Tanning beds were very clean and well kept. Staff were professional, pleasant and helpful. Would…read moredefinitely go back.

The main reason I'm writing this is because of one employee. She has dark hair, younger, I'd guess…read more26, but I don't know. Anyway, she's polite, helpful, knowledgeable and conscientious. She's always on time (and there's been three time in 2 weeks other employees were a little late opening) which is a big deal for me because I have a lot to get done before noon every day. I assumed she was the manager, but asked today and she is not. The owner should be grooming her for that job right now. She's pretty and obviously uses the tanning beds herself so she's a walking, talking advertisement and saleswoman for the store.

While I still love this tanning salon, I feel customer service is deeply lacking when they fail to…read morestand behind the products they sell. The contract requires that I use their overpriced lotion. I paid approx $70 for the one pictured and about half way through the can the entire assembly fell apart while I was using it. I left it at the front desk for the manager since she was not in. The next day I asked about it and was told the employee only put my name on it without an explanation. They then wrote a note. When I went back again a few days later, they texted the manager and she said they would not replace it. I have also had two incidents where machines didn't start. I had to get dressed again because no one answered the phone when I tried to call.

I have visited the Urbandale location for a few years now and have loved it - that's why I continue…read moreto return. I recently purchased a 30 day tan package and after 2 weeks I will NOT be returning to this location. The lady forgot to turn on my bed twice - within a 2 week time frame. On one occasion I had to redress and walk back to the counter to request my bed be turned on. I sent an email through their 'Contact Us' on the website and NEVER received a response. Very poor customer service in my opinion.

I am kind of torn writing this. I have had good and bad experiences at this location. I have been a…read moremember for almost a year. I usually come in during busy times and the staff is very helpful. I have referred many friends to Sun Tan City. This review is for the people I brought in with me, because they have only had bad experiences. A couple of weeks ago, I brought my boyfriend and my 50 year old mother in to tan. My mother was getting ready for a big event and wanted to "double dip" that is using a tanning bed and then a spray tan. We came into the store at 7:25 P.M. They both got new packages and were all ready to tan. I showed my mother how to use the bed, because she has never tanned before. After her tan she went into the spray tan. She had taken awhile getting dressed and it was about 7:50 P.M. Instantly the girl at the front desk, Brianna, became hostile. When I came out of my tanning bed she said my mom wanted me to show her the spray tan. My mom explained the girl was very rude and impatient with her. When my mom was done, I walked to the back to rush her along because it was 7:59 P.M. When I started walking to the back Brianna and the other girl with the pony tail and glasses decided to start mopping right by the door my mom was about to come out of. They had not mopped anywhere else and that room is near the center of the store.. They slopped a huge puddle right by her door, I am assuming to let us know they closed one miniature before and we had over stepped out welcome. By the time we got to the car it was 8:03 P.M. which means we inconvenienced them for 3 extra minutes and we were treated very poorly. The next time we all came in, we came earlier this time and with less to do. Brianna rolled her eyes at us, glared and said in a very hostile and passive tone, "How can I help you". Sorry, Sun Tan City, I believe you are a great location with a bad employee. If you plan on closing earlier than 8, please let us know not to come past seven and please change your hours on the door so costumers are not mislead when searching for tanning salons that are open after work hours.

As I stood in line for more than ten minutes today while the employee signed someone up for a…read moretanning membership and talked them into lotion I realized how it makes no sense to have fast beds but to make customers wait in line for so long and take our time talking us into purchasing products even when ours are new and full. They don't do anything fast they don't accept cash and it's pretty ghetto

Amy does an amazing job!! She has a perfect, cute space where she sprays a perfect tan. I've been…read morehere a handful of times and have never had a complaint. To top it off, she is an amazing person and will make you feel comfortable.

Best spray tan I have ever gotten! Amy was wonderful to work with. She was extremely diligent and…read moretook the time to understand my needs, schedule and level of tan I was wanting. I'm a woman of a certain age, so stripping down can be a bit intimidating, but Amy made me feel 100% comfortable and relaxed. The night of my event I was the perfect color, and not a hint of fake color or sloppy streaks--and no odor! I will definitely be back!

Very friendly, very clean, and very affordable!! As someone who tans very, very seldom, it's…read moreimportant to me to not break the bank when I want a base tan for a vacation or special event. Their student discount is incredible. The beds are really well kept, their bathroom facilities are immaculate, and it's a really relaxing environment. Highly recommend!

Don't waste your money on the level 3 beds. One of them doesn't work at all and the water misters…read moredon't work on the other beds. Some rooms don't have so much as a hook to hang your clothes. Some rooms have spray deodorant and some rooms don't. Weekend hours are terrible.