There's nothing more terrifying than finding out a loved one has been rushed to the hospital. Your…read moremind immediately starts racing. I was on my way to a gig when my sister called, frantic our other sister, who was visiting for the weekend, had suddenly fallen ill and was taken to Mercy Hospital. I dropped everything and headed there right away. When I arrived, there was confusion about visitors, and my sister was asked to leave so they could treat our patient. When I was finally allowed back, I was alarmed by what I saw: my sister was unconscious, foaming at the mouth, and lying on her back with no doctor or nurse in the room. I immediately turned her on her side so she wouldn't choke. After waiting about 10 minutes with no staff checking in, I went to find help. Nurses in the area couldn't tell me who was assigned to her, and I was given paper towels to manage her condition myself. After about 30 more minutes, I finally found a nurse at the desk who said she was assigned to my sister. When I asked why no one had come to check on her, I was told my sister had been "extra drunk," combative, and had spit on staff so they essentially left her there. Despite this, she had still not received fluids or proper care. The nurse also mentioned her shift was ending soon and that someone else would take over. However, another hour and a half passed with no one checking on my sister. Eventually, a doctor briefly stopped by and said she would wake up in a few hours pending toxicology. When my sister finally regained consciousness, she was disoriented, confused, and not behaving normally. It took multiple attempts just to get assistance for something as basic as helping her to the restroom. At that point, it had been over four hours with little to no care. We requested a toxicology report, especially since her symptoms suggested she may have been drugged. Although blood had apparently been drawn (there were even remnants left in the room), we never received any results. The room itself was also concerning there were gnats and visible lack of cleanliness. When a new nurse came on shift, the attitude was dismissive. We were told we could leave, even though my sister clearly wasn't stable. When asked to collect a urine sample, the nurse refused to assist and said it was only being done to "satisfy" us. We complied anyway, but to this day, we have not received any follow-up or results. This was one of the most neglectful medical experiences I've ever witnessed. My sister could have choked on her own vomit. Over the 4-5 hours we were there, I don't believe her assigned nurse ever once checked on her in the room. Thankfully, we were there to advocate for her but that shouldn't be necessary for someone to receive basic care. I'm sharing this because no family should have to go through something like this. I truly hope Mercy Hospital takes steps to improve patient care and accountability so this doesn't happen to someone else.

If I could give this hospital a zero, I would. Has doctors will horrible bedside manners...They…read moredon't care to really find out what the medical issues really are with their patients...They just like to load up the patients with medications, that's their solutions to medical issues to their patients.. .! Avoid at all cost this horrible hospital!

Great and loving staff. You can tell everyone enjoys their jobs and take great care of patients…read morelike family. I've been here a couple of times and even brought my mom here when she was ill. Words can't describe enough how much gratitude I hold for them for treating my mom so wonderful.

Hospital was dirty and disgusting. Thr food and the clientele need to be better.linens were dirty…read moreand disguisting.. no rating should be nessesary. Housekeeping was rude ill never return.rodents in er.

Poor excuse for medical treatment. I walk in bleeding from my head and ask if they do stitches…read more They say yes and charge me for a visit. I go in to see a doctor and there is no doctor only a nurse that can't do stitches! Why did they charge me and bring me in?

COVID19 Testing Appointment November 2020…read more I'm rather disappointed by the length of time and lack of communication involving our COVID test results. We booked with them after reviewing the various options and even took the time to provide all insurance information before the appointment as requested. Well, earlier this week ... was told the results are sent within 24-72 hours. No results yet and this is day 4. On the good side, swabs are administered in your car. The staff arrived before I could text the number on the placard and in less than ten minutes, testing was complete. In a pinch, perhaps but with the some reservations.

I have been going to this urgent care centre on and off for seven years…read more It's a safe and well run place. They know what they're doing. It takes less time than an emergency room, and even if you're paying out of pocket and have additional questions about something completely unrelated to the reason you randomly walk in for, each doctor respectfully takes the time to answer the question and if they can't they are quick to provide an appropriate referral. I always get there just before closing bc of work and I've never been met with anything but kindness... These guys are great and I think that collectively they could run a hospital. It's a really good place.

I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

My boyfriend had surgery here today. Every single person we encountered were sweet, caring,…read moreunderstanding and gentle. The receptionist at the family waiting area was very sweet and kept us updated on our patient, his surgeons were very nice and explained everything in detail. They gave him an anti anxiety medication to help calm his nerves, and also gave him an anti nausea patch. The transportation guy, Malcolm, was also very sweet and gentle with him. Shoutout to Aaron who is a doctor in the post op center. We were there all day and the vibes were nice and comfortable.

I was told this place was the best it is not. I'm going back to the VA…read more These doctors are so busy they ask for test read the results and never call the patient, they never order the next test and your left looking on webMd to see what's wrong with you. Now my wife went there for a second opinion on open heart surgery and guess what? No one I mean NO ONE has gotten back to her yet 7 months later and the excuse they all use is I'm waiting on your medical records. I can be treated like crap for free I don't need to pay for it. If you value your life and you are hell bent on coming here stay on them because if you don't they will forget all about you. And, before you ask I have one of the best insurances in the country, so getting paid was not a problem. In closing there are too many sick people and not enough doctors to take care of all of them and it's so easy at RUSH to fall through the cracks. A side note my primary care doctor was AWESOME Dr. Austin ( in Indiana small clinic) very very professional.

It was weird to find because I did not see anywhere that said it's on the 16th floor. We're staying…read morenearby during our vacation and my daughter got sick. She was feverish and she wasn't feeling well enough to travel far. So we wandered around a bit trying to find the place. Once there it was great. Staff was friendly and we didn't wait long having done an appointment online. A script was called into the cvs pharmacy across the street and we got taken care of pretty quickly.

I have mixed feelings about this urgent care. This urgent care came highly recommended to me from a…read moretrusted friend, and I sought it out while having some strep-like symptoms. The biggest pro is that everyone is very personable, and the MA & doctor both had excellent bedside manner. It was genuinely a good experience while I was being looked at. The biggest con is the wait time. I initially walked in around 9:30am, hoping to be looked at 10-10:30am and make a work meeting by 11. However, I waited until nearly 10:30am (an hour later) and ended up leaving because I had to go. I returned with a booked appointment for 12:30pm, and I wasn't looked at until almost 1:45pm. Numerous people that arrived after me were taking in first, and I'm not sure why -- maybe it was a triaging thing. This is a great place to get your immediate/urgent care done, but note that it's not really immediate. If you can find a way to kill the time, you won't be disappointed. However, if you plan to be in and out, you may need to consider another location.

This is regarding Northwestern Memorial Central Scheduling Department. I just want to thank Dawn…read morefrom Central scheduling for helping me set up a diagnostic bilateral mammogram. I was very nervous and agitated and she was very calming and got me in much sooner than I got in it Rush Hodpital Radiology Dept. Rush got me in during February of 2024 and Dawn got me into Northwestern in September of 2023. She went to speak to a nurse regarding the referral and saw that it was necessary to get in sooner. Now that's good medical care and medical practice for your staff. Thank you very much Dawn for all your help and consideration. Nicole M

I have been seeing Dr Joel Wilsnack for 18 years now. He is a smart, medically conservative, and…read moreattentive. He also has a really good memory for my health details and is super speedy at responding to my non urgent emails. He has been there through a number of sensitive medical crises and I feel he was kind and responsive. I guess the downside of working with this solid clinician is that when I have an acute illness (cold, sinus infection) I can't get an immediate appt with him and have to see one of the NMPG physicians.

If you're bringing a family member or being picked up, be aware that the communication between the…read moredoctors/staff/patients are LACKING. Picking up a patient is a nightmare. Make sure you get your parking validated. -"Sky Lobby" (waiting room on 7th floor) has a nice view, but prepare to be ignored by the rude and lazy desk staff. Also be warned that it's hot and stuffy. Everywhere. -Pharmacy: Everyone at this place calls it "DCAM". Helpful to know ahead of time. Note* You will more than likely be going back & forth to this pharmacy multiple times to wait in line because their staff & doctors do not communicate well. It's down on the 1st floor; a long a trek from the super slow elevators banks behind a stairwell in the noisy lobby where sometimes there's a person playing music and it echoes terribly. - Picking up a patient from surgery is confusing. Getting from the parking lot to the pick up spot which is tight lane of gridlocked drivers. Hard to see any street signs so unless you know the name of every building on the campus have fun. The Center for Care and Discovery (hospital) is a headache. Good luck.

Patient Beware! UChicago REQUIRES everyone to sign a contract for any care will be given. I observe…read morethat most people don't bother to read what they are signing. They may be sorry later. UChicago receptionists routinely lie to the patients, (something like UChicago needs it to bill your insurance or for privacy). If you request a copy of what you are about to sign, you will see that it is 17 pages of legal contract allowing them to charge you, process bills for collections, including legal fees, and distribute your personal confidential information to just about anyone you can imagine (without any limitations). I find it difficult to imagine the government or American Medical Association allow doctors and hospitals to coerce patients needing care. No wonder it is so easy for criminals to steal someone's identity.