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Gold Coast Charters

5.0 (3 reviews)
Closed • 10:00 am - 9:00 pm

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NY Boat Rental

NY Boat Rental

(2 reviews)

STAY AWAY FROM THIS COMPANY ! DO NOT BOOK WITH THEM !! They completely ruined my event!! i had…read morefamily and friends drive hours over to Long Island for a celebration and one hour before my reservation the captain calls me saying they need to cancel because the boat was inoperable!! can you believe this? I booked a month in advance and ONE HOUR before my scheduled sail time they canceled on me and completely ruined my friends and familys plans for the day, they had nothing to say, not even another option? How didnt they have another boat? Why wasnt the boat checked prior to my reservation, extremely unprofessional. ridiculous and unbelievable, do not waste your time and money with this company!!

This was the worst experience ever. I made reservations with this company for my 30th birthday to…read morego out on a boat. I received a phone call the morning of from the owner saying that the reservation would be delayed 4 hours ( from 11:00 am- to 2:00 pm) due to maintenance on the boat. When asked could I utilize another boat I was told that was the only one. After discussing with close family and friends ( which some traveled far distance, and took the day off work to attend), I decided to wait until 2:00 pm. Within that time frame I called back every hour to get the status on the matter and each time the owner stated he was told by the mechanic "to call back every half hour to see" despite the fact that he had already told me 2:00 pm would be the new timing. Finally I called back at almost 2:00 pm and was told by the owner once again, it was still not ready and he didn't know when it would be. At that point it was obvious that the reservation was not going to happen, after all those hours of waiting. I was completely humiliated. He showed no empathy or concern what so ever, despite the fact of my reservation and deposit , not even enough decency to recommend me to someone else.Each time his response was I don't know. It was such an embarrassing day for me to have every one there and have the plans flop like that. My 30th birthday was ruined!! Customer service was terrible. I would not recommend this company to anyone.

Gold Coast Charters - boatcharters - Updated May 2026

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