Came in to get three watches fixed with new batteries. We were greeted with friendly service and…read morequick service. Price for new battery was only $14.95. They sell some jewelry items and watches, too. They are located in the Tucson Mall near the Food Court, closest to Dillards.

It's easy to see why this shop has been in business for 30 years. I stopped in to get two…read morewatchbands replaced and Autumn was fantastic--professional, courteous, and incredibly fast. She was also highly responsive to my online inquiry. They have an excellent selection, great prices, and a convenient location in the Tucson Mall (right across from Cinnabon). Highly recommend.

Needed links taken out of a watch. Searched and found this location at the mall. Service was quick…read moreand reasonably priced.

Needed a few watches fixed, new band, fix band, and batteries. Very friendly staff and all fixes…read morewere completed on time. Will be back with more. Thanks

The service is excellent. Repairs are done in a timely manner and the customer service is amazing.read more

For the 2nd time used, my diamond wedding band was enlarged and, unexpectedly, cleaned in less than…read morea day. Great service!

Michael and Robin stood out tonight out of all the goodwills we visited today! Thank you so much…read morefor making it a pleasant experience for my daughter and I. I recommend this location for Sure!!

Definitely try somewhere else. Dishonest at best. I had called about 6 months ago to see if I could…read moremeet someone there and have them verify a 14k Chain I was going to buy. They came back with a piece of paper with a weight and 14k. Verified. Today I went in to sell the chain to an old lady off marketplace and thought I'd go there because she wanted to meet at a pawnshop to verify it. The manager comes back after I handed him the chain and says to the old lady in Spanish that it was plated. Not only did I miss out on 700 bucks of profit but I felt horrible being accused of trying to sell plated jewelry. I took it to be verified with a gun and it most certainly was 14k solid gold. All Karat Chains 10,14,18 etc have steel springs in the clasp. Springs cant be made out of gold. So he was uneducated at best but going to the lady and telling her in Spanish not to purchase it because its plated was unacceptable behavior. The only place on the 24 inch chain was the clasp,also 14k but with a steel spring. On top of that they only pay people 40% of scrap on gold. Literally anywhere else will pay more. Hopefully this helps people make better choices.

I was more than impressed with the variety, quality, and historical significance of some of the…read moreclocks on display. It's a "father and son" business with both named "Ernest." We brought in a quite expensive clock for evaluation and repair, and the younger Ernest was kind enough to give me a tour of their shop. I was astonished and very impressed by the number of clocks I saw. Ernest was very gracious with his time and showed me literally hundreds of clocks, most of which were rare and expensive. I would strongly recommend this establishment to anyone interested in obtaining expert service from two fine gentlemen named "Ernest."

both ernest and his son are extremely rude and practice questionable yet alarming schemes to…read moreunsuspecting customers. the son, whatever his name was, had a sudden and aggressive outburst and immediately became very hostile in response to my initially mild confrontation of their deceitful business practices, which had been costing me a LOT of my time (ironically). i will not be revealing the exact details due to both the nature of the situation and for the sake of my identity, however if you're reading this, i would simply take it as a sign to support a more.... level-headed establishment. (please see review by user "A S" from 3 years ago as their criticism is correct) **DISCLAIMER: after reading several other user reviews it appears i may have incorrectly referenced ernest as the dad, when he is the son. if there was any mixup i apologize, as this took place quite some time ago now.**

I always ask for Daniela when I shop at Ben Bridge at La Encantada. She is always very…read moreprofessional, cordial and knowledgeable regarding the watches I inquire about. If necessary, she takes time to research specific details and the history about watches I'm interested in. I will continue to rely on Daniela for my watch purchases.

I bought a Tudor Pelagos still under warranty from a grey dealer here in Tucson last fall, I looked…read moredown about a month ago and realized I lost the pip in the center of the bezel. As it was under warranty, and a Google search said it was a common problem that would likely be covered by Tudor under the warranty I had hope that it would be taken care of. After four weeks of waiting I was told that it would cost $489 for a new bezel and $80 for freight. I was told by the sales lady that I needed to be more careful when I bought used watches because things like this happen. I've come to the following conclusions: - If you can at all help it I highly discourage anyone from doing business with Ben Bridge Jewelry in Tucson, AZ. With so many great choices in AZ that shouldn't be hard. - Tudor does not have the meticulous standards of quality that many have supposed that they do

I have brought in several watches dear to me for new batteries. Less than a year one of the watches…read morestop working. They were kind enough to replace the battery for no charge... I have also bought a watch from them. So, I have no complaints about battery changing services, however, today Saturday, it's 11:15 and the shop is not open. I called, no answer. It would be nice if a posted sign or VM letting customers know that they will be closed... I would hate to see them closed down, but reading all of the reviews ( yikes) I would not bring cuckoo clocks, or big ben clocks here. So sad and scary for those customers who have waited for years for their items and no return!! The owners appear old, medically fragile and honestly not the most people friendly, however the women is kind.. Honestly they need help to better run this precious business

In my opinion, terrible service. 2 months no calls, about my repair, never open per their hours…read more Always technical difficulties, phone down CC service down. Another 4 months. No call, they say my phone # was invalid, I say lets call it right now. Horrible customer service. Only use them if you have a year for the repair to be done.

Was so sad that I broke my rosary. Took it in Micheal helped me with no issues and fixed it like…read morenew. Amazing place. Thank you so much. Recommended 12/10

Very nice jeweler in the business strip behind Gaslight Theater…read more I came in to see about this faux pearl necklace of my wife's who received it from her late mother. It was discolored. Jack was professional, very friendly, and informative. He gave me a jar of their pearl cleaner. Gave. He has a wonderful personality. This jeweler has several collectables, too. Porcelain dolls, trains, etc. and also importantly, coins. They have a numismatist Tuesdays through Saturdays and do appraisals with offer to buy. I find this jeweler to be very helpful and friendly. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

My silver money clip is ready for pick up 5 Days early. I…read moreuse it daily and it can break. The coin is 1886 Liberty , so i always have something older than me

My boyfriend and I have started ring shopping and after reading reviews, we decided to give…read moreMcGuires a shot. As soon as we walked in we could feel the family vibe. The salesperson we spoke with throughout the visit was incredibly welcoming, knowledgeable and not once did I feel talked down to or mansplained to-- which has happened at other jewelry stores unfortunately. I had also brought along some rings I needed resized. I could not get over how affordable it was. Another jewelry store quoted me almost $300 for two rings. McGuire's quoted me $28 a piece. Of course I went with them and my rings are perfect. I definitely recommend this place.

While changing the battery on an expensive watch the movement of my watch was broken . I called the…read moreday after this watch battery was replaced record of the phone call and conversation and the person who broke the watch is who I had a conversation with kid glasses .while I do business out of the country and travel most of the year, I have record of calling them the day after the battery was replaced. which the watch is stuck on the day and time it was replaced because he took off the back of the watch today in the store and the front of the Watch matches the same date and time did he replace the battery. Offers to fix a broken movement that he broke and then becomes hostile when I ask him why he's accusing me of breaking something that I brought to him to fix.

They did a nice job fixing my very old gold watch band. It looked as good as new by the time they…read morewere finished with it. I will go to them again the next time I need their services.