I have emailed , and definitely, not been happy . This order has not been the First defective product normally , it's just some strings and also I've had a couple of T-shirts with holes in them which I have sewn because if that wasn't that big of an issue because I had gotten them on sale however this order and the sweatshirt was not cheap and I expected better quality than a crease bent up in the God is dope area that will not come out, that was put on poorly , there's nothing I can do to fix that. I can't cut that out and I can't sew that up. I reached out to your customer service with pictures and only got a generic response that you do not give refunds and that items were final sale . I never really realize this until I went on your website and I saw that , but I did also see where you will try to fix it possibly send a replacement or give a 50% off discount code on the next order which none of this was offered to me , only a very WEAK generic response.
This is not acceptable nor is it a good business practice . I do plan on sending all emails and my pictures to the Better Business Bureau . Unfortunately, I cannot call anybody because there's no one to call and the emails were pretty descriptive that I sent clearly showed the defectiveness of the product , yet only a generic response . I understand you're a small business and that possibly the final sale thing is what you need and I totally get that. I've always supported small businesses . I have been supporting you . I've ordered regularly from you not only for me but my daughter and her friends and have sent many people to you because they've asked me where I've gotten the things that I've worn I do not think that will be happening any longer . They have even worn your things throughout the college campuses.
I'm glad I'm not a new customer because the generic response I received would not be good for a new customer however THE FACT , I'm not a new customer , even makes it more unacceptable. I am attaching pictures again my order number , and I am pasting where it clearly says that you could offer something besides a generic response for a final sale item.
"" To specify the concern: original product ordered as well as the actual product you received including the style/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.
****We will provide you with a 50% off discount code for your next purchase if you received a defective product.*** All wrong orders we send out will be corrected. """ I have ordered other things and they have not been bent up like this below? read more