The battery I purchased from General Power, which btw, was an initial favorable experience, failed…read morefive months later, under warranty. And, I was absolutely appalled at the 180-degree turnaround in the owner, Mike's behavior towards me when it came time for my reimbursement.
Per his employee, Shaun I was to receive a credit of my entire invoice. Not only did Mike short me $40 on that invoice, but I had to pay an additional $35. to go elsewhere. Out of pocket total? $75.
Attempting to offer Mike the benefit of the doubt, I drove to General Power, not once, but twice to accommodate Mike. General Power's online presence stated they were open, but doors were locked when I arrived that first time, Friday afternoon. Got photos to prove it, too. Since it is my word against his, all I can say is that I do not lie. My philosophy is: DO THE RIGHT THING.
Since they were closed the first time, I had to venture there again to check on the true story of the battery. And yes, it was a defective battery.
His excuse to not reimburse me fully? ''Life is not always fair''. Irrelevant is what I say to that. I'll remember that one next time I'm running a bit short on cash for my cell phone bill!
It's a moot point. Show. Me. The. Money. MY MONEY.
My primary reason for this review lies in Mike's inability to have open communication. While attempting to discuss the issue, he abruptly hung the phone up on me... raising his voice and even addressed me as "Hey Lady". That was special.
I don't like anybody being taken advantage of, so I called back. After his berating hesitated for a few seconds, I politely asked if I could speak. Mike would not have it and aggressively stated that I was not allowed to talk. Hang-up #2.
I went up and beyond the call of duty to support a LOCAL businessman. His angry tirade was not what I would expect from an experienced owner of a company.
A final note, the 3% bank fee for the partial reimbursement proved to be a difficulty on Mike's part... they told me to come back a THIRD TIME (yes, true story!) or they could mail me a check. I refused. Maybe that's why he's so mad.
Remind me- who is the customer?