Our furnace broke down and Mackay was able to send a technician almost immediately. He gave us…read moreseveral options for repair, but we ultimately decided that it would be more cost-effective to purchase a new furnace. Given the fact that we had no heat, they made all attempts to accommodate us by sending the salesman within 24 hours. The salesman spent a lot of time with us, ensuring that we had all the information we needed to make our decision, and the new furnace was installed the next business day. From the beginning to the completion of our association with this company, we found them courteous, professional, polite, and anxious to ensure that we were happy with their work. They left the site clean, and even came back when they realized they had missed one small aspect of the job. They all wore masks and we felt very safe with them in our home. We would highly recommend Mackay Heating and Cooling.

Today I had the good fortune to have a Mackay technician diagnose and repair our pool heat pump…read more Dan Swords was able to diagnose a faulty voltage boost capacitor within minutes. I was so happy because I feared that many other complicated problems that would suggest I had buy a brand new heat pump. Dan also did a thorough cleaning of the filter, coil fins. The freon level was also checked, no leaks. Dan cleared any other issues that may have caused the heater to default, only having to replace the voltage boost capacitor. I am so happy to have had this level of professionalism! Thank you Dan Swords, you rock! Tom Bonic

We needed to have our furnace and water heated bonded because the work wasn't done during…read moreinstallation. Darryn responded quickly to my request for a quote, was available to come the following day, and did the work quickly. Couldn't ask for more!

All Heat - was great. Howard came to our house as promised and fixed our AC unit. The price was…read moregood and we going to keep calling Howard for all our HVAC needs. Thanks again !

Two weeks ago we had a Mr. Furnace rep in to check our hot water tank. His name was Robin, and…read morevery mannerly and knowledgeable tech. Hi pointed out that the controls were finished and too expensive on this tank as it was 13 years old and it there is no knowing how long the tank would last at this point. He felt worse that I that it was time for a new one. He gave us a quote and we then got another quote and it was $700 more. We called Mr.Furnace back and asked them to take on the job. At the same time I let their office know that we wanted Robin to get credit for the sale as we found him honest and caring. Such a pleasant person. David B.

Unfinished Installation, No Follow-Up - Extremely Disappointed…read more We purchased and installed an air conditioner from Mr. Furnace, and unfortunately, the experience has been deeply disappointing. When we first spoke with the salesperson, we were told that someone named "Insto" would return within a week to complete the remaining work. However, as of today--more than a month later--nothing has been finished. The job site was left incomplete, as you can see in the attached photo, and no one has followed up or contacted us to schedule a proper finish. We've been left completely in the dark and feel abandoned. We trusted this company based on their reputation, but this level of service is unacceptable. We sincerely hope Mr. Furnace sees this and takes action--not just for us, but to ensure other customers don't go through the same frustrating experience.

very disappointed with experience with John. received a written quote for $800-$900 to install my…read moretankless water heater. at the end of installation I was given a bill for over $2100 without any prior warning of a dramatic price increase. included in final price was a $220 charge for fuel and pickup charges of the parts. I've tried for 2 months to get costing details of the parts and when it finally was received it looks like i paid 13% hst on all the parts twice. Not good.

From the owner: We offer Residential and Commercial HVAC Services and JKJ Heating And Air Conditioning was founded…read moreon the belief that customers always come first. Since day one, our HVAC service providers have built long-lasting and mutually-rewarding relationships with our customers. We know the frustration and fear that builds up when your systems stop working, and our goal as your partner is to be the company you can trust to treat you honestly and fairly.

Our furnace quit on one of the coldest evenings of the year! We called Service Experts and the call…read morewas answered by a human and not a machine. John. B a Service Experts team member called promptly and within the hour of calling John had our furnace back working again. He was prompt, professional and payed attention to our dog! Thanks John for great service!

Service Experts?? Never again!…read more Called in for service as the water pipe feeding the humidifier pad of my furnace was running non stop. A very friendly and helpful technician was dispatched within an hour of my call. He quickly diagnosed that the solenoid valve needed replacing. Price for the part was $260 dollars but it was not in stock and I would have to wait 3 days to get it. I was quite taken back by the price of the replacement part and decided to wait and see if I could locate one myself at a lower price. Technician made an adjustment to the saddle valve an left after charging me $ 239 dollars for the call. Still nothing was resolved. A few days later, frustrated and unable to source a new solenoid valve, I decided to reinstall the "defective" one. To my amazement, it took care of the problem! This was indeed a very expensive lesson! I was quoted a outrageous price for a part that was not needed and was overcharged for a very basic adjustment. Lesson learned: "Service Experts":never again!!!

If you are looking for an HVAC contractor with technical expertise, superior customer service…read moreskills, and fair and honest pricing, look no further, Boyko' s will supply it all. I recently asked them to install a new high efficiency furnace in my home. The project presented some unusual challenges in terms of venting and ducting issues. They came up with some great recommendations, and took on the challenges. Bottom line, I was totally impressed with this company. In a world where good tradesmen are often difficult to find, the team at Boykos are truly 5 star pros .

From the owner: Furnace and Air conditioner service and new installations…read moreHot water tanks Indoor Air Quality Gas Line additions for pools,stoves, Barbeques

Great service. Professional, experienced, and at a fair price ! I would recommend to both family…read moreand friends. First thing: an actual person picked up the phone when I called. On a Saturday ! Unheard of. Even picked up the phone on Sunday ! Did not have to play phone tag. Second: their advice was bang on. My old a/c was 26 years old already. Third: the a/c unit they suggested is amazingly good. Fourth: the new a/c unit was delivered on time and installed and working within a two hour time frame. They even replaced the base upon which the old a/c was sitting on. Would I be back to them ? In a heartbeat ! Thank you

From the owner: 99% of the time your call is answered by a person not a machine…read more Most of the time your dealing with the owner or a family member. Quick response on service calls , Neat and Tidy installations . A family run business Specialising in Boilers/ Hydronic heating Forced air Furnaces , Air Conditioners,central and ductless Diagnosing and repairing equipment of all brands and types

Service Fire Place: Called this company for resolving Fireplace issue. The guys came and mentioned…read morethat they need some parts which they can't source so I should call the Fireplace company. Later after many months I get a invoice of $161.59 for the service. I just do not understand why should I pay $161.59 for a service that they couldn't resolve the issue. I could pay them for coming and inspecting but $161.59 for just inspecting is crazy ridiculous fee. The owner is very rude, unreasonable and unfair. Just stay way from this company. You will be robbed of your hard earned money for no service. After reading other reviews I realized others had similar experiencing. They must have purchased few good reviews they have. Don't believe those good reviews.

From the owner: J & S is a factory authorized Carrier dealer serving Niagara since 1956. Our technicians have the…read moreexpertise to service all makes and models of furnaces and air conditioning 24 hours, 7 days a week. You can expect an expert and honest diagnosis of your home or business to assess your needs. If you are looking to buy a furnace, central air conditioning, ductless air conditioning, a heat pump, thermostat or any accessory for your furnace or air conditioner, we will provide you with options to best suit your needs. We have options for all budgets. You can now pay for your new furnace, air conditioner, or water heater on your gas bill!