I always ask for Daniela when I shop at Ben Bridge at La Encantada. She is always very professional, cordial and knowledgeable regarding the watches I inquire about. If necessary, she takes time to research specific details and the history about watches I'm interested in. I will continue to rely on Daniela for my watch purchases. read more

I bought a Tudor Pelagos still under warranty from a grey dealer here in Tucson last fall, I looked down about a month ago and realized I lost the pip in the center of the bezel. As it was under warranty, and a Google search said it was a common problem that would likely be covered by Tudor under the warranty I had hope that it would be taken care of. After four weeks of waiting I was told that it would cost $489 for a new bezel and $80 for freight. I was told by the sales lady that I needed to be more careful when I bought used watches because things like this happen. I've come to the following conclusions: - If you can at all help it I highly discourage anyone from doing business with Ben Bridge Jewelry in Tucson, AZ. With so many great choices in AZ that shouldn't be hard. - Tudor does not have the meticulous standards of quality that many have supposed that they do read more

Ben Bridge Jeweler - My watch in good condition before the "pip" fell out - Jewelry Near Me - Tucson, Arizona

See all

Stopped by the only Rolex authorized dealer in Tucson and the elder gray haired lady that approached me was quite indifferent. She was on her phone either texting or playing a game the whole time she was with me before she finally told me they have nothing and everyone is on a list. Before I left I asked her if she could clean my Rolex submariner (Starbucks) and although she said yes she would I swear she was back in barely one minute. She could have at least put her phone down during our brief conversation. Management should check on refreshing the training for their personnel. It was a waste of my time visiting this Rolex ad. read more

Thank you to Susan who was a massive help! She was very patient with us and definitely made our visit worth the drive. Very helpful staff, will definitely come back to shop with Susan. read more

We came in to get my Ring resized & while we were there I saw a Nice Petite Diamond Bracelet for my Wife Merry Christmas Honey !! Bryan was Polite & Not Pushy !!! What a Good Store Ambassador !! Thank You Bryan !! read more

Brian was very helpful with a watch repair we brought in. He offered options so we could decide how to proceed.

Went to Ben Bridge to see if I can snag a Rolex but I was told it was only for "exhibition/showing" (Which I know is a lie). I've bought several watches at Ben Bridge from other states while also having an account from them, but this store was the most dishonest and rude staff. No one even bothered getting up and take their time to talk to me. read more

Bryan has been extremely helpful to work with I was able to get my my wife some beautiful earrings . The staff took a great deal of time going over all my needs and wants in my dream watch hopefully able to add it to my collection. Great people and amazing customer service. read more

Ben Bridge Jeweler - Two beautiful classic princess cut diamond earrings - Jewelry Near Me - Tucson, Arizona

Went in the store to have my wife's new ROLEX that we purchased from a dealer in California to have the band adjusted. An elderly lady came out from behind a counter area and asked to see the watch, then she proceeded to tell my wife it was a counterfeit! I let her know we purchased it from a dealer and had the certification as well as it was customized with diamonds added. We asked her hand the watch back so we could leave the store, then she became rude by saying to my wife I wouldn't steal this watch.... Very Rude, Very Unprofessional, Very Pour Choice of Words, Very Bitter. Don't Spend your hard earned money where someone is outwardly rude ! read more

Ben Bridge Jeweler - Rolex DATEJUST , original face, customized diamond band, custom diamond Basel - Jewelry Near Me - Tucson, Arizona

Our multiple experiences with this team have been excellent! The staff are all very friendly, accommodating and fun loving. It is a great pleasure to be part of this Ben Bridge family. Denise and Matilda, especially have made our experience receiving my graduation and my husband's retirement allocations special. read more

Ben Bridge Jeweler - Jewelry Near Me - Tucson, Arizona

Client for life. Johnny is one of the best and more than helping out throughout the process of obtaining your grail timepieces; he is an enthusiast himself who understands and works with you. Kudos to Denise and her entire team for providing one of the best experiences that match at par with the luxury quality of their timepieces. read more

Took a watch I purchased at the BB Tucson store on 9/27/24. I was told it would take 4 - 6 weeks for the repair. It is now entering the 12th week and I do not have my watch and I can't get any answers (won't return my phone calls) from the store manager Denise or their corporate office. When I was able to correspond with someone I received a lot of excuses and conflicting data. read more

Picked up a Tissot PRX Chrono a few months ago and the entire staff was extremely helpful in acquiring extra links for my PRX 80 which I was gifting to my father in law. Fantastic crew---we can't be happier about the service and overall the family atmosphere! read more

Ben Bridge Jeweler - Tissot PRX ftw! - Jewelry Near Me - Tucson, Arizona

Purchased an anniversary band at this location. Excellent experience. They also offered to remove links from my watch as a complimentary service. Well done! You've earned my repeat business! read more

Let me begin by saying Matilda is the most kind, patient and committed person that I've ever had the pleasure of working with. I called her in March 2022, expressing that I was new to purchasing Rolex, but my wife had dreamed about buying me the blue submariner while in Maui. Much to her surprise, there seemed to be a global shortage, especially for the two tone Submariner. Matilda allayed my anxiety by making a promise to find me that watch. Over the course of 8 months, Matilda dealt with my never ending texts and voicemails with the utmost of empathy. Finally, days before my daughter's wedding on November 5th, Matilda call me and said that my watch was in! I cried tears of joy as I drove 2 hours to Tucson finding the woman who made my dream come true, along with champagne, teddy bears for my grandbabies and yes, the most beautiful watch in the world. Matilda told me, I made a promise and I keep my promises. God bless you Matildad read more

Ben Bridge Jeweler - Jewelry Near Me - Tucson, Arizona

See all

Denise, Joe and Johnny exceeded my wildest expectations. You are not just buying a watch here, you are enjoying an experience. Our experience was flawless and personable from beginning to end. The store is brand-new inside, well stocked and immaculate. read more

I needed to get my engagement & wedding rings repaired due damages caused by an accident at work. The Scottsdale location was closed indefinitely due to COVID-19 so my husband & I drove to the Tucson location for the repairs. The sales team was phenomenal every step of the way! She reassured me the rings would be repaired a certified jeweler and would be delivered in a timely manner. She even offered to deliver the jewelry to me to save us the trip to Tucson! Such a sweet gesture and great customer service. read more

Went to get a piece of jewelry looked and to identify the materials used in it. Saleswoman was rude and uncommunicative. She acted like we were wasting her time and that we shouldn't be there. It was a shame because there were some very beautiful pieces of jewelry in the store, but unfortunately wouldn't consider purchasing anything due to awful customer service experience. read more

Poor customer service. I got on a waiting list for an item. The sales associate called and left a message asking if I was still interested in the item. It had been 10 minutes when I called her back. I told her I was and I was on my in. She said I just sold it. How the hell do you do that read more

Purchased a Rolex GMT Master II from this Ben Bridge location yesterday. I had been into the store a few days earlier inquiring about Submariners. I decided to shop around a bit more but eventually came back to purchase the GMT. On both occasions Susan, along with the rest of the sales team, was very helpful and professional. I didn't feel pressured into making a quick decision, and Susan was happy to show me a few different models as well as share information on warranties and brand history. The watches are priced fairly, not marked up from msrp or anything. Before leaving Susan made sure that the watch was sized correctly and explained how to set the dual hour hands. Overall I was extremely satisfied by the level of customer service I received at this location and I will definitely recommend that others shop here. read more

Ben Bridge Jeweler - Jewelry Near Me - Tucson, Arizona

The customer service is superb. Ms. Matilda and her Manager, Ms. Denise left me speechless as how well they treated me. I highly recommend the store that these two wonderful ladies work in, especially if you're buying a high-end watch. They treat you fairly. read more

I had a wonderful buying experience at Ben Bridge Jeweler at La Encantada where I purchased a Rolex. Joe A. and Manager Denise go out of their way before and after the sale to make sure their customers are satisfied. I highly recommend them to anyone considering purchasing fine jewelry. read more

The staff at Ben Bridge are very helpful and responsive. They've helped me get the fit right on my Datejust 36 and Explorer II. Not at all pushy, I honestly think the staff enjoy working at Ben Bridge, which makes for a uniformly positive experience. Highly recommended! read more

My family and I will be Ben Bridge clients for life. My mother received a very delicate and valuable bracelet for her birthday which arrived with a clasp issue. We were eating lunch at Firebirds and decided to take it in to have them look at it. The team fixed the issue within minutes and put a huge smile on my Mother's face. They also fitted my SeaDweller earlier this year without charge. I bought my first Rolex (Submariner) from Lourdes in the Tucson Mall location about 10 years ago. Since then, I have had LV's Daytonas, etc. from other sources. From now on, I know exactly where to go. Thank you Ben Bridge Tucson. You made my Mother's birthday one to remember and I will be a client for life. read more

This place needs to improve their customers services I don't care how expensive a Rolex watch is it's not worth giving customers attitude when asking about it. Don't buy here and buy some place where they have better respect for customers. read more

Had my old Rolex rebuilt via Ben Bridge Jewellers. What a professional operation. The staff is outstanding. Watch came back looking better than new. read more

Went in to pick out an engagement ring today, it's small, but has a nice selection. The ladies working were very friendly and helpful! They were patient while I tried rings on and admired others. When I found the one they set me up with my warranty and gave me an engagement teddy bear! read more

Ben Bridge Jeweler - Pretty! (: - Jewelry Near Me - Tucson, Arizona

I have gone in a few times to get watches adjusted, and the staff is incredibly friendly and helpful. They even gave me a complimentary Rolex book that now sits on my coffee table haha. Might not have been a big deal for them, but small gestures like that really go a long way for me! Highly recommend! read more

I had a great experience at this Ben Bridge. Went in on Monday to pick out a few Pandora charms for my wife for Mother's Day and the staff was remarkably knowledgeable and helpful. They found the charms I wanted in no time at all and even suggested others I had not known about. Put two charms on layaway and came back Friday to pick them up which a smooth and easy process. I would recommend this location to anyone and everyone. read more

I left a gold bracelet for repair of link next to the clasp and was told the jeweler would access it get back to me in a few days with an estimated cost. I hadn't heard anything after two weeks and went back into the store to inquire about it. It wasn't done. A week later still no word. Then I called and asked what the hold up was. They called back a few days later to say it was fixed. When I went to pick it up they told me it would cost $72.50. I looked at the link and it had not been fixed at all yet the salesgirl insisted it had been. The manager came and looked at it and agreed it had not been fixed. She offered to have it fixed at no charge and they would call me when they were done. I said no because I don't want to wait another month for a simple repair. I'll go elsewhere. I'm sad because Ben Bridge used to be my 'go to' store in Seattle, it won't be in Tucson. read more

A bit expensive, but service and Jewelery quality is top shelf. I purchased over a thousand dollars in gold jewelery and I,m pleased with my experience. read more