Very poor experience. I purchased a deal off of Living Social for a Spa Pedicure for myself and my mom. The issues started when I called to try to book the services. My original appointments were cancelled because they did not open because of snow, and my next appointments had to be rescheduled multiple times. I was on my way there when a woman (the owner, I believe) called me to ask if I could come an hour later. When I finally arrived, I was greeted warmly and taken to a pedicure chair. My mom, however was not that lucky. She was seated in a pedicure chair and told that someone would be right with her, they were just finishing up. My mom was left waiting in the chair for 40 minutes (my pedicure was almost over at that point) before someone came to begin her pedicure. The women spent about 5 minutes with my mom before excusing herself and going to attend to another customer, again leaving my mom sitting there not being helped. An experience that is supposed to be relaxing turned into a very stressful afternoon as no one seemed to want to help my mother. The owner showed no interest in the fact that there was a dissatisfied customer and did nothing to try to make it up to my mom. My mom ended up walking out with no pedicure and tons of aggravation. There were only 2 other customers in the shop the whole time we were there and this was a Saturday afternoon. Needless to say, given the quantity of nail salons in the area, and the poor level of service at Goddness Nail Spa, we will not be returning.
On a much more positive note, if I had to rate the pedicure and service I received, it would be a 4 star experience. Vanessa, the woman who did my pedicure was fantastic and very professional. She went above and beyond to try to accommodate me and my mom. The same can not be said for the woman who owns the salon. read more