I had an extremely poor curbside experience at this location…read more I placed a curbside order scheduled for pickup between 1-2 PM. At 9:00 AM, the app showed my order as "ready" and indicated that my organic whole milk had been substituted, but it did not list what the substitution was. I also realized I needed to add one more item, so I attempted to call the store. I called the store over 10 times throughout the morning and no one answered. Because the order showed as ready, I went to the store to pick it up. Upon arrival, I again called curbside -- no answer. I was forced to go inside, which defeats the entire purpose of curbside pickup. The store was nearly empty of customers. Several employees were standing around; one was eating. I spoke to a person who appeared to be a manager and explained that I had been calling all morning with no response. There was no apology or urgency. I was directed to another employee who appeared confused by the order. When I asked what my milk had been substituted with, I was told 2% milk, which made no sense given that I ordered whole milk. When I asked why it wasn't substituted with another whole milk, there was no explanation. I was then told that whole milk was out of stock. I personally went to the milk section and found the shelf fully stocked with whole milk. I brought it back and showed the employee. He said it "must have just been restocked," yet no one had bothered to check before making the substitution. I was then told that nothing could be changed or added to my order, and that if I wanted additional items I would need to place an entirely new order -- while standing in an almost empty store. At that point, I was told I could place another order and the employee could shop it, which completely defeats the purpose of curbside pickup. I paid over $140 for a small order, received incorrect substitutions, could not reach anyone by phone, had to walk into the store anyway, and still could not get basic service or flexibility. For the prices Sprouts charges, this level of disorganization, poor communication, and lack of basic customer service is unacceptable. I will not be shopping at Sprouts again.

I love Sprouts. If you know how to shop and when to shop, you could get some deals. I also go to…read moreTJ's, Kroger. Go for buy 1 get 1 free deals. For example, milk and you'll get 2 for maybe $6-$7.xx. Cooked beans, grains, dairy, ice cream mochi, frozen foods, etc. Meals to go or meals ready to cook deals for days you just don't feel like cooking tonight. You'll have to eat it within 2 days. Raw meat packaged here seems to last longer than other markets. Sandwiches made on the spot. Good for lunchtime. I remember I used to go for this during lunchtime from my hometown. What I don't see from Spouts anymore, or any Sprouts are the self serve hot soups. When it comes to produce and veggies, these cost a little more or sometimes the same price as HEB. But Sprouts' interior design looks much better than HEB.

Frank was AMAZING!!! Greeted us at the door, explained everything so well, and really listened to…read moreour needs. Thanks Frank!

Great Customer Service from Frank and Marla. Me atendieron…read moremuy bien. Lots of info. And very patient with me and all my questions. Thanks a bunch

Review is just for the smoothie and the Açaí Bowl! I give it a 85/100! It was really good but I'd…read morelove more peanut butter drizzled on top!

I absolutely adore this location. I am an avid Smoothie King drinker for years. I have been to…read moreseveral locations in the Katy area and this is by far the best location with the most courteous employees ever. All of the staff should be recognized at this location. I have witnessed on numerous occasions different staff being patient, kind, helpful, courteous, and appreciative of their job. It reminds me of the Chick fil la workers. Yesterday I decided to place an order and upon paying I noticed there was a coupon for BOGO and I wanted to use it. Not one time did the employee become disgruntled because I decided to add another smoothie. LUIS politely took my second order and even asked if there was anything else I would like to add. Then as I proceeded to pay there seem to be computer issues. Ethan immediately apologized and assisted with fixing the issue. I always customize my smoothie with substitutions and they always get them right. I promise you I could come here every day and would be pleased every time. I have arrived before and it was crowded they greeted every guest and took care of everyone in a timely fashion KUDOS to all of the staff.

great service and friendly staff. Easy to get and get out without the crowds you find at a grocery…read morestore.

Great customer service. I have tested the alkaline and was as advertised…read more Refill prices are really affordable, and I think it's even better than off the shelf at grocery stores

Great company, but please fix the working hours , it is stated open till 7, but after 6 always…read moreclosed......

Great service and the water is absolutely great here. The owner always is so polite and kind…read morehearted. Love having conversations with him.

I am glad they are local here…read more Close by the house and i love the detail of the website

Morgan couldn't be more knowledgeable! I have a 21-year-old son with high-functioning autism, with…read moreanxiety and depression. He is a junior at U of H Downtown, with 3 papers due in under 3 weeks. The stress for him is unbearable, as he is "blocked", not being able to concentrate. Morgan took the time to ask all of the right questions to get us on the "productive" path. She doesn't just "sell" product, she works with you on solutions. This is by far the best business and staff I've encountered. Honesty, integrity and caring is not something one comes across that often anymore, but for this business, I give 10 stars for a 5-star-only rating .

It was my first time visiting Vitality. I was very impressed with the warm welcome when I entered…read moreand the pleasant atmosphere. My treatment was quick and easy. I'm visiting from California. I want to make one more visit before I leave. I would definitely recommend Vitality to my family and friends and anyone who cares about are wants to become healthier and more energetic. Earlene J

Derided to try an herbal pill to give me energy and lose weight. The lad y recommend me.... I don't…read moreknow because it was written in Chinese and she got an attitude with me when I asked her exactly what the pill was, all she kept telling me is.. it works it works. Well for $50 it didn't do jack. i went back a couple of days after i bought it to get a list of ingredients, i was just curious what was in the pill and she handed me see a label with Chinese lettering, ok i'm pretty sure it's obvious to her and the waking world that i cant read Chinese. Well needless to say I will never go back there again, the prices are high, the customer service stinks.

First time ordering from this spot and I was not disappointed! I placed my order through DoorDash,…read moreand I really appreciated how well the bag was stapled and secured which may be a small detail, but it shows they care. Everything I ordered was a 10/10: fresh, flavorful, and with no weird aftertaste (which can sometimes happen with keto-friendly food). I'm so glad I found this spot while on my keto journey. Definitely adding them to my rotation! Recommendation: Everything was delicious but my absolute favorite was the caramel pecan cheesecake!!

TERRIBLE experience. Ordered some keto treats for my husband's birthday party and the order never…read morearrived. I called them hours before and they assured me that the order was being picked up for delivering. It never happened. They ruined the celebration.