So far, I have been very pleased with Drive Safe. From the start, with customer care accommodating…read moremy son's schedule to ensure his classes are complete before his 15th birthday, the follow-up before classes started and the service inside the office. So far, I am very happy and would recommend!

Today their driving test instructor failed to mention that the digital speedometer on the test car…read morethey provided wasn't accurately listing my current speed....AT ALL. And THEN they directed me to drive through a school zone. Again, they did this without telling me their digital speedometer wasn't reflecting my speed. And after that, they failed me for driving 5 miles over the limit in that zone because....again.... I was adhering to the speed on their digital speedometer, which was listing my speed at about a mile UNDER the speed limit. They later explained that it was a "newer car" which was preset to list the overall AVERAGE of my speed during the entire trip. Wait, it gets better: Not only did they ADMIT to doing this, they claim they've done nothing wrong and they're still charging me for the test AND the retake of the test, because I "failed". So far, I've filed a complaint with Consumer Protection Services, contacted just shy of a dozen local reporters and Monday I'm talking to a lawyer. I shouldn't have to explain this isn't good business practice.

We chose Top Cop specifically because we respect law enforcement and felt that having current or…read moreformer law enforcement officers teaching our daughter would make us feel more comfortable. Unfortunately, our experience has been disappointing. The first time we arrived for my daughter's scheduled drive, we approached the car and the employee literally put his finger up, signaling for us not to come over. We stood there waiting until he eventually approached us, and he was not particularly friendly or welcoming. My daughter looked nervous getting into a car with a complete stranger, and as her mother, I was uncomfortable too. The fact that he was associated with law enforcement was honestly what made me feel comfortable enough to let her go. To be fair, when I picked her up, she told me he was very nice to her during the drive, which I appreciated. Then today, we arrived for her test and had almost the exact same type of interaction with another employee. We pulled up next to the Top Cop vehicle, and he continued looking at whatever he was working on inside his car without even acknowledging us. This really bothers me. You are asking parents to pay hundreds of dollars and then hand our teenage children over to strangers who will be alone with them in a vehicle. Is it really too much to expect your employees to smile, introduce themselves, acknowledge the parent, and make the teenager feel welcome and safe? These kids are already nervous! But what frustrates me the MOST is the money. We were led to believe that we HAD to spend approximately $700 because these services were legally required for our daughter to get her driver's license. Then this past week, one of her friends from school, who is the SAME AGE, was able to get a driver's license without their family spending anything close to what we were told we needed to spend. So what exactly did we HAVE to purchase, and what was optional? Because if there were other legal ways for our daughter to meet Colorado's licensing requirements without spending approximately $700, that should have been made crystal clear before we paid. $700 is a lot of money. How is a single parent or a family living paycheck to paycheck supposed to afford this? If all of these services weren't actually legally required, families deserve to know that BEFORE they spend hundreds of dollars. At this point, I genuinely feel misled, and I would like Top Cop to explain exactly which portions of what we purchased were legally required and which were optional. Depending on that answer, I also believe a refund should be discussed. We chose this company because the Top Cop name and law enforcement connection gave us a sense of trust. Unfortunately, the customer service and lack of clarity surrounding what we actually needed to purchase have seriously damaged that trust.

I would give you a 0 if I could. This company feels more focused on taking customers' money than…read moreproviding a fair and consistent experience. I would not recommend this company to anyone. The instructors are incredibly inconsistent, and it often feels as though students are being set up to fail rather than being given a fair opportunity to succeed. The feedback is some of the most inconsistent and unreasonable I have ever encountered. Expectations seem to change depending on the instructor, making the entire process frustrating and unfair. The instructors brag about failing kids, what a joke. I am genuinely taken aback by how poorly this company is run. Based on my experience, I would never recommend this company. Save yourself the frustration and find another option.

Highly recommended: Jennifer is incredibly patient and has a genuine passion for teaching each of…read moreher students how to drive. Personally, I'm grateful for her kindness in teaching me to drive and for sharing her knowledge behind the wheel. I'm infinitely grateful to her. God bless you, Jennifer.

I took my son here for a drivers test but didn't read the reviews before booking. Please read the…read morebad reviews. This is one of those spots that may have good employees, however there is an inconsistent tester who makes the process feel frustrating and unfair. Specifically she docked points for my son leaning forward to check before turning, for turning with hand over hand, and for holding his arms at 10 and 2 instead of 9 and 3. This feels like a waste of money and if you get her, you're likely to be failed then invited back for more lessons. Note to management of this company: check these reviews! You will find many complaints from customers about testing standards and reported mistakes that do not align with the DMV driving manual. For anyone thinking about going here, it is a coin flip to see if you will get a fair evaluation. You're better off finding a different school where you don't gamble your money

The instruction and how the lessons were taught, was really impactful for my child and she learned…read moreso much! Today she witnessed an accident and immediately knew that she needed to wait around and calling the police, etc. Whereas the teenagers that were at the scene or in the accident, didn't know what to do. I'm so thankful for the instructors at the school!

Greg was great! Test was good. Highly recommend taking lessons or an evaluation before the test as…read moreyou might be missing things. Good luck!

really bad customer service came with my friend who doesn't talk English take written test but they…read morecame up to 6 times saying don't talk. how you supposed to translate without talk. don't get it

Very nice and friendly people. For someone that didn't have an appointment that day, I was very…read moreglad they could accommodate me into their schedule. I would definitely recommend if you're planning a drive test.

Great experience for our family. Three younger drivers and parents. We had 2 hours of class room…read moreteaching, which was eye opening and then 2 hours of hands on driving, where we gained confidence in getting the car out of front wheel skids (understeer), rear wheel skid (oversteer) and all wheel skids in various situations. Highly recommended, great hands on teacher who does not mince words if and when you screw up and explains to you what happened and why you skidded out of control. We feel a little safer now and this was important for our kids to learn too.

I just moved to Boulder, CO from SF, CA and had to drive in the snow for the first time driving…read moreacross CO on my roadtrip! There were times it was quite icy and very scary. So I decided to take the class to learn how to drive safely in snowy/icy weather. Michal was very knowledgeable and I learned a ton. The first part of the class involved watching informational slides as he talked and some videos of scary accidents. The actual driving portion was super fun! You get to practice how to handle different types of skidding, and Michal would give you notes on what went wrong and how to correctly navigate. I was not very good at first, but after doing it over and over again, it felt more like second nature by the end of class. I'd highly recommend this class!

Terrible. You cannot schedule driving times with instructors and that is required. We have been…read morechecking consistently for months and nothing is available. At this rate my son will not be able to get his license on time because the company does not have driving times available.

Unfortunately I cannot recommend this driving school. I assume the in-class instruction was ok,…read morebut my child managed to get through three 1:1 sessions with an instructor without ever getting on a major highway, driving in the mountains, or practicing parking. Of course as a parent I attempted to cover these myself, but this class absolutely should have included hands-on instructor time with these more difficult elements of driving. They never went on I-25, never got on a windy road and spent zero time on parking. I worked on these with my child, resulting in lots of eye rolling and minimal effort because, duh, teenagers do not listen to their parents. Of course she got her license without issue because none of these areas are tested, but I would have been far more confident in her driving had someone (besides me!) practiced all of these with her.

As someone who has been a corporate trainer for over 20 years as well as an OSHA trained safety…read moretrainer, I was appalled at the Commerce City locations CDL training. Orientation consists of the students sitting around a conference table as each instructor comes in and tells horror stories of things that can happen on the road. There was no class schedule or agenda for any given day. We did not know what we were going to be doing until we were doing it. There was no overall plan conveyed. No feedback given. One day after lunch my group stood around for 2 plus hours waiting for our instructors to figure out what we were doing. We were told to be there at 6:30AM every day, but didn't leave the office until 7:30 or 8:00. Every instructor taught everything differently. I was taught the Pre-Trip inspection 3 different ways from 3 different instructors. I watched them move students from 1 truck to another, no consistency. Had one instructor that insisted on smoking while teaching us. At one point, our class of 16 was mixed in with another class of 9 halfway through the course. There was 10 students spread between 2 trucks and 2 instructors at the backing yard. I watched as 1 student, who was in the middle of performing his first successful offset backing, get stopped by his instructor and pulled out of the truck to leave in another. Everyone in my class had their tests rescheduled if not once, but multiple times. Students were forced to test in trucks that they were not familiar with and the even had different length of trailers. Spent a grand total of 5 minutes in their simulator. Instructors tell you that 95% of the trucks on the road are automatic transmissions, yet Excel has a grand total of 1 in their fleet. They insist on trying to train people how to drive a standard transmission that have never even done so in a car. Now lets get to the safety aspect or lack thereof. We were forced to perform pre-trip inspections while parked along a busy frontage road. No signs anywhere on the truck that says student driver. On day 2, with zero drivetime behind the wheel, I sat in the sleeper cab and watched as a 23 year old that had never even driven a standard transmission before, be required to drive in rush hour traffic on I76 to go to the backing yard. Our instructor got us lost numerous times while a student was driving, once having a student drive through narrow residential streets. Instructor having us turn right when he meant left and vice versa. At one point even had a student turn down a dead end road. Had a tire blow out on the trailer in the middle of nowhere and had to sit on the side of the road for 3 hours. After the course was done I reached out to some of the students in my class and found out that 13 of the 16 students failed their 1st test. That tells me its not the students, its the instruction.

Do not recommend! I was a trainer there and had no training myself as a trainer as i was promised…read moreupon accepting job. They trained me for about 8 days after saying it would be 5 weeks and then let me alone with 3 students who had no idea on how to drive. NO communication what so ever! Don't waste your time or money!

The bad ratings are so old! This school is awesome. 9 months in and our kid even talks about school…read moreon weekends he loves it. Highly recommended.

Caring and attentive teachers, great facilities. I feel like the teachers care for my child as if…read morehe's their own. He goes in every morning excited for the day.