I came because of a rash on my arm. The clinic was dark and gross. The exam chairs were covered…read morewith what looked like a dirty black drop cloth made of t-shirt material. The doctor barely looked at my skin. It was too dark for him to see anything anyway. The only pro was that the nurse treated me with kindness. I hope she finds a better place to work.

We had a fantastic experience at this urgent care clinic. The staff were friendly and professional…read moreand we were in and out very quickly. Very efficiently run and pleasant overall, and feel that my son received excellent care.

Checked in @10:44 for an 11:00 am appointment. The lobby was relatively full. They've implemented a…read morenew payment- if you have not met your deductible you have a patient charge which will likely be double, even triple your co pay your insurance shares with you. This is quite frustrating. The front desk staff is friendly, however it seems that there are many issues causing everyone to wait quite some time. They have a very straightforward check in process to help things along

This is a hard review for me to write, but one I feel I need to do…read more Overall, the level of health care I have received from Physicians Immediate Care has been excellent. Everyone I've spoken with at the location have been professional and friendly. However, their records accessibility policy is ridiculous. They use a version of Epic (the most common software in the US) for their EHR. However, they do not offer a patient portal. Epic's portal is called MyChart and is offered by basically every major provider who uses Epic. Even their competitor CVS Minute Clinic offers MyChart records access. I once called to ask Physicians Immediate Care to send my health records to my PCP. I was told they charge a fee for this, basically because they can, and when I asked the person I was speaking with why they don't use MyChart they actually told me "because the records belong to us". In fact, failing to offer one seems to be in opposition to the Meaningful Use portion of EHR Incentive Program Stage 3. Maybe they don't take advantage of any of the Medicare and Medicaid incentives? I don't know, but failing to offer a patient portal strikes me as hopelessly anachronous. The message I get is they are so greedy for every cent they charge a fee to send records when seemingly everyone else offers online portal access for free. Records copying fees are "allowed" in many states, but are part of laws passed long ago when records were on paper and people had to physically photocopy them. So I tend to avoid Physicians Immediate Care now and go to CVS.

The wait time was short, the nurse was nice and efficient, got my sinus infections antibiotics and…read moreback to shopping within 20 minutes.

I had to take my 2 toddlers to see a doctor at 6pm (both complaining about their ears) and their…read morepediatrician was already closed so my hub and I decided to come here. It was our first time coming here and I was surprised that there was no wait. I figured since everyone was getting the flu (and this location was pretty much in the Loop), there would've been a wait but, no, it was empty, which was awesome! Maybe we just got lucky. Anyways, Sarah B, NP, helped us as soon as I registered my kids. She was awesome with them. I liked her very much. Nowadays, finding doctors that are good with kids are seldom. Even our pediatric office wasn't always "kid friendly". Sarah was very friendly and she made my kids happy while being seen. She, then, was very detailed with us. I would definitely recommend this clinic with Sarah. I would also go back again if any one of us needed to be seen. Thanks Dr Sarah!

The staff is rude and I was the only patient and still had to wait for 45 minutes. The receptionist…read morewas extremely rude and kept saying that I didn't have an appointment, asked her coworker who forgot to put it into the system.

Very slow wait times here even though I had an appointment. I have waited around 20 minutes each…read moretime, and when I'm brought back it's another 30 minutes for the doctor. I wouldn't consider this "urgent" I had to schedule an appointment for a follow up which is very strange. I don't get why they couldn't call. Would not recommend if you want to be in and out quickly. Very disrespectful of my time and money, to only recommend I see a dermatologist. A phone call takes 30 seconds also. Nurse practitioner was quite sassy, made me feel like I was a bother being there.

I'm really surprised at these low reviews as this was not my experience at all. Shout-out and…read morethanks to Kene, Clayton & Lisa for seeing my wife and I late on a Friday evening, most certainly the last patients after what could only have already been a long day in this flu season. They waited till our flu results were known and then advised us how to proceed. Lisa was polite and helpful on the phone. Clayton went out of his way to answer our questions, provide medical guidance for flu-like symptoms, and even brought us a bottle of water while we waited for the test results. I can't speak to any of the my fellow Yelpers' review but based upon my experience, I'm glad I went and recommend them highly. I first started going to them for Covid tests during the pandemic and then for general medical guidance post-pandemic. The waiting room was clean, well lit, and nicely furnished. Thank you for reading, Patrick PS: oh, one female medical attendant took my vitals before Clayton but I neglected to ask her name. She too was lovely! (1/09 update: her name is Kene, thanks Kene!)

So I just got off the phone with the receptionist who informed me I am not the only patient seen…read moretoday ! This in regards to me requesting my medication to be transmitted to CVS .. I was told I only mentioned a CVS that was closed! It is 5 hours later ,,, the doctor (Shayla) also sent me to get an X-ray at a closed facility (Sunday ) Rosie was kind but clearly the past yelp reviews are accurate.. I should have been resting with medication in my home instead I am writing this review. The one star is for Rosie

I fell at home and had a laceration on my chin. Instead of going to the emergency room in the…read moremiddle of the night, on Saturday, during a pandemic I decided to give this service a try. I left a voice mail with the details and NEVER RECEIVED A CALL BACK. I ended up cleaning and dressing the wound myself and going to urgent care in the morning. Don't waste your time with this.

I tried to reachout to these doctors in my time of need. I reached their voicemail that said…read moresomeone will call back in 1 hour. I am still waiting on that call back.

I went to this Northwestern Immediate Care location in Chicago strictly for routine blood work as…read morepart of my annual exam. This visit was only for a blood draw. There was no consultation, no exam, and I did not see or speak with any doctor at that location. Despite this, a "doctor's visit" was billed at nearly $700. After insurance, I was still charged $321 out of pocket for a visit that never happened. I had to call several times and got only impolite responses saying that the bill was correct, although I was charged for a visit which never happened. Fortunately my primary care doctor, who is based at a different Northwestern location, helped escalate the issue, and their office manager was able to get the charge corrected. I appreciate their help in resolving it. However, the incorrect charge originated from the Immediate Care location itself, which is very concerning. Patients should not be billed for services they did not receive. Because of this experience, I would not return to this location and would not recommend it to others. This is not my first experience with Northwestern Medicine facilities charging for services I did not receive or billing twice for the same service. If it were not for my doctor-who is truly exceptional, takes time with patients, and provides outstanding care-I would avoid Northwestern altogether. Stay away and avoid problems.

WORST SERVICE!!! -AVOID THIS URGENT CARE,THEY JUST TRY TO TAKE YOUR MONEY AND ZERO CARE!…read moreAt the end of March I didn't felt good ,So since this place it's near home I said to go here to check since I had a pain in my chest and my left arm was a bit numb. From the moment I got there the reception lady took since forever to end with the questions ,put me to pay in advance 250$ since I'm an unemployed and no insurance...and God knows what I sign because it's not that they explain you , you have to read and figure it out by yourself,also if you're not feeling good. Once I finally got in ,the nurse took me the pressure, asked me question what happened, she really wasn't that nice tho had an attitude that wasn't nice at all . After they decide to make me an EKG which also there an experience because seems was the first time for her doing that and wasn't pleasant to wait in those shirts that they give you there because was very cold in that room . After that I asked to call my husband from outside because I don't feel comfortable alone up there . The nurse come back again and said I'll do an X-ray and I said definitely not because I'll not radiate myself for something that it's pointless to check the type of the pain that I have and she said she will call the doctor which I agreed. Took 30 min for Dr. Wong Claire to come and honestly it's not fun to wait in a cold room and also my husband start to be frustrated and he said if it was something urgent maybe she will have hurry up instead to chat all of them in a room nearby. Once she was there she agree that an x-ray was pointless in my case , start again to ask me the same question as the nurse which honestly I don't understand why ,since all was type in the computer. In the end she said they don't have blood test to help more , the EKG looks okay because in case was something wrong with my heart "you can see with until 10 min after". She asked me if I went to go to ER and I said I'll go home since I start to have also headache because I was cold and in case I still not feel ok I'll go there. Didn't got anything for the elevate pressure, or future cure or advise. I asked if I can have a copy of the situation there and she bring me that and said I'm good to go that's it and we left. Tng God I had home some pills for heart to relax and feel okay I talked with my family doctor on the phone and said was a panic attack and recommended me what to take . The following week seems that they call me but since it's unknown number I never answer and got a letter to give them a call back " to speak about my test results " ironic cuz they didn't seems to care much when I was there and in need so very unprofessional. After 2 months I start to received letters that I owe them money ... I called the place he reception lady she said she can't explain ( maybe type my name and try to read what's inside of the computer?!? ... just saying ) . I called also the financial counseling number and explain what happened not even them know what to said . So basically apart that looks from the papers I paid less , I also owe money for nothing basically so for me this place it's a big scam where they take advantage of the people that don't feel well and try to make them pay money and not do anything!!! I feel harassed with emails and letters but nobody it's in the position to explain for what I owe money. Wish I was reading the reviews before if I could have had the chance to definitely avoid this place!!!

This is the slowest urgent care in the city. I continue to go back thinking it will get better and…read moreit never does. Even for a flu shot during their specific hours we still waited over an hour and no one was in the waiting room.

Sitting in an exam room for 45 minutes waiting for the X-ray tech to come get me to get X-rays…read more.. I located the nurse and told him that I was still waiting. He went to check and poof! The X-ray tech appeared. Yeah. Incompetence. How can you trust the medical staff if they don't communicate with each other? Was it the doctor or the tech who messed up? How long would I have been waiting if I didn't hobble down hallway to get some help?

Great experience, walked in with no appointment and was done in 45 minutes. Went in because I was…read morehaving sinus infection symptoms. Staff were very nice and helpful, and PA did a thorough assessment of my symptoms. I would recommend booking a time slot in advance and filling out the forms ahead of time though. You have to take a picture of your driver's license/insurance card, and doing that in the waiting area is not ideal.

This immediate care is a joke, yes the staff were nice, but the wait time compare to other…read morehospitals. We arrive at 1pm and we waited there until 8:30pm until we decided to leave because that's over 8 hours for my family to sit and wait. Plus they where letting some people who where before us go in, which is very upsetting. I'm never going here for immediate care again, I rather go to a different hospital that's further than this one.

I thought this was a good urgent care place to go when I went twice this year…read more The first time I was charged $5 for my copay that's it. Now, for my second time (02/03) they made a whole deal about their system not wanting to take my insurance. Mind you, my insurance for 2026 was already on file cause I had already come the month prior. The lady ends up saying "oh why don't you pay out of pocket the $200+ and then submit a claim." Which is ridiculous because why should I have to go through this extra work when it's their system and they clearly know my insurance is valid from my previous visit. Now I am getting billed multiples of times and I just got reached out to AGAIN in APRIL! For another $1! After already paying three other times! This is ridiculous and such a scam. 0 stars. Amelia (the owner) if you think replying to these reviews with a link to the patient advocate form is helpful it is not. Give people their money back on these ridiculous charges. I'm reading these reviews. I wish I never came here but unfortunately I did.

Just had a really great interaction with Jayla. She was working the front desk…read more Jayla was extremely friendly and professional.