I asked for a full inspection which they did not provide. They provided only a limited inspection report stating I did not have termites. Then they tried to upsell a full report and the inspector showed me some cellulose debris he supposedly found under the house that showed termite activity. I had just had the crawlspace cleared of all visible cellulose debris, so I'm not sure where he got it. Then he tried to upsell a treatment for subterranean termites though there were no mud tubes or any other signs of activity. Subterranean termites are a fact of life in Placer County but these companies try to sell unnecessary treatments. read more

Richard and Teresa responded quickly to our phone call, came to our house and assessed our situation and treated our termite situation. We appreciated how they educated us on our situation and how to prevent future termite infestations. We definitely recommend them if you think you have termites. read more

I do not recommend this company. They wanted $200. to make an appointment to come out. They didn't come for 6 weeks. The call was taken by a very rude woman. The technician charged $350 more to replace a small board under the window. They took advantage of me. read more

Had a horrible experience with this company. They came over to a property we were purchasing for an inspection. They didn't have the courtesy to call and let us know that it had snowed significantly during the night and were not going to be able to do a full inspection of the property, which any company with good costumer service would have done. They came to the house noted that the sink wasn't connected, charged us the full price and left. When we asked them if they could return the money for they wouldn't want to work with us. We also asked if they could come over later and finish the inspection to which they said they will come back for an extra $100 charge. Bad costumer service. Find someone who cares. read more

I would absolutely Not recommend Gold Country Termite to anyone!! They were one of three pest control companies that came out for an inspection while I was in escrow to buy my home. The large, old, and tall wrap-around deck was the biggest repair liability with this new house, due to dry rot. One pest inspection company said 50k to replace it, another said 15k, and we had time for one more inspection. I told the inspector at Gold Country that I needed a very conservative, realistic number on the higher side and that I would negotiate for buyer credit. He nodded and said that actually, no way did I need to replace the deck, but that they could repair it for a very afforable price, as well as fix some other pest and dry rot issues around the house. His report came back at just under 6k! I couldn't believe it-- and was concerned--but was glad they could fix it for that amount. Unsurprisingly, the buyer did not give me much credit at all due to this low number (That would end up climbing to 26k! Keep reading.) Many start-date postponements later, because Gold Country Termite was losing all their employees, they got finally got going on my deck. One man and a teenage assistant - that's it! At the end of the first week, he stops and says he needs to send the inspector over because he just found more dry rot. Two days later I am issued another project/invoice of 10k!! It would be 10k more, so now I'm at 16k. I feel have no choice now because my deck is slowly coming undone, so I give another deposit. But a few days later, they stop work again and send the inspector out to my home Again. I get an email saying it will be Another 10k. Totally ridiculous! I had to pull out, furious that I had been so misled, and that the company was neglegent in their inspection (as several deck contractors would show me later clues that more wood was bad than Gold Country initially noted). Gold Country Termite priced themselves incredibly low and put " upon further inspection in small print of the report,: allowing them to keep raising the project price, once my deck had giant holes in it. I ended up losing a little five and a half thousand to this company even though I'd rather not have paid them a penny for causing me to not use my deck for two summer months, and to have cost me the a sizeable buyer credit when negotiating in escrow. Big-time lesson for this first-time homeowner!! read more

This is high rating Altho the work was fine and the young men were nice the management grossly over estimated and refused to reevaluate their ridiculous and grossly overpriced estimate. They diagnose, they come up with a number to fix it, they do the work and they certify. No one to check on their work or if they are giving you a reasonable estimate. Have to deal with them to sell your house. Do not use this company. termite work is a racket, we had no termites just some dry rot and wood to dirt which shouldn't have been mandatory since it was their to keep dirt from accumulating under the deck. read more

If I could give them zero stars I would. My realtor called them to get an inspection/estimate, but escrow fell through and so my realtor called and canceled four hours prior to when they were supposed to come out and now they are trying to collect $100 cancellation fee. They are threatening us with a lien on our home and legal fees if the realtor or us don't pay them. What a joke of a company! I am in business myself and get last-minute cancellations all the time and I I would never do this to anyone. read more

In a moment of panic I thought I would call what I thought was a small business, local company and now I'm sorry I didn't check the ratings first or do my research. The inspector came out and was very unprofessional, looked at one wall I had open and said, yep, you've got subterranean termites. I already knew we had termites but that's besides the point. He charged me $125 and went on his way. One 12' foot wall - $125 to shake his head and agree with me that I had termites. Next was the bill to treat the 12' wide ground area for $450!! I called Clark Pest Control who I used years ago for spider maintenance. I called them in next for a FREE complete inspection of the whole house and I found out that I not only had just the subterranean termites but two other kind of termites plus powder post beatle damage. For as old as this house is and as long as we have lived here, the only solution was to tent the house for close to $9,000 which didn't guarantee they wouldn't come back. But I was happy Clark spend two (2) hours to give me the truth for free of what I was needing to deal with. I was so frustrated and disappointed that Gold Country took 15 minutes to inspect a small area for $125 and then wanted to charge me $450 for something that wasn't going to fix the actual problem. When I called the manager, Teresa, and questioned her she was also very unprofessional. She told me that I had a detached shed which she was trying to explain the cost of a "partial" inspection. I told her it wasn't detached, she choked. I had more questions and again she choked with poor, week answers so I thanked her and wrote them off. At that point I knew I had made the wrong choice of calling them in the first place. Lesson learned - don't take care of things in a time of panic! Do your research. read more

If they find a problem, which they always will, your choices are to pay them an exorbitant amount to repair it, or pay them to watch someone else to repair it to clear the inspection. Avoid at all costs. read more

I am giving 1 star because I had to provide the rating to be able to submit my review. First of all, they said that they guarantee your report withing 1 day. It took 4 days. In their report they said that there was approximately 148 lineal feet of deck that needed to be replaced. However, when I asked them which boards, they would not tell me. They would not mark them. I spoke with the owner and she told me that if I hired someone else to do the work, they should know which boards need to be replaced. She was very condescending and rude. They wanted me to sign a contract for approximately $5700.00 in repairs. However, they did not want to show me what needed to be repaired. For some reason, that just doesn't appear forthright. It may benefit you to review their license history at the Structural Pest Control Board (pestboard.ca.gov). read more

I'm not a customer of them , but the house I'm going to paint for a friend had them do some dry rot repair. I worse and most overpriced job I have ever seen in 31 years of business. 1 is overrated report them to CSLB. THEY ARE REPEATING OFF SENIORS read more

Had a horrible experience with this company. Their technicians were rude, could have cared less about the customer, and they extended the work which should have taken a week to two months. We would never recommend this company. read more

After reading these reviews, I'm am shocked to think that is the same company that performed our home inspection and did the repairs. Because of some bumps along the way, I need to change appointments several times and Heather in the office was so kind and understanding. She accommodated me 100% of the time and even rushed the Section 1 completion. The technician was very pleasant and worked very quickly without wasting a minutes time. How could you ask for more? I would recommend them to EVERYONE! read more

We give Gold Country Termite Company a one star rating because their inspection of our home in Jan. 2017 was extremely lacking and inaccurate. We hired them to inspect our house in for pests and other damage. They found some damage which we hired them to correct on Feb. 23, 2017. They said our home was just fine at that time. The home went into escrow August of 2017, and the perspective buyers hired their own inspector. He found extensive wood rot in the house which obviously had been there for a long time and Gold Country failed to find. We had over $2,000 in repairs done. Also, in Aug, 2017 we found another home to buy in Auburn. The Gold Country report said it passed the inspection with no problems. We hired our own inspector who found termites and a great deal of wood rot. We cancelled the escrow. read more

Worst costumer service from the manager only. Came to do repairs and partially disassembled it and left without reinstalling any wood. And they refuse to come out and reinstall. Extremely rude on the phone. read more

AVOID AT ALL COSTS! If not it WILL COST YOU BUNDLES. There are better options so why risk it with such an unreputable company. While the front office hired help is kind, they are constantly put in the horrible position by both husband and wife owners to do their dirty deeds. There's not enough time to detail each wrong doing by Gold Country every step of the way. Sadly, even the real estate agent who referred us said they had horrible dealings but have a racket going on with their services from inspection to sign off. They are in bed with the system which handcuffs you to do the work they require AT THEIR ESCALATED FEES that are UNDISCLOSED and HIDDEN until invoiced regardless of your quote! BEWARE!!!! They have you at their mercy as you then need them to sign off and they are so dishonest in their bidding and upcharges it will make you sick. Such blatant and obvious practice is so ridiculous and disgusting. We'd happily pay more to another outfit than deal with these kinds of people. But that wouldn't happen since no one would charge near their hidden fees that you'll learn at the end. Shameful. How do they sleep at night? What will it take for people like this to change their immoral practices? The best the can say is 'it's in the contract you signed.' Well good luck deciphering their grey area double talk and watch out also for their 'SUPPLEMENTAL' CHARGES. DO YOURSELF A FAVOR AND STAY AS FAR AWAY FROM THEM AS POSSIBLE. It's unfair to give them one star of a review but Yelp doesn't provide for negative stars. read more

We noted what looked like termite damage on external landing and stairs at our Truckee home. We were told by two pest control companies that it looked like termites and they are not licensed to treat termites and suggested Gold County. We called and had an inspection on August 3, 2016. The repair estimate to remove and reinstall the landing with concrete bases was $6,440 which we approved, then received an additional estimate of $770.00 which we also approved. What was thought to be termite were actuall carpenter ants. When we asked when the work can be done and completed we got vague answers. Days went by then weeks and we wanted to know when will it start and when will it be finished, The work eventually started in September. The crew usually worked from 10:00 AM to 2:00 PM then drove back to Grass Valley. There was no crew in Truckee. We were then told that the owners were on vacation and wouldn't be back for two weeks. With the first storm of the season predicted we were getting very anxious about water intrusion and wanted the work finished. Finally, on October 19th the job was finished. The workmandship was good the scheduling was AWFUL and they wanted to be paid immediately. read more