This company installed my septic system a few years ago. I cannot recommend them! Unprofessional…read moreservice , does not return calls, employees don't seem to know what they're doing, and confrontational, although a few people were polite most of them don't seem to enjoy working there. My septic tank has been clogged for over a week now , been trying to call them and no one answers the phone , they only have one person answering the phone name Tamika, Pleasant to speak to but never keeps her word, does not return calls or text and Voice mailbox is always full, I'm going on week two and have not received a return call I just need my filter changed out. I'm very sad I choose this company to install my system, hopefully I will have better luck with another company to complete their job. I strongly do not recommend this company!

I have a company that I had been using since 2017 that was unable to come to pump the septic tank a…read moreparticular day that I was available to be at home. I saw good yelp reviews, and chose Affordable Septic Solutions, luckily they were available on short notice. I was quoted $75 more than the other company, but since they were available, and I didn't have to take another day off, I was happy to pay extra. I had a zoom meeting at 2:30pm so I asked for them to come at 4pm. The workers showed up at 2 pm, I asked if they had heard about the appointment at 4pm, they said that's not how it works. I told them I will have a meeting very soon, they said I wouldn't even have to be outside. I had to go outside of course to show them where the tank was, then one worker started digging. I come outside after my meeting at 4pm, thinking they would be done, he is still digging up the tank. Then he complains nonstop about how he has been digging for so long and says there are too many roots to break up. He says he has been getting calls about how this one job is taking too long, how the company should charge me extra. I tell him I have been using a different company for years, that sometimes just sends out one guy and does this work for cheaper without any complaints. I told him also that it was dug up a year ago in March, right before everything shut down due to COVID ( My septic tank backs up after a year or so, so I get it pumped every year to avoid the back up) He says there is no way that was a year ago because all these roots could not have grown back that fast, asks me if I actually watched them dig it up, I say yes. He asks the same questions over and over because he doesn't believe me. I told him this company comes back year after year and charges me the same price, doesn't complain about roots or the digging. As he is digging he asks me if I would like him to put the bricks back that were in the yard that he removed to dig up the septic tank. He says he can try to put them back, that he couldn't guarantee that he could put them back the way they were. Below are the pics of how he left them. I do not have a problem with the mulch all getting dug up, that is fine and is what will happen every time. I don't understand how he was not 'able' to put them back and had the audacity to ask if I wanted them back in place. Really?? They also requested a water spigot, which was a first for me. I showed it to them in the backyard and they attach their hose to use it. After they leave, i check my own hose and realize the attachment is gone. I called the workers, one didn't bother to respond to a text or pick up, the other picked up and said the attachment was theirs. 2 minutes later he calls back apologizes and says he will return it once he clocks out. It was returned that evening which I was grateful for, but also very puzzling why you would use someone's hose attachment to clean septic tank materials that would get splattered with fecal matter. The payment process was very smooth, minus the fact that they asked me how much I was quoted rather than knowing the amount they should be charging. That is what the 1 star is for. Otherwise I personally would never hire this company again, the workers that showed up were so rude to me and treated me like a lying idiot.

Great customer service and attentiveness to the delivery. Cindy is an amazing representative.read more