Use caution - their support and operations are run from Pakistan, and their service is anything but dependable. I reserved a round-trip between JFK and CT, paid in advance, and gave them full flight details. Not a single update was provided. On pickup day, I called them. They said, "Our drivers are tracking your flight, you'll be picked up on time." That was not true. It's essentially a scam. They never show up when they're supposed to. They make customers wait 60-90 minutes and then falsely claim the driver was there and left. Your scheduled pickup time means absolutely nothing to them. They batch rides, so if another pickup is two hours out, you'll wait that long. If it's sooner, great - but it's all luck. Horrible service, no professionalism whatsoever. read more

Go Airport Shuttle - Their scam website - Airport Shuttles Near Me - Orange, Connecticut

I booked and prepaid a 2:00 AM shared shuttle from New Haven to JFK through GO Airport Shuttle's official system. The reservation was confirmed and charged in full days in advance. Less than 48 hours before pickup, I was contacted and informed that due to an internal system error, they could not honor the confirmed service unless I paid over $200 extra for a private sedan. The only alternative offered was cancellation and refund. This last-minute ultimatum left me without reasonable options at 2 AM, forcing me to book an Uber urgently to avoid missing my flight. The company admitted the error was theirs but refused to provide an equivalent service at the agreed price or take responsibility for the consequences. Very stressful experience and poor handling of a confirmed booking. I would not rely on this service for time-critical travel. read more

I don't usually write negative reviews, but this incident truly upset me, and I feel others should be aware of what can happen when using GO Shuttle. I booked a reservation for my father-in-law to be picked up from LGA on 12/2/25. Everything was arranged well in advance, before he even left his home state. However, upon landing, he received a text stating that the driver had "accidentally" gone to JFK instead--and would not be picking him up at LGA. This left him stranded at the airport at 8:00 PM, with no alternative offered. My father-in-law is a senior who struggles with using a smartphone, and after trying unsuccessfully to resolve the issue himself, he contacted me. When I called GO Shuttle, the dispatcher informed me there had been a "miscommunication," the driver had already gone home for the night, and all they could do was issue a refund. I explained that they were leaving a senior citizen alone at the airport, but despite acknowledging the mistake was theirs, they simply repeated that there was nothing they could do. This left me, from across the country, scrambling to find a safe way for him to get home. I eventually arranged an Uber to 125th in Harlem and talked him through purchasing a train ticket for the final leg of his trip. This was an enormous amount of stress for both of us--especially considering that we paid ahead of time specifically to avoid this kind of situation. It's incredibly frustrating to pay for a service and essentially be told, "Oops, sorry--figure it out yourself." Needless to say, we will not be using GO Shuttle again. If I could have selected 0 Stars I would have! read more

DO NOT USE THIS COMPANY -- THEY WILL LEAVE YOU STRANDED! GoLink and GoWithUs Transportation are completely unreliable. Despite booking months in advance, receiving multiple email/text confirmations, and speaking directly with representatives who assured me everything was confirmed, they canceled just 12 hours before pickup -- leaving my entire family and our luggage stranded. This is unacceptable. Do not trust your travel plans or your family's safety with these companies. They will screw you over without warning. Avoid at all costs. read more

Booked a round trip shuttle, our arrival shuttle was fine with no issues, our return shuttle never showed up, no phone call no nothing just us standing there in the lobby Eventually a second shuttle showed up we tried to get onto but he said "I won't get you to the airport on time" so we took an uber Then I called to get a refund, original shuttle said we have to go through go to get our money It took 7 phone calls over the course of four weeks to even start the process to get my money back despite being told "we're processing you're refund you should have it within 1-5 days" My seventh phone call was then they finally asked for proof that no one showed up and my refund got processed within 3 days after that I think they deliberately just ignore you until you prove you won't go away read more

On the way to the airport, the driver took a detour to stop at his house to drop off grocery for his wife. He was nice and quite chatty, but apparently not professional. The problem is the pick up from airport. We had to wait for 1hour and 20 minutes for the shuttle to appear, while I was promised that the waiting time is between 15 m to 30 minutes, but no more than 45 minutes. I decided to call uber instead, but Go shuttle refused to refund my money if I canceled the ride... read more

Book a shuttle days in advance and paid. The day before my trip I get an email with no explanation stating reservations is canceled. I had to call and ask why they canceled. They said we don't go to that location. Why was I able to book it? Why wait to the last minute? I have not received a refund either. read more

I would use this shuttle again, but only because of the return trip. The driver on my way there threatened me over the phone when I wasn't at my door 10 minutes BEFORE the scheduled pickup (even though the email confirm suggested that the pickup would be up to 15 minutes AFTER the scheduled time) and was rude to other passengers also. The ride back bumped up my score as the driver was friendly and courteous to all and mindful of all in the van. read more

made reservation for 1:05 PU, they said day of they cannot guarantee I'd be there on time as it can take anywhere from 1-3 hours. explained eta on booking said 2pm and they said it could be 2:30-3:30 arrival. decided to risk it and take it and van didnt show. had to get a cab last minute at 1:10 and they refuse to refund since the driver showed up at 1:15. I was already going to be late and didn't think I could continue waiting past 1:10. no where did it say the driver has the right to be late especially when I'm booking for a certain time. also the driver never contacted me to say they are late or arrived.. I understand things happen but frustrated they will not refund me when I was already going to arrive late according to the agent and the driver being late just added me to that. would not recommend. read more

After searching for a ride to NYC airports I was referred to Go Airport Shuttle. The reservations were seamless. The pick-up was good. Funny I had to handle my bags myself but no big deal. My driver already had someone in the van and picked up 3 others along the way to the airport. I waa the 1at drop off and I arrived at the airport 90 minutes to the dot after pick up. Prompt careful service to the airport and i would highly recommend Go Shuttle Airport transportation service. Today what other services are charging this company is great and very cost effective. I haven't read any other reviews but I can tell you once again I HIGHLY RECOMMEND this service. read more

I waited 1 1/2 hours for a pick up at JFK after a 7 hour flight then had to wait while we went to another terminal for 2 more passengers and drove to LaGuardia in peak hour traffic for yet another passenger. what should have been a bit over an hour trip to my drop off point was 4 hours after a 7 hour flight. Not good enough. read more

I have used this shuttle company twice I've had great customer service, I had to call to cancel a pick up within 2 hours of the pickup time I was refunded the full amount. That's the reason a great company deserves great reviews The 75.00 fee is unbeatable The Uber charge was 130.00 for the same pick up and destination. read more

The cars were comfortable but the driver seemed inexperienced. For kids going from Fairfield University to the NYC airports it is a lifesaver. read more

Lenny Overall this service is unprofessional and unacceptable. I waited 1.5 hours for puck up, then another 1 hour in the shuttle while it they picked up another passenger at a different airport. Highly suggest finding another vendor. GoAirport was extremely frustrating and not transparent about the timeline. read more

Why don't I learn to read reviews prior?? The 1-star average is not a fluke when you have over 100! Picked up from JFK and asked to stop for a bottle of water for the almost 2 hr drive if there was a place on the way. (I knew there were lots of places) The driver said he didn't think there was! I was solo and paid $250 for a "Luxury SUV". The Suburban reminded me of the one my family had in the '80's. Old, rundown and cheap. Not worth the cost!! Used another company on return and had a much better experience. Nice ride and he stopped 2x. He got a nice extra tip. read more

If you're going to be in Stamford for a week and don't want to carry your bags on the AirTrain, subway and train to your hotel (not to mention walking or cabbing it from the train station), take a shuttle! I paid $60 for a door to door shuttle from JFK to my hotel in Connecticut. The price is based on where they're dropping you off. It was well worth it because it only takes about an hour (or less) with no traffic. You'll want to book your shuttle from the airport to your hotel online or over the phone. They will ask you for your arrival time and flight number. Once you get your confirmation number, print it out because it has instructions on what to do once you land at the airport. Once you collect your bags, head over to the ground transportation desk and use the courtesy phone to dial 27. It will connect you to an operator who will ask you for your name and will give you an estimate on when the driver will arrive. They told me 20-25 minutes but the driver took longer to get here, more like 40 minutes. I suspect she was picking up other people or waiting for another passenger to arrive. On my way back I also decided to take the shuttle to the airport from the hotel. The system will give you a time slot for the pickup and you have the option to choose an earlier or later pickup. The driver was 5 minutes early which was great for me. I arrived at the airport with plenty of time to spare and the driver didn't make any cell phone calls or text messages. He helped me with my bags so I gave him a nice tip for getting me there early. read more

Go Airport Shuttle - Airport Shuttles Near Me - Orange, Connecticut

My confirmation email states that my ride would be here about 15 min after my arrival. Ive been waiting an hour and a half. Customer service said it was my fault because I booked on short notice. I booked this 6-7 days ago. Nightmare. Don't use them!! read more

He was on time and got us to the airport in plenty of time His driving was safe and did not speak too much during the drive

After reading several reviews here, I was quite concerned that my 2:40 AM pick-up would be timely. (It looks like NYC has the most problems.) As for my experience in Las Vegas, everything went smoothly. The driver texted 10 minutes before pick-up and was there outside the Four Queens early. Some minor hassle - in that I did not know I was supposed to print out a voucher-- was cleared up by the cordial driver who helped me get the information from my i-pad email. Glad I had that available. All-in-all, a smoother experience then expected. I would certainly use this service again. read more

They took my money and did not pick me up, when I called the # mid day they said they were closed...Grrrr...a cab was only $7 more and was right there. I e-mailed them and shocker - have heard nothing back. read more

Boy oh boy, some of these reviews are very concerning. I read them after I reserved and paid for a shared ride from Connecticut to LGA airport. But, I gotta tell you I had a completely positive experience with Go Airport Shuttle. First, I was the first of four riders going to the airport. The driver was at my door three minutes early. The vehicle was a black Chevrolet Suburban. He loaded my bag into the back. The vehicle was very clean and was devoid of any weird odors. We picked up two more riders and I noticed he called the last rider to provide an updated eta due to traffic along I-95. We arrive at the airport without any problems or issues. Upon my return, flying into LGA, I received a text message and email with shuttle instructions. Like, when and where to call Go Airport Shuttle when you're ready to be picked up. But, after I retrieved my luggage, the driver from Go Airport Shuttle called and let me know where the pick up in the terminal was located. He also let know how far away he was. I think I waited appropriately 15 mins, tops, before he pulled up. He confirmed my name, grabbed my bags, and I quickly jumped into the Ford Transit Van (like a Sprinter Van). The driver told me that there's one more rider. Just as he said that, the second rider walked out and we were off into NY/CT commuter traffic. This driver drove me and the other rider back to Connecticut safe and sound. This vehicle was also clean and there were no problems. No crazy or reckless driving. Just like my first driver, this one wasn't talkative, which I prefer. It was all good. This was my first time using Go Airport Shuttle here in Connecticut and I would definitely use them again. Think about, airport parking prices in NY are ridiculous (both on-site and off-site). This company will pick you up and drop you off at your house for cheaper. So that's it folks. Enjoy yourself and safe travels. Hopefully you have a positive experience with this company as I did. read more

Exceptional service to and from JFK. Harold was our driver from our home to JFK, and Charles picked up at JFK and brought us home. Both times, the cars (luxury SUVs) were immaculately clean, nicely ventilated, and the drivers were conscientious about mask-wearing. They were the perfect balance of courteous without over-talkative and let us have our own conversation when needed. Both ways, the drivers arrived early, were very communicative via text (as was GO Shuttle HQ), and got us where we needed to be very promptly. Navigating through Connecticut and around JFK, both at peak hours, is not easy, and they did a great job getting us to and from safely and quickly. I could not be more pleased with this service and will definitely use GO Shuttle again! read more

Affordable shuttle, was on time. Though I wish the driver opens the window... Pickup from JFK is smooth. From hotel to JFK could be improved because the driver never texted me until he was ~5 min before arrival time. Reading other reviews I almost thought I would be forgotten. But yeah, overall good experience for the price. read more

awful! 1 hour wait to be picked up at JFK, then a ride in a van that seemingly lacked shock absorbers. A truly bone jarring experience. aside from comfort, shocks are very important for safety, since the handling becomes nasty and unpredictable. read more

Made a reservation for pick up at JFK. Waited more than 2 hours and driver never arrived. Call center was useless saying that driver would be there in 20 min the multiple times I called. This company is beyond ridiculous. Please never use them. You won't regret paying $20 more for an Uber read more

We used gowithus.com to book airport/hotel transfers in Las Vegas for a group of 8. They took our reservation and then sent it to a company that actually owns and operates the vehicles. They charged us $80 to do that. WHAT A RIP-OFF!! If you want to save money, SKIP gowithus.com and book direct. read more

If I could give zero stars I would. DO NOT use them. Completely incompetent. You are left on hold for extended periods of time and then talk to multiple people who still don't make the correct updates and you don't get picked up. DONT USE!!!!!!!! read more

If there is a zero star.. The worst shuttle service ever. If you choose them, be prepared to wait for an hour at the airport. I travel a lot (most JFK) and no matter how soon I call them (one minute after I land or use the courtesy phone). It's ALWAYS late. Do not believe what custom tells you because your shuttle will not pick you within 30 minutes. Never happened to me. read more

Although GO confirmed my pickup the day before the flight (providing a false sense of security) no one ever came to pick me up. I was stranded at 8:45 PM & all the representative on the phone said was I'm sorry you can contact GO for a refund; HORRIBLE! My reservation said a shuttle mini-van would pick me up but the Airport security informed me no shuttles are allowed at the airport any longer only private rides (I guess due to COVID19) - So GO is advertising and being paid for shuttle service that they fully know they cannot provide. ZERO for this company - What a terrible way to end a vacation being stood up at night in the airport. GO should be ashamed of themselves. read more

As a former highly satisfied customer of both Go Airport Shuttle CT's private car and shared shuttle services, my recent attempts to book a private car have been nothing but headaches and frustration topped off with attitudes from miserable customer service representatives. If one is so unhappy with their job, they should find something else to do for meager pay. For those that haven't tried Uber, give it a shot. Their "black car" service is every bit as good and more professional in the fact that you always know where your ride is and there's no need to deal with unpleasant customer service representatives. Also, the last time I successfully booked and used Go Airport Shuttle CT, they never credited me the AA frequent flier miles either. The massively negative trend of reviews of this once excellent establishment should be evidence enough to take your business elsewhere. read more

One of the worst transportation services around. Too long to describe my awful experience but it involved a stuck van, the paying customers helping the poor driver getting out of the situation (corporate base did not know how to help driver properly in an emergency) and getting home 5-plus hours later. The whole way this business is set up is piss poor. Trust me. Book at your own risk. read more

My flight took three hours and the shuttle took four. Do NOT take this service if there are other options. The reservation center said my estimated arrival time from Laguardia to New Haven was 11pm - we were still circling the airport at 11pm. Didn't get home until after 1am. Truly terrible experience. read more

customers Advice: 866) 284-3247 "option 2" dispatch call when off plane if no luggage Important/ wait inside at welcome center One is Intl (West) One is Domestic (East) Tell dispatch which one It's taken me a few times to get this down. Hopefully next time will be smoother. There are things they can improve on such as having the address and direction in their phones when they pickup at the airport and giving clearer instructions on the confirmation email. They are average *** read more

I had a reservation for drop off at LAX. Their confirmation link had the incorrect pickup location. When I asked customer service to confirm the correct location, 7 minutes before the shuttle was due to arrive, they told me that the driver is not answering and they don't have a backup driver available. They told me to find other means of transportation to LAX. The total cost there and back would have been a little over $100, but now, due to not being able to use their service, I had to park last-minute at LAX and will have to pay hundreds of dollars in parking costs. I have submitted for a full refund but have not heard back yet. If I didn't have other means of transportation I would have been stranded and missed my flight to Australia where I was to spend Christmas with my family. I do not recommend their service. read more

We traveled to John Wayne Airport(SNA) on vacation. We had looked a day or two in advance about getting a shuttle or limo or taxi to the Disney hotel and they were all booked up or very expensive. For 6 passengers, we were looking at close to $200 for a private shuttle or limo service. Even the shred shuttle vans were close to $100 and they make a million stops. So we looked around and found this service, Go Airport Shuttles. We secured a "private van" for 7 passengers seating. We had 6 of us and 5 suitcases. When we landed, we got a text from our driver Melad who said he saw our flight was arriving early and was at the airport 40min ahead of our scheduled appointment. That was absolutely awesome. Then, he arrived in a gorgeous 2019 Yukon XL Denali. He was extremely professional and greeted us wearing dress attire. Basically, we felt like VIP's from Start to finish. It was not just a great experience and saved us a ton of time and stress, but it was really economical compared to the other services available. We could not ask for more. Thank you. Highly recommended based on our experience. read more

I just had to politely cancel a pickup due to the fact that although advertised they don't pickup 24/7. They wouldn't pick me up from the airport at 11:45 pm although I scheduled weeks in advance. I won't be using them again. read more

I booked GO Shuttle as a round trip to and from JFK. Our trip to the airport in the afternoon was fine - if only rating that experience it would be 3 or 4 stars. The driver was rather surly and showed no appreciation of customers. Not even a thank you for a tip at the end. However, the return pick up scheduled for 6:30 in the morning was a royal pain. First, communication with a heavily accented service representative was tough. What was eventually clear was that the shuttle would be there in 25 minutes (NOT). I called back after 35 minutes and was told it would be 10 or 15 minutes (NOT). I called back in another 20 minutes and I was told there was a lot of traffic (DUH, NYC ON A WEEKDAY). 10 minutes later the same surly driver as the first part of the trip showed up and refused to answer a simple question about us being on his list until he did a bunch of paper work. He was there 12 minutes before we pulled out. Another detail - I found the seating in the back bench seat of the van very very tight for leg-room. After a 6 hour flight another 90 minutes in the van was a physical challenge. The front bench seat was fine, the back was a problem. For us this was a test run - I will be booking a large party to and from the airport for another trip this summer. GO Shuttle is no longer in consideration. I recommend you look elsewhere, especially for early morning returns, it was too much for them to handle. read more

DO NOT USE GO AIRPORT SHUTTLE!! Flew into Ontario Intl. Airport in California on Saturday, 1/18/2020 at about 9:30pm. I had paid for a pick up for 9:45pm and after waiting 20+ minutes, I finally called and asked if I was in the wrong waiting area. They told me "no drivers had been dispatched and there are no rescue drivers available. You will have to figure out other means of transportation." They stranded me at 10pm with absolutely no valid reason. I couldn't believe it. No call, no email, no nothing. They just didn't show up. Called to cancel my return trip because I don't trust them and they got extremely rude with me and are still charging a cancellation fee. Unbelievable. DO NOT BOOK WITH GO. read more

If I could give them negative five stars I would. They will lie to you about when they will pick you up. They will lie to you about when they will drop you off. It is hard for me to think of a worse company I have had to deal with in my entire life. Book with ANYONE else instead. For those of you looking to be transported to New Haven, check out this competitor, which has infinitely better customer service, is cheaper, and less time-consuming: https://40airportshuttle.com/ read more

It is really weird that they asked for tips with such high price ($55) and bad service. I used it to commute between JFK and New Haven, CT. My trip: JFK - New Haven: 5:30am arrival, scheduled 6am. Driver showed up 6:20am and I became hopeful and happy but it didn't last long. We go to different terminals to pick up other customers and eventually depart 7:10am. Then the shuttle dropped someone in the Stamford or Bridgeport area, getting off the highway. Eventually I got dropped off 9:30am. For me, alternatives are: 1. JFK - (1 hour subways) NYC Penn Amtrak Station - (some wait time and 2 hour Amtrak train) New Haven. I think Amtrak costs $20-50 and there's some cost for subway tickets. 2. Uber straight out. $187 when JFK- new haven (8am on Monday), $120 when new haven - JFK. Share with 1-2 passengers if I can find one but I usually cannot. About $1.75 per mile for 90 miles + 0.7* minutes. I thought a ~2 hour drive will be faster than 3 hour subway + train but I think I'm completely wrong. Another detail timeline of New Haven - JFK to be written here. Any suggestion on alternative will be appreciated! read more