If I could give zero stars I would. The inconsistency I experienced coupled with the terrible communication and lack of professionalism is reason enough to never use Goddess Glamour.
When I booked, Carly was very responsive. After I paid the deposit, that changed. When I selected Goddess Glamour, I had no idea I was getting random artists, of which I did not select, assigned to my wedding and received an email with three artists listed just a few months before my wedding. I had no idea the quality of their work nor had the ability to see their work. The original lead artist came to my home for a trial run and bombed it. When she left my home, I was disheartened and unhappy and asked for a re-do. The photo I showed her looked nothing like what she executed. They wanted to charge me again for another trial, for something I felt should have been executed the first time around so I was unwilling to pay and asked for a new artist (of which was already assigned to my wedding per the email) to take the lead. I expressed my concerns on the phone to Carly and she change the lead artist to Paradice and assured me I would hear from her immediately. Never did I hear from her so I initiated communication and was told my timeline for my trial re-do was incorrect in a short and rude manner. After back and forth, we finally arrived at a trial date, and I assumed the trial would take place in my home, much like my first trial did. I expect consistency of a vendor. However, Paradice said I'd need to come to her home (on the other side of town....an HOUR away) for the trial. I felt uncomfortable with this and shared my disappointment with Carly and she simply replied with a copied/pasted verbiage from the contract and essentially made me feel as if my reaction to my experience was completely invalid. Both Paradice and Carly's communication was so unprofessional. To top it off, Paradice ultimately cancelled my trial run the morning of. That was the last disappointment I was willing to take.
After the runaround with the trial runs and the complete lack of professionalism, I opted to cancel my contract with Goddess Glamour one month out from my wedding. I expressed my concerns to Carly via email and she never acknowledged or showed any degree of care to the terrible experience I had and passed me to Brice, their scheduler. Brice was rude and condescending on another topic that was completely misinterpreted on Carly's part, and I never did receive a response from Brice regarding my contract cancellation as Carly suggested.
Losing my deposit money was worth it to not have anyone from this company at my wedding. I did not trust they would actually show up and was so angry that I couldn't imagine having anyone representing Goddess Glamour at my big day. Save yourself the time, sanity and money and use another vendor for your hair/makeup needs. This business feels like scam and operates very poorly and unprofessionally. read more