This experience was excellent from start to finish - in fact it is a rare example of starting an…read moreexperience online and having it continue into real life. I was able to find the site, easily book an appointment and enter in my insurance info. They took care of everything else and I only had to pay my deductible once the job was complete. And, that worked seamlessly as well as I got a text message with a link to pay right on my phone. Patrick, my service technician, communicated with me all along the way...including when my windshield wasn't available and had to reschedule. (PS - I saw a 1-star review about 'going somewhere else' - well those other places don't have windshields either, there is a supply chain slow down. Which was clearly explained to me as part of the process) My vehicle was left spotless (and germ free). I will definitely recommend moving forward.

Customer service was terrible and service was not done correctly. They over charge and WAY…read moreunderperform. Good luck if you have any issues with your service.... They do not care!

Overall great experience 1st windshield in 25 years for my Truck…read moreOne phone call ..they got me in same day and great price !

Best people and service!!! Great work guys!! Love the receptionist! They tell you everything there…read moregoing which is refreshing!

This shop was amazing!!! I have never experienced such over-the-top customer service. They went…read moreabove and beyond All expectations. We were experiencing moisture on the front passenger floor of a 30+ year old Toyota truck. They double tested all possible causes. Then they searched all possible avenues available to best remedy the problem. They were communicative on every aspect with very fair price options. They are friendly, professional, True to their time and cost estimates. Autoglass Clinic and Mobile Radio have my highest recommendation!

Have had rock chips repaired 4 times and they are still holding. Quick no appt needed service,…read morefriendly and helpful

This review is based on two different car repairs I had done in the past few months. Both cars came…read moreback looking great from their repair, but there were aspects of Fix Auto's customer service that need major improvement. My first car repair went well, until about a week later when we realized that the front license plate was missing. Apparently someone at Fix Auto threw it away instead of putting it back on the car. Tony, the manager, promised to reimburse me for the cost of replacing the license plate. That's all well and good, but it was still an avoidable inconvenience to take the car to the DOL, pay the $75 for new plates (since WA does not replace a single plate), take the receipt back to Fix Auto, and wait 2 weeks to be reimbursed by the company. My second car repair went downhill from there. When I received the estimate, I asked the estimator how long the repair would take. She told me it would be about 4 days, so I carefully planned my schedule to find a week when I could be without my car for that long. When I brought the car in on Monday afternoon (for work to start on Tuesday), I double-checked that the car would be done on Friday. The woman checking me in told me it would take a full week, which meant I wouldn't get my car back until the following Tuesday. I was flustered because all my careful planning was useless, so I told her I would have to return home, rearrange my calendar again to find a full week I could be without my car, and make a new appointment with Fix Auto. I was emotional and shaking, and I wasn't as polite as I would normally be ... but I didn't overstep any boundaries. Tony came out from the back and asked me if they were failing to satisfy me. I said something along the lines of "Yes, sort of, but it's OK because I will bring my car back when I can figure out my schedule." At that point Tony said, "That's if we ALLOW you to come back here." I was shocked at his behavior; instead of de-escalating the situation he deliberately inflamed it. If one of my employees had reacted in that way to an emotional customer, I would have pulled them aside for some individual coaching on how to best approach this type of situation. I ended up leaving my car there although Tony further stated that no one at Fix Auto would ever provide a completion date to their work ahead of time. I've taken cars to various auto repair shops over the years, and never have I visited a place that DIDN'T provide an idea of when the repair would be done. I was worried about some sort of retaliation, so I called the next day to apologize for my emotional behavior, although I fully believe that Tony was equally at fault for our verbal exchange. He never apologized, but instead said to just forget about it. The end result was that my car repair was finished by noon on Wednesday, only a day and a half after I dropped it off. What was the point of all Tony's posturing and getting me upset about nothing? It left a bad taste in my mouth about this business. Perhaps they have so much business that they don't need to care about their customers; at least, it sure seems that way. Interestingly, I called the number Victoria provided in her reply and they said there was no one there by that name.

I moved to the area due to work from sunny California to rainy and snowy Washington. I felt that I…read morewas prepared for the change in environment, however it turns out that my vehicle was not! I recently visited Fix Auto Silverdale and had an exceptional experience from start to finish. The customer service was top-notch, with staff members who were not only knowledgeable but also genuinely friendly and eager to assist. The cleanliness of the shop was remarkable, creating a pleasant and inviting atmosphere. What truly stood out to me was their commitment to honesty and transparency. Unlike many other shops, they don't try to up-sell or up-charge you for unnecessary items or services. This level of integrity is truly commendable and sets them apart from the rest. Overall, my experience at Fix Auto Silverdale was nothing short of fantastic. I highly recommend it to anyone looking for a positive shopping experience with excellent customer service, friendly staff, impeccable cleanliness, and fair pricing. Five stars without a doubt!

I can't say enough good things about James, Andrea, and the entire team at California Tint…read moreSilverdale. I brought my Speed Yellow M3 in for tint, full PPF, and ceramic coating, and the finished product genuinely exceeded my expectations. Speed Yellow already isn't exactly a subtle color, but somehow they made it pop even more. When I picked the car up, it was so clean and glossy you could probably eat dinner off of it. Although after seeing how good their work looks, I'd be scared to even set a napkin on it What stood out to me even more than the quality of the work was the people behind it. You can tell this team genuinely loves cars. They aren't just people showing up to do a job and go home. They notice the little things, take pride in the details, and treat your car like something they would be proud to own themselves. James actually asked us for a little more time with the car because he wanted to make sure everything had enough time to cure properly and that they were completely happy with the finished product before handing it back. I respected that a lot. I would much rather have someone tell me they need another day to do something right than rush a car out the door just to meet a deadline. And honestly, giving them the extra time was pretty painless because they provided us with a loaner car. That alone is such a nice touch and shows they understand that while we want our cars taken care of properly, we also still have places to be. When we picked up the M3, James also made a point of telling us that if we noticed anything we weren't happy with, just bring it back and they would take care of it. There was no defensiveness or "the job is done" attitude. They genuinely wanted us to be happy with the car. As a car enthusiast, that means a lot. Handing someone the keys to a car you care about requires trust, and I never once felt like my M3 was just another car coming through the shop. James and Andrea were incredibly kind throughout the entire process, and there were little gestures along the way that they absolutely did not have to do. Those things might seem small, but they say a lot about someone's character and the kind of business they're running. There are plenty of places that can tint a car, install PPF, or apply ceramic coating. It's much harder to find a shop where you leave feeling like the people genuinely cared about you, your car, and the end result. The M3 came home looking absolutely ridiculous in the best possible way. Thank you James, Andrea, and the entire California Tint Silverdale team. You guys have definitely earned a customer who will be coming back and recommending you to other car people without hesitation.

Best tint shop around, took my classic truck and 2 cars with epic results, there was some bubbling…read moreon my back window an not only did they fix it but they did the sun tint in my windshield for free!!! The people that work there are also super amazing

They were amazing - I would absolutely recommend. The customer service was excellent. Everyone was…read morepersonable and polite, an absolute pleasure to work with. I had some off-the-wall requests and they were taken care of quickly. They understood my needs and constraints and were more than willing to work with me to get exactly what I needed. I will absolutely be coming back here.

Fix Auto Poulsbo does super work and customer service is impeccable. They take the worries and…read moreconcern away that makes your experience less stressful.

Lewis is super helpful and communicative. Showed me all the options and different tints to make…read moresure I made the best choice for my needs. Turned out great. Couldn't be happier. Lifetime warranty as well! Clay did the work, it looks great so far. And a military discount was nice as well! Good price and quick turnaround. Hope to do business in the future!

I've used them twice now. Both times they did great tinting on my vehicles! Quality product & good…read moreservice! Overall quality was good! I priced around and they came in average price of Tacoma, Seattle, and Bremerton area although I will say back on the east coast things are much cheaper.

Fast and efficient service. very responsive. Good pricing. Will use again. Did a great job!read more

From the owner: We are a mobile family-owned and operated company we specialize in glass glazing, windshield…read morereplacements. Basically any of your glass needs residential, commercial and Auto. We also do RV boats semi trucks. We can also provide mirrors and shower doors

Bought a Groupon (worth $100) and when I called to schedule an appointment I got quoted $240 to…read morereplace a windshield worth $150. Not planning to do any business with them.

Windshield has scratches after only two months. See picture. I was initially very happy with the…read morewindshield but it appears to be poorly made because it now has scratches after just two months. While our previous windshield (original one from Honda) had cracks from 10 years of rocks and the like, it did not have scratches like this. When I wrote back to ask about my options, I was told that scratches are not covered in the warranty.

I won't take my vehicles to anyone else !…read more Once again, The Tint Dr did an excellent job for us. My appt was handled quickly. The work preformed exceeded my expectations. My vehicle was returned to me neat & clean. The tint match was absolutely perfect. I highly recommend their service & we will be back when we purchase another vehicle. Thank you Don & crew !!!

The Tint Dr. is my new go to for any tinting. They did my last car and it was a phenomenal job with…read moregreat service even during the summer of Covid in 2020. I recently purchased a new car, which was tinting in the rear and back, and I wanted them to match the tint for the driver and passenger windows. They did a great job, had plenty of options where to tint, including pick up and provide a great value. They will continue to be the company I choose for tinting.