We brought our truck in for a cooling/heating issue, which the shop repaired. However, the overall…read moreexperience raised serious concerns about their judgment and professionalism. Without our authorization, the shop added brake fluid, claiming the brake pedal went to the floor when they moved the truck into the bay. This was never discussed with us beforehand, nor were we given the opportunity to approve or decline the work. More troubling, within about a mile of leaving the shop, we experienced a complete brake failure. This created a dangerous situation that should never occur after a vehicle has just been serviced. When we contacted the owner, he claimed he had informed us there was a brake shop next door if we needed further service. That statement is simply not true--no such information was provided. While the original issue was fixed, the lack of communication, unauthorized work, and the safety risk we experienced afterward are unacceptable. We strongly recommend others proceed with caution and ensure all work is clearly authorized and explained before service is performed.

I would recommend but you cannot get an appointment as they only take walk-ins which is crazy in…read moretoday times. I had to go by twice to actuall just get my car diagnosed. They are not good with follow ups so you need to stay on top of them. Good: they know what they are doing and fixed my issue $3k later for new compressor.

Took 2004 ranger in because it was making noises. Asked to take a look and see what was causing the…read morenoise. They said everything looked fine. Charged me of course. Two weeks later my son tells me there's a loose change noise coming from the truck. I get up under it and discover the sway bar link bushings are completely gone and the bars are.rattling like loose change. Won't be using them again since they appear to rip off specialists or incompetent.

From the owner: Springs and Suspension Inc is your premier auto spring shop, specializing in top-quality suspension…read moresolutions for all types of vehicles. We offer expert repair, maintenance, and custom upgrades to ensure a smoother, safer ride. Whether you need to replace worn-out springs or enhance your vehicle's performance, our skilled technicians provide reliable, professional service to meet all your suspension needs. Visit us for exceptional craftsmanship and unmatched customer satisfaction.

Vehicle: 2006 Chrysler 300 SRT-8 w/Volant cold air intake and DiabloSport trinity t1000 programmer…read more(very nice luxury and performance vehicle) I attempted to hire the wreaked service the night of Monday July 7, 2014 to no avail and which i was told by the driver they tried to call back and could not reach due to not having the correct number. I called them again on Tuesday July 8, 2014 after seeing their A+ rating on the BBB and the strong recommendation of a close friend. The driver called me 2 hours after my initial call to inform me he would be arriving within 20-30 minutes. I cleared the driveway with my brother and once we completed he was arriving. I flagged him down as he was approaching and he parked in front of the vehicle to be towed. He inquired as to where the car was going, and how payment would be covered while informing me that the service would cost approx. $95 in cash. I informed him that the repair shop would write a check to cover expenses upon delivery and he accepted those terms. The driver being a skinny blonde Caucasian male around 5'7" then proceeded to lift the front bumper that received damage and pried it between the frame and headlights to keep it off the ground for pick up. As he started to engage the bed of his tow truck the bumper, that he had just moved, fell back to the ground. The driver made no further attempt to reposition the truck bed or bumper that still had components (i.e. fog lights, headlamp washers, wiring, bulbs, etc.) affixed to it. The driver then proceeded to lower the bed into the actually bumper further damaging the bumper, damaging the engine shield and it's components, and several other parts on the vehicle's front end and well as scraping the driveway on the other side of the vehicle. I looked on in horror with my brother unable to speak. I heard loud cracking and breaking and noticed new fluids leaking that were not previously leaking. The driver then lowers the wire to secure the tire with the chain and pull it with the wire. After hooking up the car to the wire the driver asked me for my key. I tossed the driver the key and continued to speak quietly with my brother about the complete lack of regard the driver was displaying for my vehicle. After realizing several minutes had passed, I walked up to the driver that was sitting in my car. I noticed that he has taken the top off of the gear selector to access the gearbox to force it into neutral. I asked, "What are you doing?" He replied saying " the battery's dead, I gotta put it in neutral to pull it on the truck." I responded politely " well do you mind if we jump the battery cause I don't want you to mess anything up in there?" He said, "sure" and without saying another word disconnected my vehicle from the tow truck and jumped in the truck and drove away. I took chase on foot catching up to the door to ask where he was going and he shrugged his shoulders and left. I called the office to report the incident to the business. They listened to the issue and said they would return my call after they follow up with the driver. While on the phone with Clayton County P.D. (case # 14039256) the business returned my call and informed me that they were unwilling to cover the damages or offer services due to the fact the vehicle had prior damage and they could not confirm the damage caused by their driver (but I have pre-incident pictures from the adjuster and after incident pictures from myself). They also stated that the driver said, " he was coming over there to help and you came out raising sand, so he left." I informed him that I would be making a police report and taking the necessary steps to resolve this matter and he instructed me to "do what you got to do." I have not heard anything further from the business and am left to pick up the pieces, literally.

Great business, good courteous service, and they will try to beat competitive wrecker services…read moreprices nearby. I will use them for now on, they have the equipment to tow just about anything. They do work for the local law enforcement agencies so if ya call and theyre busy thats why. Just give em a call and they will help you with your needs in towing.

I had my TPMS sensors replaced at Auto Tek Customs. The quality of customer service by the owner…read moreand the staff was impeccable. The owner even took the time to answer questions about my JK. I'm so thoroughly impressed with Auto Tek Customs that I'll be making another appointment for my JK. Auto Tek Customs WILL be my JK customization authority moving forward!

Absolutely the right recommendations made and Mike did not attempt to take advantage of my lack of…read moreknowledge. Staff was very professional.

This shell is consistently good. There's never tons of people loitering. You can enter/exit onto 2…read moreseparate streets because it's on a corner. The prices for gas stay pretty low and if you join they're fuel rewards program you save even more. This is where I consistently for gas. 1 star off because all their pumps don't always work and their building seems to constantly be under construction.

From the owner: Ask about our fuel rewards program! Members earnread more

Overpriced They are all certified technicians. I took my…read morecar here because the A/C went out. They fixed it, but I had to bring it back because they had wires hanging under the glove box. The total cost was 3,800.00 and it was time for me to change the cabin filter and when I attempted to change it, there was no filter and no cabin filter cover was on it. I understand that the work is out of warranty but my point is, no technician put a filter or cover on the A/C cabin. In addition, wires continue to hang and I will add photos to support the work. It's definitely not a place you would want so called "professionals " to work on your car. I will be sure to escalate this complaint. I called and explained to the man who answered the phone and he acted as if it wasn't an issue. He kept me on hold for 4-5 to tell me that a manager would call me but of course she has not called. It's the NY state of mind. New York techs with no paperwork is the deal and I'm from the Tri-state so I know how they move. It's all good though .

I dropped my son's car off here on June 27 for AC repair. I received a call on June 28 detailing…read morethe results of the diagnostic, cost of repair and an estimate of five days for the service to be completed. After nearly a month, I finally got a call stating the AC had been repaired. Over the course of the time that the shop had the car, no one reached out to give us updates. When we called or stopped by there was always an excuse as to why the repair wasn't completed. When I went to pick up the car today, the total amount for the repairs was more than $200 higher than the cost discussed in the June 28th call. Additionally, my son's car had an excess of 150 miles on the odometer. I understand driving the car to verify the repairs are completed but this number of miles is excessive. We dropped the car off with 1/2 tank of gas. The shop claimed they had to put gas in the car and charged us an additional $30. However, when we got into the car there was only 1/4 tank of gas. After all of this, we get into the car which is filthy (dirt all over the floor and it smells) to get the car home and all of the coolant is pouring out on our driveway. This is horrible service all the way around...$4000 later and my AC repair issue is still an issue. I will never refer anyone to this shop!