I have been going to Gold Star cleaners within the Old Town and Orono areas for over 2 1/2 years. Never had a problem until now, not with the laundry but with the general manager.
I went to the Old Town facility to drop off a pair of pants to be hemmed.
A few weeks later I went to pick them up. They were hemmed incorrectly.
I was told I wouldn't be charged. When they were ready again, I went to to pick them up. They were done perfect. I was also told the amount I owed. I mentioned that I was informed that I wouldn't be charged again. I was frustrated, but I had to pay the amount again. The manager was down the aisle away from the counter. He heard what was going on and told me I needed to pay for things that were done. He then continued to vent very meanly. I ignored him. As I was getting ready to leave, he rudely told me I am not allowed to go to any Gold Star Cleaners facility in the future, and he kept loudly venting. I live in Milford, the closest laundromat that isn't Gold Star is in Brewer. That manager needs to be removed from Gold Star Cleaners, permanently! I hear a lot of negative things about him. I do have to mention that I looked at my bank account yesterday, there was an amount refunded from Gold Star Cleaners. That was nice of him to do because it made him look good. read more