Before securing the booking they have good communication, once booked and paid the deposit you can see that it's not the same and what was disappointed was NO support on the day of the event.
1. Bus was not smelling right, smell like urine.
2. Driver Was on Time both on 1st day pick up and 2nd on the return.
3. Once arrived to destination the driver was requesting a room to stay and tip to almost every single passenger causing confusion since they had nothing to do with the coordination, they are guests. (tip was already ppd to gogo charters) he was trying to see if was going to be able to get a room from us for free.
4. I called and they said they were going to call back, it never happened.
5. Left voicemail on the answering machine were they specifically say that they check every 30 minutes and call was going to be returned. Never got the call back.
6. Sent Email advising bad smell on the bus, they replied, sorry we will try to send a different one for the pick up. And this was the last time I heard from them. No follow, no email replying or letting me know update if they were going to be able to send a new bus.
If you are an event planner as I'am, you know the importance of communication with your vendors and expect a specific quality of service on their products in this case their bus and when you are trying to solve an issue if you get no response from the vendor you automatically look bad to your customer. So please be aware. read more