Bottom line upfront. Safelite bills the insurance twice the cost of a local competitor. Safelite…read moretold me the OEM glass was out of stock, trying to get me to buy safelite brand glass. i got better service going with a competitor. I had been a long time customer with Safelite Glass, the roads keep them in business. This location are nice workers, but the store is very busy, so it can be a bit of the wait. I ran into frustration because corporate Safelite strongly try to direct you to safelite brand windshield instead the original equipment manufacturer. after waiting a week, Safelite cancelled an appointment last minute claiming the OEM glass was out of stock, but Safelite glass was available. i hadn't thought about it before, but they had used the same excuse 6 months before. I complained to my insurance, and they booked me into a mom & pop shop in bremerton who ordered the glass from the dealer and did a great job in a couple of days for half the cost. Also, safelite damaged my rfid stickers and cost me to replace. the competitor no problem.

Set appointment for rear window on truck. Verified vin and type of window three times. Delivered…read moretruck for appointment. Got a call 15 min later telling me rear window was incorrect. No problem, made another appointment, delivered truck for appointment and got a call 30min later telling me they did not have the window in shop and needed to reschedule. Asked for a supervisor and they were out-of-office on maternity leave was told. They asked to reschedule for a third time and I'm taking my business elsewhere. Service tech didn't seem to care. Frustrating to say the least. Guess I'll drive around with a broken window until I find someone and time to get it fixed.

Our visit today was for rock chip repair was awesome. Such friendly staff and welcoming…read moreenvironment. Price was incredible and service was fast. The chip repair was very clean and we are very happy with it. Thank you again for the amazing service today

Got a rock chip driving down to Tacoma for an urgent doctor visit in the rain. The next day I…read moredecided to call around to see if I could find someone who could fix it for me. These folks were able to get me in the same day I called, last appointment of the day, right after work. It was very conveniently located and they were expeditious. They repaired the chip in a timely manner and the price was more than fair, since they saved me having to file any kind of insurance claim or waiting until it got worse and then having to replace the windscreen. Thanks so much and I would not hesitant to return, should I require their services again.

This review is based on two different car repairs I had done in the past few months. Both cars came…read moreback looking great from their repair, but there were aspects of Fix Auto's customer service that need major improvement. My first car repair went well, until about a week later when we realized that the front license plate was missing. Apparently someone at Fix Auto threw it away instead of putting it back on the car. Tony, the manager, promised to reimburse me for the cost of replacing the license plate. That's all well and good, but it was still an avoidable inconvenience to take the car to the DOL, pay the $75 for new plates (since WA does not replace a single plate), take the receipt back to Fix Auto, and wait 2 weeks to be reimbursed by the company. My second car repair went downhill from there. When I received the estimate, I asked the estimator how long the repair would take. She told me it would be about 4 days, so I carefully planned my schedule to find a week when I could be without my car for that long. When I brought the car in on Monday afternoon (for work to start on Tuesday), I double-checked that the car would be done on Friday. The woman checking me in told me it would take a full week, which meant I wouldn't get my car back until the following Tuesday. I was flustered because all my careful planning was useless, so I told her I would have to return home, rearrange my calendar again to find a full week I could be without my car, and make a new appointment with Fix Auto. I was emotional and shaking, and I wasn't as polite as I would normally be ... but I didn't overstep any boundaries. Tony came out from the back and asked me if they were failing to satisfy me. I said something along the lines of "Yes, sort of, but it's OK because I will bring my car back when I can figure out my schedule." At that point Tony said, "That's if we ALLOW you to come back here." I was shocked at his behavior; instead of de-escalating the situation he deliberately inflamed it. If one of my employees had reacted in that way to an emotional customer, I would have pulled them aside for some individual coaching on how to best approach this type of situation. I ended up leaving my car there although Tony further stated that no one at Fix Auto would ever provide a completion date to their work ahead of time. I've taken cars to various auto repair shops over the years, and never have I visited a place that DIDN'T provide an idea of when the repair would be done. I was worried about some sort of retaliation, so I called the next day to apologize for my emotional behavior, although I fully believe that Tony was equally at fault for our verbal exchange. He never apologized, but instead said to just forget about it. The end result was that my car repair was finished by noon on Wednesday, only a day and a half after I dropped it off. What was the point of all Tony's posturing and getting me upset about nothing? It left a bad taste in my mouth about this business. Perhaps they have so much business that they don't need to care about their customers; at least, it sure seems that way. Interestingly, I called the number Victoria provided in her reply and they said there was no one there by that name.

I moved to the area due to work from sunny California to rainy and snowy Washington. I felt that I…read morewas prepared for the change in environment, however it turns out that my vehicle was not! I recently visited Fix Auto Silverdale and had an exceptional experience from start to finish. The customer service was top-notch, with staff members who were not only knowledgeable but also genuinely friendly and eager to assist. The cleanliness of the shop was remarkable, creating a pleasant and inviting atmosphere. What truly stood out to me was their commitment to honesty and transparency. Unlike many other shops, they don't try to up-sell or up-charge you for unnecessary items or services. This level of integrity is truly commendable and sets them apart from the rest. Overall, my experience at Fix Auto Silverdale was nothing short of fantastic. I highly recommend it to anyone looking for a positive shopping experience with excellent customer service, friendly staff, impeccable cleanliness, and fair pricing. Five stars without a doubt!

Best people and service!!! Great work guys!! Love the receptionist! They tell you everything there…read moregoing which is refreshing!

Have used them 3 times for different vehicles (windshield replaced, tinting and chip repair) and…read morethey are honest, efficient and friendly!

Fantastic, friendly service & great support!…read more I am having them replace the window on my truck canopy for a fair price. None of the big chain shops would consider doing it. I highly recommend this shop to anyone needing automotive or residential glass work done!

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Roger is AMAZING! He's replaced my windshield on 3 of my vehicles over a number of years. He comes…read moreto your house which is SO convenient. Called one day and came the next day. I hope he is always in business because I will only want his services. Thank you!

Fast, inexpensive, and professional. Did I mention fast? The…read morejob was completed about 24 hours after I reached out to them on Yelp.

For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

During a really cr*ppy situation of my car being vandalized (quarter panels being shattered), this…read moreplace kept me at ease and stress free. Not to be dramatic but I've never had such amazing customer service where they provided the service needed and more. Offered water upon walking in, took me in first thing in the morning despite the flooding happening, cleaned up the shattered glass all over in the inside of my car, provided personal recommendations to other businesses for other services, and the owner himself helped seal off the edges of the windows out in the rain. Thank you so much for taking me in on such short notice and going above and beyond to help me with my situation. Hoping this never happens again but if I ever need any other sort of glass services for my 2 vehicles, I'll definitely be making the drive up from Renton. These guys are worth it. Happy holidays!

Very helpful staff and timely service! Good communication throughout. Would definitely return as a…read morecustomer.

Great service and support. Ms. Annie was friendly and professional. NOT the cheapest but, pricing…read morewas very competitive and being a small local business close to home was a plus. Her advice and help navigating the insurance company journey. Did I mention FAST? They were very fast in effecting the repair and recalibration of my sensor package of my newer SUV in less than 3hrs. Check out Golden Auto Glass Repair, your small local business. Vs. the "big-chain" autoglass companies.

I had a small rock ding my windshield, and I knew I needed to get it repaired before a bigger crack…read morewill appear. I tried to call this place a few times and left a voicemail, but ultimately I got scheduled over email to come in the next day. They seem to be more responsive over email, so that's something to keep in mind. The work took less than an hour, and I couldn't even tell where the ding was, so they did an excellent job! There is a small waiting area with free coffee, and also a clean bathroom. The price was reasonable though my insurance was able to cover it. I'm very happy with the work, and will definitely come back here for future windshield repairs.

Nicest staff members and work was done timely and professionally…read more They provided high quality of services just as they have been rated by others.

Have had rock chips repaired 4 times and they are still holding. Quick no appt needed service,…read morefriendly and helpful

My Nissan Murano developed a serious water leak due to plugged drain lines in the sunroof. The team…read moreat the Autoglass Clinic expertly removed the entire sunroof to access and clean out the drain lines. They were professional, courteous, and excellent communicators providing updates throughout the process. I would highly encourage anyone to contact them for services.