I made a appt with this pep boys to get a new car battery. In what was actually not their fault,…read morethey were very behind and I had to wait close to two hours. i did feel that potentially they were priced a lot higher than necessary when I paid However, neither of these things were truly the issue. The next day after I got my battery replaced my car started making a grinding noise when I started it and when idling. My car is still under warranty so I didn't want to take it anywhere but the service at the dealership so I wouldn't have to pay. as it turns out, pep boys didn't put my battery in correctly and messed up part of the air filter causing it to "grind" against the fans. This luckily DIDNT do damage to the fans but easily could I have! I am very disappointed with the situation! will not be returning

I'd give a Zero. I had long day after being stranded in a parking lot for most of the day. Towed to…read morethe nearest facility with a tire. Which took most of the day. This was the shop I was referred to. Stay AWAY. I can only recap my experience. I gave them my car. I locked the door. They were only supposed to put new tires on. They were closing. So I had to leave it over night. I picked it up the next day. Thought all was in order. I did notice they left my car unlocked when I approached. Just thought they rushed with the clean up. Things were spilled on the pavement from the inside. Which come to find out I had items stolen from it. After speaking with the manager, I find out leave your car unlocked over night without adequate cameras. They don't care much for details for protecting your property, doubt their work is much different.

Really patient and kind! Very helpful explaining an issue…read morewith my car to me. It's hard to find people who are honest with you in an auto shop. Great place in BHM!

Wonderful service On time…read morePolite Careful Honest There when we needed them. I will use them again. Thank you so much for helping us.

I've always had great experiences at Express Oil Changes. I'll begin with a caveat: if my car needs…read moreanything more than an oil change, I call my father for advice. So with my simple requests, they always nail it. I generally feel like they're never trying to take advantage of my lack of car knowledge here. This is a different location than what I normally go to and Petey was super nice. He asked me if I wanted synthetic (more expensive) or semi synthetic (less expensive) --I might have those mixed up-- and I asked him if he thought it made a difference. He said they're the same weight (whatever that means) and no. So, I did the cheaper version. These places are usually super quick and I never have to get out of my car. No complaints. I love it when they show me the oil stick. I go: "ok! :-)"

I brought my 1997 Jeep here, and what a nightmare. First, they quoted $1,000, then jumped to…read more$1,800, and finally settled at $1,200--more than their original quote. Manager Mike assured me a quick turnaround, but the Jeep sat untouched for two weeks. Julian, the mechanic, never followed up as promised. Milton at the front desk was equally unhelpful. In the end, they just told me to pick it up--no work done. Everyone should be warned about this place's awful service and lack of professionalism from top to bottom.

Frank and Rose are great and always friendly and knowledgeable…read more Like most folks I have had good and bad experiences at Firestone, but it is convenient due to the many locations when traveling.

Was 4 hours from home and blew my tire. they were empathetic with my situation; was quick and…read morereplaced my Tire and had me out in no time. Awesome customer care team. Thank you so much.

Very prompt!! I had to come in for a battery replacement after my car needed to be jumpstarted, and…read morethey were so very very kind and immediately replaced the battery (the whole appointment was less than 30 minutes). Pricing for the battery change was very reasonable. I overheard them discussing auto parts and car mechanics with another client, and they seemed very knowledgeable and willing to give advice - clearly have lots of experience. Definitely returning in the future!

Amazing place. The mechanics were not able to help me and were serious about letting me know my…read moreoptions. I would go back in a heartbeat.

nicest place! clean and friendly! great price with great service! I highly recommend!read more

My car isn't fresh off the assembly line, so she doesn't have all the latest bells and whistles…read morethat newer models boast. That said, the service managers are always pleasant and happy to walk me through what work is needed. The services are consistently handled thoroughly and professionally, which gives me real peace of mind.

I've been coming to the Irondale, AL Mavis Tires & Brakes for 15+ years. They are always…read moreprofessional, knowledgeable, & thorough. I had to take my car in on 7/9/2026, and Michael & Bryant both, were so helpful, and patient when answering my questions. They get things done, and done right! Thank you Guys!

I had a nail in my tire. Porsche could not fix it per their policy. I went to Mavis and they fixed…read moreit. Super nice, quick and reasonable. I would recommend them for their great service. 5 stars