Over the past 5 or 6 years I have been a loyal customer of Total Battery and have purchased 35 to…read more40 automotive batteries from their Barrie location. (Plus chargers, jump packs, and accessories). Without fail every year 2 or 3 batteries would develop a dead cell or fail to hold a charge and although an inconvenience I had returned them for replacement under warranty. This past Saturday (June 5th, 2021). I brought in 3 batteries to be checked for warranty. (Would only hold a surface charge). I also purchased 3 more new batteries. I was told that I would receive a call from the store in a couple days regarding the warranty claim. No calls Monday or Tuesday, so on the afternoon of the 9th (Wednesday) I called to request an update. The chap I spoke with told me that all 3 batteries had failed the testing. (2 with dead cells and 1 despite being an 800 caa battery was only delivering 600 caa). I said ya I knew they all had issues...and asked when can I come to get the replacement batteries? Thats when he told me that none of them would be replaced under warranty. I asked why and he said well the 600 cca was still within acceptable tolerances...to which I replied BS I purchased an 800 cca battery not a 600 cca battery. I then asked about the other 2 and he then said Oh it's because in reviewing my customer history I had a 33% failure/return rate. I asked what that had to do with myself or the warranty...he could not explain...simply said it was not his decision. I then asked to speak to a Manager...I was told that no Manager was available but that one would call me the following day. (Thursday the 10th)...it's now Friday evening 9:30 PM and still no call. I have to tell you that as a customer who has given you my business, put up with the inconvenience of having 2 or 3 batteries a year fail to be treated like this is totally unacceptable and not in keeping with the "customer testimonials" that you so proudly post on your company's website. I sincerely hope someone from Management or from the Corporate office reaches out to me to review and correct this transaction as if not...not only will you loose my patronage but I will be sure to share my experiences with anyone who cares to inquire. Not cool Total Battery...not cool!

Bought a samsung battery that was over-priced but I though I would stay local rather than getting…read moreit online. The battery took 5 weeks to come in and then I finally picked it up. It died on me a few months later and I brought it back. They "recharged" it for me and when I got back home, it was completely dead. Overpriced and poor quality.

I just purchased a motorcycle battery here, customer service was second to none, great service,…read morefantastic employees and a fantastic selection at great prices. Will definitely buy my batteries here in the future. Thanks so much for going above and beyond.

Would not recommend, was good many years ago. Now has gone down the tubes with new owners and…read moreasinine price increases, spotted multiple employees just standing around not helping customers and speaking loudly and unprofessionally about women and other topics. Very bad customer support when calling about troublesome batteries after purchase, they claim "its not the batteries fault its on your end" and blame my own mechanic who has been in the business for over 40 years.. Like i said i would not now or ever recommend this place to anyone... STAY AWAY!!

Had it not been for their "free watch battery" promo, I would've just driven right by this place…read morewithout a second glance. This store has an interesting concept. All they sell is batteries, batteries, MORE BATTERIES, some chargers, jumper cables, adapters, some flashlights, etc. Their primary business is in batteries for all sorts of things, you name it, they will either have it OR they'll order it in for you. They have batteries for cars, boats, cordless/cell phones, laptops, key fobs, watches (of course!), hearing aids, and the list goes on. For the most part, they sell their own Interstate-branded batteries that perform as well as Duracell/Energizer, but they'll be cheaper. Watch batteries are ~$4.99, but usually price to change it will be $8.99 (with battery installed). I asked Steve, the friendly manager, what people come in most for and he said that it's for car/boat batteries. He said that price-wise, Canadian Tire is probably 5-10% cheaper, but batteries from Interstate will last 30% longer. So you do the math! Since the CT is on my blacklist, it's great to know that these friendly folks are just across the street!!! :)

Stephen is our guy when we need batteries for fire pumps or emergency lights. Customer service is…read moregreat and price is competitive. I highly recommend Interstate for your battery needs.

I would like to give a shout out to one of your employees. Her name is Anne. She is one of the…read morecashiers there. She's always pleasant to deal with and very efficient. In this day and age when people can be so unfriendly it's nice to deal with a friendly cashier. Way to go Anne.

I visited Princess Auto yesterday for parts for an air compressor. Jance was a great help getting…read morethe parts I needed at the least cost. He assembled them together for me. He was pleasant and professional. I really appreciate him helping me. Thanks, Jance. Andrew Lindsay, Barrie, On.