Professional staff, easy location, casual, clean lobby…read more Scheduling went well, the technicians were communicative. BE SURE, however, to ask reception before you go back for your scan AND tell your technician you want the CD of your images ready when you leave the session. For some strange reason, this facility doesn't actually get that to the doctor who ordered your MRI. I've never heard of that.

Apparently this facility is not as accommodating as I had previously thought. When they make…read morescheduling errors they blame the patients and offer arbitrary explanations for their logic. I had an appointment 1/17/17 at 10:30 am. I checked in at 10:35. The receptionist said that the appointment was at 10.15 and I was 30 minutes late. We went back and forth and I told her the voicemail said 10.30. She said there might be an 11 and another receptionist chimed in and said if she doesn't come between 10.45 and 11 you can have that appointment. I waited and went to the desk, it was 11.02 and someone walked in and checked in. I asked if I can still have the 11, she said that the appointment came and I can't. I asked why her previous statement did not apply and she remarked I didn't even have an appointment. Overall this was a very unnerving and unprofessional experience. If someone in their office makes an error they should own up to it instead of deflecting accountability. Hopefully Illinois Masonic will yield better experiences in the future.

I have read varying reviews of dermatologists in the Chicago area. Not surprisingly they vary…read morewidely, akin to those of cosmetic surgeons. Expectations play a large role in these. I had two lip lesions that were benign but slowly growing and I wanted them removed. My dermatologist at Chicago Lakeshore Medical, Dr. Smith, recommended a certain type of laser for the lips, found at the NMH dermatology department. I called for an appointment and received a consultation within two days - very unusual and positive. When I was seen by Dr. Yoo and a medical resident, timely by the way, they suggested that if I could just wait for 15-20 minutes they could perform the procedure. Of course, I accepted, popped down to Corner Bakery for a sandwich and returned. The doctor and his staff were compassionate, efficient and professional. The laser did not hurt whatsoever even though they warned me; of course I had topical anesthetic. Their promise of rrsults is evident three weekds later. The elsions have all but disappeared. It helped me that I had prior minor surgery to remove one under my upper lip because Ihave herpes simplex andamy disruption or wound causes fever blisters and swelling. But the effect of the laser was minimal and I am very pleased. Such therapy is expensive but worth it in my case. Dr. Yoo made a return visit for 4-6 weeks but it won't be necessary. The office is very efficient and comfortable in the Arkes Family Pavilion on St. Clair.

I saw Dr. Yoo to have a growth removed, and it was a decent experience. Nevertheless, everything…read moreelse was a mess. First, his secretary is rude and difficult to work with. Every time I have called to schedule an appointment, she acts as if she is doing me a huge favor. I have scheduled all of my appointments at his Glenview location, however, when I turned up for my appointment, I was told that the doctor was not in because I had been scheduled for the Chicago office. Even though I took the day off work, there was no apology, and she made it difficult to reschedule. When I returned to the Glenview schedule after taking the day off work AGAIN, Dr. Yoo and his nurse were very friendly and approachable. The procedure went well and I felt comfortable. Dr. Yoo did the interior stitches, but had a resident do the outer stitches. While the Dr. is very personable, I am surprised to see others state that he explained things well. Dr. Yoo did not explain what he was doing or offer any information if I did not ask (or know to ask) first. When the procedure was finished, I was given discharge papers by the nurse, I was taught how to properly care for my wound, and told I would need to take an antibiotic. I went to the pharmacy to pick up my prescription and there was no order placed. I called Dr. Yoo's call center, where they said they would page him, and still, after several hours, my prescription was not called in. I called several times again, and was told this time he would be paged "urgently", and my prescription was still not called in, and then the pharmacy closed. This is unacceptable. The staff at the call center were very courteous, but they asked for lots of details regarding my medication that should not be my responsibility as a patient: what dosage of the antibiotic I need, what frequency - how should I know? I'm not the doctor. I can't even imagine if this had been an emergency - the doctor is nowhere to be found! It took almost 24 hours before I was able to procure my prescription, and by then, my wound was a bit inflamed. This likely could have been avoided if the Dr. made it possible to adhere to his own plan. Eventually the next day, a nurse did call and apologize, and my prescription order was sent to my pharmacy. In Sum/TL;DR: Dr. Yoo and his nurses are nice enough, but his secretary is rude and things are poorly organized. I would consider going in again to have something small removed, because believe it or not, he was easier to schedule with than other dermatologists (e.g. shorter waiting times for appointments, accepts most insurance, convenient location). However, be advised: Dr. Yoo is pretty much impossible to reach if there are complications or if something happens after-hours, and if you are having a serious procedure, the risks aren't worth it.

Dr. Aderson and Nurse Amber C were fantastic in taking care of my injury right away! Really…read moreappreciate the great care and awesome bedside manner. The front desk staff was very helpful and friendly too. Have been to this location multiple times in the past and they are always so great, efficient, friendly and provide great care - highly recommend!

I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

I booked an appointment for an x-ray for this location and when I got to the office the front staff…read morelet me know that the provider had called out and I could not get my x-ray there. I was visibly upset out of frustration and the front staff (I unfortunately did not get her name) quickly let me know that a nearby location had x-rays and appointments available. She transferred my appointment and I was able to get seen within the hour at Clybourn. Thank you to the front staff worker, you genuinely helped turn my day around!!

Slow process even when only one other patient is there. I also found it ridiculous that they can't…read morethink through the steps of what would we need to do next. They have a sign up with a miss spelling. When it was brought to their attention they said they knew, yet they keep it up. Why would you leave a sign up that conveys anything other than We are capable, intelligent, and you can trust us?

Dr oyola is the best. I've seen many Drs at heartland…read more Apparently I had started this review and left it on draft. Today came back to say how disappointed I was to find out she's leaving because of funding. . I looked up their finances today. And they In fact are operating at a loss. Welp I'm not a financial advisor or anything but can we eliminate the crappy techs or whatever are who call me before a teleheath appointment to ask me to verify my birthday and what my appointment is for when they are the ones who told me I needed an appointment to begin with. Last time I went in the office they didn't weight me but took my temp and blood pressure then in my patient portal it said I refused to be weighed. Lies. Get rid of the people taking vital s and lying about patients refusing to take vitals. Docs can take vitals no? How about blood work can we get rid of those people? Let the docs do it. The time before that someone put in my portal I was an alcoholic . I don't even drink. Can we fire the people doing that and keep the one Dr who is decent ? How about the people who call me to confirm appointments. Get rid of them. This place is getting worse and worse. How about the patient portal. How much does that cost? Get rid of it. Keep the Drs. How about get rid of the Dr who told me to take ibuprofen for my stomach pain. I hope they got rid of her since the gastroenterology Dr said she should have never told me that as it probably made my gastritis worse. How about the ob/gyn who told me to drink club soda because my ruptured ovarian cyst she guessed was gas and I just needed to burp. Hope she got laid off too. Or how about getting rid of the pa instead of mds? Today I call and someone answers whose accent is so think I have no idea what she is saying. All understood was the word marketplace. Then they hung up on me. I called back press this to reach the front desk. The front desk is a message saying leave a message. Then another message saying the mailbox is full.

not professional at all!! messed all my biz!! dr had 8 weeks to get my med records.. when i went…read moreback.. she didn't have my medical records.. huge red red flag.. walked away!! other things too!!

I can't tell you how much Dr Wolin and his staff made me feel at ease. Every step of the way his…read morepeople guided me through the process , kept me informed of what to expect , and most importantly went above and beyond what other doctors would do. Throughout my recovery, every question that either my wife or I had were answered quickly and clearly. Dr Wolin took the time to make sure everything went well.. Job well done!! I would highly recommend this practice to anyone!!!

I recently was told that I need a hip replacement surgery. This news sent waves of fear running…read morethrough me. Then I realized why: Years ago, I had an ACL reconstruction by Preston Wolin. It was a traumatic experience. The initial consult was straighforward. My ACL had been completely severed in a sports accident. We scheduled the ACL reconstruction surgery and nothing seemed out of the ordinary....until the day of surgery. Wolin was over an HOUR late to the operating room, where I had been prepped and was lying on the table. He wildly flailed his arms and SCREAMED at everyone in the OR that they had set this or that up wrong. He was in a RAGE. It was terrifying. I feared having someone in such a state operating on me. I had thought to get up and leave but didn't feel I could. After he finished screaming, he leaned over me, grabbed a tourniquet, lowered his face to mine, and stared menacingly into my eyes as he tied the tourniquet SUPER tightly on my leg. THAT is what I experienced as I was being put under. It was like something out of a horror film. I awakened in the recovery room in such intense pain and no one was around. I called out and no one came. My leg was in a constant passive motion machine and I felt like I was being stabbed with each up and down motion. I had been given ZERO pain meds. Wolin had harvested the graft by cutting out the center of my patellar tendon with bone plugs at either end and bolted the plugs into my bones. The nurses said there was nothing they could do for my pain because Wolin had NOT PRESCRIBED PAIN MEDS FOR ME and he had left the hospital! The entire night, I was in unfathomable pain. The hospital ran an EKG on me because I was in such a terrible state. I was supposed to try to get up and walk but absolutely couldn't, I felt as if a knife was stabbing me in the knee. The next day, Wolin BURST into my hospital room by angrily flinging the door open with a nurse by his side. He SCREAMED at me, "I THOUGHT YOU WERE AN ATHLETE! GET UP AND WALK!" I said "I CAN'T!!!!" The nurse unwrapped my knee and GASPED: A drain tube had been erroneously left in my knee. In addition to the pain of the surgery, the drain tube was LITERALLY STABBING ME IN THE SURGERY SITE ALL NIGHT LONG as the constant passive motion machine moved my leg up and down ---- and all of this with NO PAIN MEDS! The nurse removed the tube and I felt instant relief. I got up and took a few steps. I told Wolin to get out of my room and that I never wanted to see him ever again. Unfortunately, as I healed, the way he had placed the thick stainless steel bolt into my tibia was causing excruciating pain. I went to several other surgeons and no one would touch me, stating that they wouldn't operate on anyone who was a patient of Wolin. I therefore had no other option except to go back to him to ask him to remove the bolt. He bellowed, "I'm not going to have a bad result because of YOU!" Then he reached over and pinched the place of the bolt and I almost flew through the ceiling in pain. He grudgingly conceded to take the bolt out. I didn't want to let this man touch me again but I was desperate to get the bolt out since I had been in pain for a year. When I woke up from the bolt removal, I felt instant relief from the pain that his placement of the bolt had caused! Now, after being told I need a hip replacement, I'm reliving the nightmare I had by going to Wolin. Even though it was a long time ago, I decided I should help others by posting an account of my experience. When we are looking for someone to care for our health, it's important to gather information and choose wisely. I'm sure that the doctor I will choose to fix my hip will not be like Wolin, but the nightmarish experience I had with him is having an effect.

The providers I've seen (PCP, therapist, phlebotomist) are caring, attentive, and professional, the…read morefacility is pleasant and clean, and the staff is friendly. They all get 5 stars in my experience. But the online portal (Healow) and phone system are terrible. The portal user interface is poorly made and the scheduling form is glitchy. After messaging with a provider about potential cancer screenings, my recurring therapy appointment reminders started showing up as "[cancer type] surgery," which gives me serious pause about how my information is being stored and secured. And the billing system gives almost no information, which makes it harder to track if I'm being billed appropriately until I get my insurance EOB. (This part is less important, but the automated phone voice when you call the office or get appointment reminder calls is a really grating old fashioned robot voice.) I really hope they get a new portal system soon because this one is nearly unusable.

I was going to the halsted office paid the initial fee of 200.00 with my bcbs insurance and paying…read morethe 25.00 every other week on time and then when I decide not to come anymore they bill me 185.00 which is hilarious because I didn't receive all the services offered ,because one of the machines was broken .They did my coworker the same way