What happened to this place? It used to provide very friendly and courteous service, always…read morewelcoming and they used seem genuinely happy to see you, all for a reasonable price. I dropped by to take my mantle clock in for a cleaning, they have jacked up their prices and quoted me almost $300 for a routine cleaning. I've been a customer of theirs for years, taken several clocks in for work, had jewelry repaired, etc. I always thought very highly of them and recommended them to all of my friends and family. The gentleman that waited on me, made me feel unwelcome, never smiled or greeted me, I felt as though I was inconveniencing him somehow. Just wow, what a change since the last time I was in there. I guess I have to find a new favorite jeweler and clock repair shop. I left shaking my head.

I came here to replace the battery for my watches. As it is Swiss watch, i decided to come over…read morehere to do it rather than in the mall. The gentleman received me say i can wait or leave it here, i choose to wait, he say it will took 20 mins. I have two watches. But they finished the work in like 5 mins, very fast, just like what i will expect in Shanghai! 19.9 for one battery, for Swiss watch, it's good price! Shanghai will charge the battery cost base on how expensive your watches is, that's crazy actually. I like it here, nobody pays any attention to the brand. That's great!

Hannoush Jewelers Florence Mall, there mission statement is to serve every client to the best…read moreability of the needs and wants in the jewelry retail store. Hannoush custom design 80% there products. Hannoush Florence is an authorized Pandora jewelry store.

We just moved in the area and I was looking to get my ring cleaned. Other places charge so much to…read moreget your jewelries cleaned, but this place did it there free of charge! They even packed me a jewelry cleaner to take home with. Staff are very friendly and accommodate all your needs and requests, as well as other other information you needed help with around the area of Florence. I will definitely recommend going there for great jewelry finds and outstanding customer service! :)

Second bad experience. First time had a gold clasp replaced on a bracelet. Few days later…read more(thankfully) found the bracelet on my floor. Clasp obviously not secure. Had to take it back. This time, brought an omega watch in for battery replacement. Came home and realized watch wasn't working. Brought it back the next day. Girl who fixed it said battery was fine, could send the watch in for repair with 3 weeks turn around. Opted not to but at least refunded my battery repair. Drove 1/2 mile up the road to Swinford. They put a battery in (a piece was missing to hold the battery in place). Paid 1/2 the price and watch is working great.

Probably the fairest gold prices in. The state of Kentucky no cap. They were very professional and…read morehad no problems looking over some of my pieces I was unsure of. The biggest thing was the fact I took the same jewelry to 4 other places and got offers from 700-1300 and there offer was well over that. They didn't just do me a favor they gained a customer for life. I appreciate them and all that they do.

We went in for a Longines watch we've been eyeing for a while. We knew exactly which one we wanted…read moreand were able to walk out of the store with it. They have a great selection and wonderful people working the store. Austin helped us today and he did a fantastic job. We got in and out in a reasonable time and left very happy. I would definitely recommend this store to anyone looking for a watch or jewelry.

Very fortunate that Delta Air Lines selected Richter & Phillips to manage our specialty watches…read more Since my first purchase, they have maintained an informative relationship with me---with no pressure. During a CVG overnight, I walked in and was greeted like an old friend. They helped me seal the deal with the Delta 100 year anniversary watch. Cannot wait for the delivery. They say 3 times is a charm. They know what I want next! Thank you.

I've been shopping with castle jewelry for over 10 years. Spent thousands of dollars. I purchased a…read more14k bracelet that broke once and was fixed by castle and broke again so I wanted to trade up! The new management is terrible! I took in a 15 gram 14k bracelet and was offered $100. Then I advised them that I purchased it at castle and would like to trade up as that was there guarantee you could bring it back and get full price paid towards the purchase of double the amount. The General Manager refused to allow me to upgrade. The Gm is Not concerned about returning customer service only concerned squeezing you for as much money as possible. Please remove this General Manager.

I felt it was very trashy. I thought they would have more stuff. Plus, I did not like taking a…read moreyoung child in and seeing all the guns very tacky and disturbing.

100% recommend!!! Taylor and the team at Herzog were absolutely fantastic in helping me develop a…read moreperfect engagement ring. I was able to lay out my ideas with a fall theme, an orange primary stone, and my budget. Taylor was able to text me different concepts and was mindful of my timeline because I wanted to propose in a special small gathering within a few weeks. In the end we had a beautiful ring that I knew the woman I was going to propose to would love. By the way I'm engaged, she said yes. I'm grateful for the team at Herzog and will certainly be back for wedding bands. Side note my now fiancée had her nails done and they matched her ring the day I proposed. She had. No idea!

What can a girl say bad about a store full of shinty things? Lol a lot! The selection has a wow…read morefactor and surprisingly the prices are right where they should be. Friendly staff that isn't pushy. Love my new earrings!

They have a ton of really cool items in there. From dream catchers to jewelry to incense to natural…read morecrystals, there's just so much to look at it there. The customer service I received was amazing and Mary was extremely nice and knowledgeable about a lot of things. And the prices were also fair if not even great.

My girlfriend and I had heard from friends to check this place out and we're glad we did! A wide…read morevariety of crystals, rocks, jewelry, incense, and other earthly items. Darla (the owner) is very sweet and happy to answer any questions you may have about her items. Also, the prices for everything is affordable and fairly priced! This is a unique shop to the area -- as we really don't have many options for metaphysical stores in the Florence area. Please support her business and consider visiting and making a purchase!

Shulz Jewelers…read more Many years ago when Schulz was located in Covington, Kentucky, they were the place to buy jewelry or get a clock or watch fixed. The old man had come from Germany where he was a jeweler and he was the best. Now they are located in Ft. Mitchell and the old man is long gone. I took a watch there to get a new battery and they said I had to leave it for a week before they could give me an estimate as to how much it would cost to repair. I was also told it never actually takes a week. They never called as promised. I was told it would cost round $250.00 to repair and I would have to wait another 5 to 7 weeks. In the past they charged me $125.00 for a new crystal. Another jeweler I found charges $50.00. I finally got it back after 10 days and took it to another jeweler. The new jeweler replaced the battery for $15.00 and said that an insulator was blocking the battery, which probably occurred when Shulz first looked at it. The new jeweler fixed it. Fifteen dollars and 15 minutes not $250.00 and seven weeks. Times have certainly changed.

I cannot recommend them enough. They were extremely helpful in helping in design an engagement…read morering. They were easy and pleasant to work with through the entire process.