I have been a frequent customer, Go Dog Go has been our favored neighborhood espresso stand for several years. Most of the servers are great and friendly, even remember our order!
However, this afternoon (Sep 23 @ 3:10pm) we stopped by to get our usual. The young gal maybe 19 or 20, who seems to be new (this my 2nd experience with her), asked for our order - an Italian soda and a breve - and began preparing it when I noticed there was a customer ready to pay in the window opposite, looking at her drink sitting on the window shelf out of her reach. Because of my first experience with this same employee - repetitively forgetful; not great at multitasking; left my completed iced drink on the counter in the hot sun, whip cream withering away while she made the 2nd drink (but I tipped her anyway because hey, we've all been new), and because I am trained in customer service and that's just not something you do, I said "just go ahead and take care of her first". She did, then asked again what flavor for my drink. "Which drink?" Then when she pulled out the 2% milk I reminded her that it was breve. Then she put a flat lid on and I reminded her: "whipped cream please". She became argumentative, "you didn't say you want whip cream". "Maybe not but I always do." At some point I mumbled to myself "here we go again", which she may have heard but that's no excuse for what followed. She had set the Italian soda w/whip on the window shelf out of my reach. It began overflowing as it sometimes does - chemical reaction. I asked her to hand it to me, she ignored me. I asked again as she put napkins around the spill and began railing into me - turning the tables, justifying her behaviors, seemingly contemplating whether, at this stage, she could refuse service. As my frustration grew and blood pressure rose, I paid her and asked again for her to hand it to me. She left it there, still overflowing, and took her time to go get my change. "Hand me my drink!" She handed my change. "Hand me my drink!" After a few beats she held it out. When I reached for it she pulled it back then finally handed it to me. Does she think just because: "We reserve the right to refuse service to anyone" it gives her the right to taunt people like this?! We just wanted some nice drinks (fail x 2), that's all, not problems. Her "customer service" was non-existent, attitude and extremely rude treatment appalling! This rating is especially for her, for ruining my day and to alert the owner.
America, in general, once had an international reputation for outstanding customer service. And yet, this is what it has way too often devolved into - employees who have zero concept that happy customers = their paycheck: no customers, no job. read more