This company is also known as gohardwood.com
Horrible customer service! I placed an order for a sample of a floor that I wanted to install on July 12th. It's been almost 2 weeks (July 24th), and I never received any order update, no tracking, nothing. My credit card was charged, but I never received a sample. Now we are about to move into a new home where I wanted to use these floors, so I went ahead an placed an order for the flooring from their website without seeing the sample first (since they charged me and never sent it). However, now their website showed that there wasn't enough square footage (170 sqft) to do the entirety of the work I needed. So, I placed an order for only the amount I would need for one of the rooms (118sqft) on July 17th hoping to have the floors installed very soon. No notification or shipment, no communication whatsoever, so I reached out myself a week later (July 24th), and I received a response saying: "Unfortunately we will not be able to process your order because we have a minimum order of 200 SF. If you would like to order that amount we would then be able to complete the order for you. The credit card provided has not been charged and we will cancel this order."
First order: charged and never received anything. That should have been my first red flag, but I took a chance.
Second order: No communication at all for a week. Required me to contact them, and then I was informed the order was canceled due to minimum square footage requirement when the company never even had enough to fulfill the minimum!
I Think this company is HORRIBLE in communicating, took my money for an order they never shipped, and then they cancel orders without communicating to their customers. BEWARE! read more