Our visit today was for rock chip repair was awesome. Such friendly staff and welcoming…read moreenvironment. Price was incredible and service was fast. The chip repair was very clean and we are very happy with it. Thank you again for the amazing service today

BLUF: Fast, efficient, reasonably priced (1/3 the cost of that national chain), and they went above…read moreand beyond. I went to Valueglass because the big national chain said they couldn't get the OEM glass because it was out of stock nation wide & that i should go with their brand because it was cheaper. After going through my insurance, valueglass called me within hours and said they could get the (OEM) glass from the dealer in 3 days (the chain waited a week before canceling my appt). i made my appointment , showed up 20 minutes early and they got me inn right away. I had a RFID tag that they were able transfer (unlike the other guys - are you seeing a theme here??). When i signed the bill, it was 1/3 the price from that national chain. Truth be told, this is my second windshield this summer. the other was replaced by that national chain in june. in comparing the two experiences . ValueGlass gets 10 stars. Unfortunately, i'm sure i'll be back, cause they are now my glass guys!!

This review is based on two different car repairs I had done in the past few months. Both cars came…read moreback looking great from their repair, but there were aspects of Fix Auto's customer service that need major improvement. My first car repair went well, until about a week later when we realized that the front license plate was missing. Apparently someone at Fix Auto threw it away instead of putting it back on the car. Tony, the manager, promised to reimburse me for the cost of replacing the license plate. That's all well and good, but it was still an avoidable inconvenience to take the car to the DOL, pay the $75 for new plates (since WA does not replace a single plate), take the receipt back to Fix Auto, and wait 2 weeks to be reimbursed by the company. My second car repair went downhill from there. When I received the estimate, I asked the estimator how long the repair would take. She told me it would be about 4 days, so I carefully planned my schedule to find a week when I could be without my car for that long. When I brought the car in on Monday afternoon (for work to start on Tuesday), I double-checked that the car would be done on Friday. The woman checking me in told me it would take a full week, which meant I wouldn't get my car back until the following Tuesday. I was flustered because all my careful planning was useless, so I told her I would have to return home, rearrange my calendar again to find a full week I could be without my car, and make a new appointment with Fix Auto. I was emotional and shaking, and I wasn't as polite as I would normally be ... but I didn't overstep any boundaries. Tony came out from the back and asked me if they were failing to satisfy me. I said something along the lines of "Yes, sort of, but it's OK because I will bring my car back when I can figure out my schedule." At that point Tony said, "That's if we ALLOW you to come back here." I was shocked at his behavior; instead of de-escalating the situation he deliberately inflamed it. If one of my employees had reacted in that way to an emotional customer, I would have pulled them aside for some individual coaching on how to best approach this type of situation. I ended up leaving my car there although Tony further stated that no one at Fix Auto would ever provide a completion date to their work ahead of time. I've taken cars to various auto repair shops over the years, and never have I visited a place that DIDN'T provide an idea of when the repair would be done. I was worried about some sort of retaliation, so I called the next day to apologize for my emotional behavior, although I fully believe that Tony was equally at fault for our verbal exchange. He never apologized, but instead said to just forget about it. The end result was that my car repair was finished by noon on Wednesday, only a day and a half after I dropped it off. What was the point of all Tony's posturing and getting me upset about nothing? It left a bad taste in my mouth about this business. Perhaps they have so much business that they don't need to care about their customers; at least, it sure seems that way. Interestingly, I called the number Victoria provided in her reply and they said there was no one there by that name.

I moved to the area due to work from sunny California to rainy and snowy Washington. I felt that I…read morewas prepared for the change in environment, however it turns out that my vehicle was not! I recently visited Fix Auto Silverdale and had an exceptional experience from start to finish. The customer service was top-notch, with staff members who were not only knowledgeable but also genuinely friendly and eager to assist. The cleanliness of the shop was remarkable, creating a pleasant and inviting atmosphere. What truly stood out to me was their commitment to honesty and transparency. Unlike many other shops, they don't try to up-sell or up-charge you for unnecessary items or services. This level of integrity is truly commendable and sets them apart from the rest. Overall, my experience at Fix Auto Silverdale was nothing short of fantastic. I highly recommend it to anyone looking for a positive shopping experience with excellent customer service, friendly staff, impeccable cleanliness, and fair pricing. Five stars without a doubt!

Best people and service!!! Great work guys!! Love the receptionist! They tell you everything there…read moregoing which is refreshing!

Have used them 3 times for different vehicles (windshield replaced, tinting and chip repair) and…read morethey are honest, efficient and friendly!

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Had my windshield replaced today on my 2021 Subaru and was recalibrated. Bruce did a great job!…read more Done in a day and worked with insurance.

Roger is AMAZING! He's replaced my windshield on 3 of my vehicles over a number of years. He comes…read moreto your house which is SO convenient. Called one day and came the next day. I hope he is always in business because I will only want his services. Thank you!

Because my claim has finally settled with my bank and car insurance, I am finally writing my…read morereview. My 2024 Audi Q5 needed a simple windshield repair. Alongside these newer cars, I learned the camera also needs to be recalibrated for lane assist & other features to function. All of my car's safety features were working prior to this appointment. Scheduling with Roger was fairly easy. He insisted that he worked on newer German cars all of the time, so I felt comfortable after seeing the positive reviews (side note: most of these reviews are for OLDER cars that do not need the recalibration). He was able to come replace my windshield within the week and then had me make an appointment with another guy (Jeff, whose business is Reign Calibrations) he works alongside to recalibrate the camera. Spoiler alert: he was unable to recalibrate the camera. So I contact Roger asking about next steps. He tells me these cars can be finicky and that he wanted to look at the installation again. I actually called Audi at this point and asked for one of their tech's opinions. They told me the gel pad almost always needs to be replaced. When I told Roger what Audi told me, he told me, and I quote: "Do not listen to Audi, because they just want your money." Don't listen to the people who work on these cars all day? Interesting. After this comment I was losing faith. Over the next couple of days, Roger and Jeff (the guy who does his windshield calibrations) changed the course of action for what they wanted to do about the situation several times. First, they wanted to take off the bracket, reinstall it, then try a recalibration. Then, they wanted to replace the gel pad and try again. Lastly, they wanted to put on a new windshield and try again. At this point I felt as though they were using my $50k car as a guinea pig and I'm very suspicious at this point. I ended up calling another auto glass company in the area and they gave me a lot of great advice. They were very surprised at what I was telling them about the situation (Audi included). Roger ends up coming by to look at the windshield. He sends me a text about 30 min before he wanted to show up. Not sure what he did but he was gone again in 15 min. Jeff then texts me about making an appointment to attempt recalibration on a Friday. I respond by saying my schedule is open. He doesn't reply for a day and then responds by saying he's changing the shop location. When I asked where I'm taking it, he did not reply for another day. Next day, which is Friday (the original day he said he would do the recalibration), he texts me saying we can do it on Monday and has changed the shop from Lynnwood to Everett. Now, I did some research. Many times these guys realize they don't have the proper equipment so they'll rent a bay at a different shop. I was done at this point. I stopped replying and called my credit card company and car insurance company. I got scheduled with the shop Audi recommended and my car was good as new. Roger was extremely unprofessional with the way this was handled. He wasn't honest about knowing how to work with these cars and other things as well. I would never trust these guys with another vehicle. What was supposed to be a one day job was turned into a two week headache. Side note: he told me he wouldn't offer a refund because the windshield was installed properly, but the new shop was shocked at the installation. It was totally botched, of course. His partner in crime somehow turned off features that technicians aren't even supposed to have access to. The car completely locked up all of these features as a way to protect the system I later learned. This was a lesson learned. There were a lot of positive reviews for his Wind-Tech Yelp page, but going to his actual business' page was a different story. It seems like Wind-Tech initially belonged to someone else but now it's Roger's as well. His other page is Windshields To Go. This isn't even something allowed by Yelp. TLDR: do not bring your newer car here if you care about your car's safety features. He'll also botch the installation with gaps in the windshield and an absurd amount of glue.

For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

Quick, reasonably priced & friendly. Would definitely recommend this shop for your windshield…read morerepair or replacement needs.

she even help you call for your insurance company if you don't know how, and the…read more maintenance guy he is expert and work there over ten years

I had my side window replace by them and went back when I needed my windshiled replaced. What more…read moreof a recommendation do you need? They rock!

In a word...Excellent! Had a chip in the windshield. Found…read moreout my insurance would not cover it because it would be more expensive than my deductible. The competition scheduled me, then missed my appt. This family operated biz was recommended to me by my colleagues. They set expectations and exceeded them! I was able to get it done the same day for less than the competitor. No question! No hassle! Hands down, the BEST! Thank you, Eastlake Auto Glass!

Very pleased with the service and work done by this business! Highly recommend them for any…read morewindshield repairs.