliding on the pavement. 2 - The handlebars were significantly bent (from being dropped) and the right side sat about 2" lower than the left. When I called the dealership I was told the bike was bought "as-is" (less than 24-hours after the sale). After a few phone calls they came back with I can purchase the bars at cost from them or get some from eBay for cheap. Once I said I would be leaving a negative review based on this they offered to send me a set free of charge. I was willing to accept everything up to this and leave a solid review (since they took care of the main issue) until I found the following problems. 3 - The headlight had also been broken during the drop and instead of replacing the housing, a handful of zip ties were used to reconnect the lower mounting tabs that had been broken off. Thus making the headlight aimed quite a bit off to the side. Now I am stuck with either dealing with this until the zip ties fail or spending hundreds on a new headlight. 4 - This would be the biggest safety issue I found with the bike. The throttle assembly must have been damaged when the bike was dropped because it sticks at whatever position it is released at. I thought at first it needed lubed, so I took it apart and clean and service the cables. Once they were moving freely I reassembled and checked the throttle once more, it was doing the same thing. I found by leaving it loosely secured to the bar that it will function as intended, but once I snug down the screws you can see the housing contort to the side and bind up the throttle. All of these issues should have been identified in the safety inspection I was told had been done. It furthermore should have been identified during the "once over' I was told all their bikes getting prior to seeing the sales floor. Being a first time bike rider I felt taken advantage of as I didn't know what all I was looking for while purchasing. I relied on them to take care of me and I don't feel that happened at all. I won't be going back to them and won't be suggesting them for anything after this. read more

Do yourself a favor and just go to your local dealership. Online ordering is easy enough. However, in the event that you have to return the item, you are in for a world of disappointment. It should not be this hard to get a refund for a part that was purported to fit your bike in the description, but in actuality, does not. Not only was the return extremely difficult, they charge a 10% restocking fee...just to add insult to injury. Trust me, it is not about the money, just principle. read more