Nope. Horrific customer service. Tried to make an appointment, I emailed them. They gave me a time…read moreslot that was available, I agreed since it worked for me and provided them with my credit card info. Did not hear anything after. To confirm, the next day I sent them an email inquiring. They got back to me with this: "Good morning, my name, unfortunately, at the time of the booking the spot had been reserved". ........But you told me it was free? And I literally sent an email with my credit card information 1 minute after your email informing me that the slot was free? Are you telling me the slot got booked in that one minute window? I feel like I'm that episode of Seinfeld with the car reservation, where he makes a reservation, goes to get the car, only to be told that they ran out of cars. Jerry: "But the reservation keeps the car here"; Lady at the counter: "I know why we have reservations"; Jerry: "I don't think you do". Well, folks, I don't think Novo Spa knows either. Edited: previously given 1 star. Ammended to 4. They contacted me and offered complimentary service for myseld and my significant other. Overall a good experinece, everyone was very attentive and apologetic.

I recently celebrated my birthday with a group of friends at Damara Spa Yorkville, and it was…read moreabsolutely amazing! From start to finish, the team took care of every detail. We all enjoyed facials, body scrubs, and RMT massages , everyone left feeling relaxed and refreshed. The spa itself is luxurious, serene, and perfect for group celebrations. After our treatments, we enjoyed a delicious lunch together in their lounge, which was the perfect way to continue the celebration. Damara Spa Yorkville is now my go-to for birthdays, special occasions, or a fun day of pampering in Toronto. Highly recommend for anyone looking for a luxury spa experience with friends!

Truly an unforgettable experience at Spa myBlend!…read more We treated ourselves to the Floating on a Cloud Together experience, which consisted of a 90 minute couples massage and 30 minute private time in the spa room to lounge around, shower/bathe and enjoy the complementary bubbly. Note this experience must be booked over the phone. We were given all day access to their swimming pool, sauna, co-ed lounge and other spa facilities. From the moment we walked in to the Ritz hotel we were greeted warmly and guided towards the elevator at the back of the lobby which leads to the spa located on the fifth floor. After checking in for our appointment, we were given health forms to fill out. Shortly after, one of the spa staff led me to the ladies changing room and gave me a tour of the facilities, and introduced me to my RMT. She noticed my hair was down so she provided me a hair tie before I begun changing into the robe and slippers that were provided. Such detailed oriented service! We were led to our massage room, which was darkly lit. Both our RMTs asked us to pick out of one of the three essential oils for the massage. Then, the foot bath and massage ensued. So relaxing! After this, we were led to the heated massage tables for the full body massage. The temperature can be adjusted if you find it too warm and they are also happy to adjust the volume on the peaceful music playing in the background. Before I knew it, 90 minutes was up. It indeed felt like we were floating on a cloud together in the end. So peaceful and relaxed. Our RMTs brought us glasses of Prosecco and snacks. They advised us the bath takes too slow to draw and showers are ideal if we wanted to take it. I tested out the bath and the water did run too slow. Note if you shower they have the Clarins soap (which I think is different from the regular soap used in the showers in the change rooms). Anyway, we enjoyed our time hanging around after our massage on our own. It was a special experience! Once our appointment was complete, we chilled in the lounge, where they have complementary snacks and magazines for you to read. We brought our bathing suits so we went across to the swimming pool and jacuzzi (which requires an access card from the spa reception). From the jacuzzi you can get a view of the CN tower. We went back to the spa change rooms after to shower, but unfortunately there were no heated towels left in the men's changing room. After the shower there is an area for you to get ready in the washrooms or change room, with a Dyson hair dryer, hair comb, lotion, hair spray, deodorant and more. If you need a straightener or curling iron you can ask the staff. Perfect set up if you're looking to dress up after your spa date! Overall, I highly recommend the spa at the Ritz. It's priced high, but the value and quality of the service you receive makes up for it. Worth going at least once for the five star spa day experience.

I am a very positive person who has only given 5 star reviews and generous tips to unknown people,…read moreespecially as a fellow business owner. For my husband's birthday, I was excited to take him from our home in NYC to Toronto. On our last day there, following so many great reviews online, I booked in advance your spa on 3/4/25. Every other part of our experience in Toronto was beyond exceptional! While the spa itself seemed great and we enjoyed our very expensive massages, I was following all of the spa rules, including bathing in the jacuzzi, sauna, and steamroom area with a bathing suit. After my bathing suit was wet, I used the same bathrobe in the co-ed area that everyone else was using to read with my husband. A woman who works there came up to the public area, where there were several other bathers, about 6 to 7, and spoke very indiscreetly that I had been getting complaints from a fellow spa member. She said it very loudly and aggressively and even though I never broke any spa rules and wasn't at the time of this encounter. I immediately was confused, and asked "wait, someone complained about me or my husband?" I was so confused because I was following the spa rules, and if she had looked at me, she would have seen that I was not naked nor breaking any rules. I started crying immediately out of horror. We had been there for less than 2 hours. I told the staff person we would leave immediately, because of how horrified I was by how I was being treated by her. The staff person said, "I'm sorry," but had taken the tattler's word as fact and did not ask me a single question. making it an extremely upsetting encounter for me. I left to go to the front desk with the person who helped us originally and seemed really nice. I was crying, which I don't usually do. I told her exactly what had happened, that I was following the spa rules and had been "shamed out of the space" pretty aggressively by the woman employee. I explained that it was my husband's birthday and there was nothing relaxing about this, and how much we had paid to be shamed and mistreated despite following every rule. You need to train your staff about privacy and how to handle these incidents. As a fellow clinic and business owner, and any time I have worked for other institutions, my main concern is people's satisfaction. I was crying harder than I have ever cried in public and her main concern was that I pay for the services. Again this reaction shocked me. We were on the street in the cold thereafter for the rest of the day for an inappropriate shaming accusation. The person at the front desk explained that her manager would call me that same day (and never did). I spent the next several calling the manager who never was able to call me back. I am filing a complaint with the Ministry of Public and Business Service Delivery and Procurement. I was frankly shocked by this on every level. --

Had excellent experiences at this Spa Staff is knowledgeable…read more& friendly Recommend: Any facial. I've had them all Also recommend the Turkish Bath Enjoy

POSITIVES: I've been visiting this spa since 2015, and LOVED this place in their early days. This…read morewas my go to place for Facials, peels, and massages. Their Hammam Turkish Bath, and body treatments are also a treat. They provide you with a turkish wrap, robe, towels, and flip-flops for your visit so you don't need need bring too much with you on your visit. The use of their co-ed eucalyptus oil infused stream room (great for couples) is also complimentary with most services over $100. The exception are mainly a few facials as this can make your skin sensitive for the treatment. NEGATIVES: my experience here the past couple of years has been mixed, as the service is not as consistent as it used to be, the prices inflated quite a bit, and a lot of the staff appears to be changing more frequently than it used to. My rating for Hammam Spa fluctuates mostly between 3 and 4 based on my visits since the end of 2021 to the present. While the renovation is nice, the spa feels a little less cozy than it used to. I've also had a period of terrible service (with treatments and online orders) around the end of 2021 to early 2022, which made me take a break from this place, but things have improved since. They also recently replaced their plush white robes with shorter, thin robes made in the same fabric as their turkish wraps.

First time trying a "Head Spa" wow, wow wow!! The staff…read morewere friendly, respectful, and good at what they do. This place was amazing, as soon as you walk in you can feel calmness. Thank you ladies, I will be coming back and sharing my experience with friends.

try the head spa at imperial retreat, felt very relaxing. The water was a good temperature and they…read moreput a heated eye mask during the treatment. they finished off with a neck and shoulder massage Staff are very nice too.

So my fiancée had a gift card and after doing some research, Jade Spa was the one that was close by…read moreand could take me in ASAP and the only one who did cupping! The staff are beyond friendly and although it may not look like much aesthetically, these ladies know what they are doing! I got a cupping session done for 30 mins. It helped my back pain so much and got rid of the headache I walked in there with! I will definitely go back again for a cupping session or massage! These ladies are strong and know what they are doing! Thank you!

This spa is misrepresenting themselves for year alleging they do prostate massage when there is not…read moresuch service on their website. This is called misrepresentation and just to get additional clicks but lying about it! Isn't it time that the platforms verify who does what and what is their expertise?????? Stop lying here and on other platforms,

First time at this spa. Walked into this spa, grand lobby, they have slippers for customers and…read moreshoe rack for our boots/shoes Booked a 1 hour season deep tissue, they currently have a Xmas promo for $78/hr plus 30min free Korean sauna. The deep massage was very relaxing, my massage therapist was very friendly, she would ask if tension was too deep and pinpointed my stress area. Then a hot water after massage session to soothe. They provide locker for our belonging and a pj for the sauna. The sauna room was just right, not too hot or stuffy and lighting was good, it was very comfy and relaxing sitting in there Great place, I would come again with my friend or mom next time

Neat idea of having five sauna rooms to chill in. They give you a set of pjs and slippers. It's not…read morevery big and wish they had more amenities really. I was also disappointed they did not have any massages available for walk in.

I took the day off work on my birthday to pamper myself and get a massage. Thought I'd try a new…read moreplace so I came here. They have a special for $69 for a full body massage on your first visit. The receptionist was friendly and the place looked fairly clean. I was expecting heated blankets as I thought I read that somewhere on their website. They didn't have heated blankets. The massage was great. Nisha did my massage and she was very considerate and always asked if the pressure was ok. She would give warning when putting the hot towel on my back. It was a relaxing massage. As I was getting ready to leave, I noticed a bug crawl up the wall. Looked a bit closer and took a picture as it looked very much like a cockroach. After shaking off my clothes and jacket, etc. I went to pay and left. I felt very creeped out after that. I verified later that it was indeed a roach. Needless to say I will not be going back.

I have been going here for several years and find their membership to be a great value for anyone…read moreneeding regular RMT massage. The place is always spotless and quiet. My favourite therapist has to be booked well in advance for Saturdays, so I always book one a month for several months at a time. There are lots of different therapists there and a couple of aestheticians. I used to go for waxing, which was good, but stopped going only because I wanted the efficiency of lasering my legs which they do not do.

The Four Seasons Spa was the second spa I visited…read more I want to start off by saying this hotel and spa is absolutely stunning. The staff and customer service is incredible! When I arrived I was directed to the spa which is on the 9th floor. It was beautiful and clean. I then went to the change room where I was provided with a comfy robe and slippers and shown to the lounge where I would wait for my RMT. I booked a 1 hour aromatherapy massage ($230) and the coconut hair & scalp treatment and moisture melt foot treatment add ons ($25 each). However, there was a small scheduling issue and they offered me the add ons COMPLIMENTARY! That was so nice of them. My RMT, Istvan, was very attentive and he made me feel relaxed. The only facility that was open was the pool which I did not use. Everything else was closed due to covid. I think I will try the reviving foot therapy next. I will definitely be returning to this beautiful spa.

Had a very nice spa experience where I got a 60 minute massage and scalp treatment…read more Massage was great and the therapist was excellent. Bath robes were comfortable and luxurious. Scalp treatment as an afterthought and not worth it. All he did was put some oil in my scalp at the beginning of the massage for a few seconds and that was it. Facility is beautiful with an excellent steam room and beautiful pool area where there is an area to order drinks and food. Infrared sauna a bit useless though.