Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

The interior space (inside the scientology church) is indeed very nice and relaxing, however the…read moremedical services are not. The condition I went for was not only not addressed, but I got a serious burn on my face by this doctor. Never again! Oh, and she has such an attitude - probably to make up for the lack of skills.

Dr. DeJuliis is the only person I trust to keep my skin looking refreshed and youthful. When I tell…read morepeople my age, people usually don't believe me. She and her whole staff are lovely and take the time to give me great service and answer all my questions. Highly recommend.

I have been to this location Woodhouse spa at least 6-8 times since moving to NJ 6 years ago and i…read morealways have a great experience! 10 out of 10 would always recommend. Customer service: excellent, they are able to accomadate adds on to spa packages and are up front about costs for everything. You are able to make reservations online which i havent done because i always prefer to chat with a real person. Ive done the couples massage which was nice, its in a big room thats basically conjoined so you arent too far from your bf or gf. Services: ive done swedish massages, facials and nail salon service which are all super relaxing. I'm not a big facial person but the technician is gentle and does minimal extractions (worse part but its very short). Most of the masseuses have all been great and you can tell they have some consistency with training which makes for a good expeeience. The salon is relaxing, the regular nail polish job is decent and usually get it with a spa package. Other amenities: they usually recommend items that were used during your services, the nail oil is great and only $2 lasting for along time! The relaxation room is nice with tea and light snacks. Parking is usually validated if you bring your parking deck ticket. Areas of improvement: I went to a woodhouse spa in Bethesda, MD which offered food during your spa services and also complementart champagne. I thought that was such a nice tough! Since there are so many local restaurants in the area you could partner with that would be an additional stream of income. I ordered my food while getting my pedicure at the MD location, i would love if this location was able to do something like this! I will return, from your Loyal patreon!

First time trying out the Woodspa-Montclair and had a good experience. Inside was clean and…read morecomfortable with spacious bathroom/changing rooms and even a full shower. They also had a quiet room where you can have tea and a few little snacks as well as spend some time there after your massage. We had a couples massage - husband had Julia and I had Shanyce. The experience was nice and relaxing and I liked that it was front first and then back. Shanyce was very professional, paid attention to areas of concerns and communicates instructions well. Husband and I agreed we both had a good experience but that next time we will most likely request for more pressure especially me for my "trouble areas". Checking in and out was seamless too and I appreciate they have homecare and treatment recommendations written on the cards they gave after checking out.

I've been wanting to try a head spa forever. My girlfriends and I decided to make a girls day out…read moreof it. We made reservations ahead of time, which is important because they were pretty booked for that day. You could either park in the parking garage nearby metered parking or there's some two hour parking spots nearby as well There's a small little area where you get changed before going downstairs for the head spa If you are the type of person who likes to have your head and hair played with, I highly recommend coming here. The only downfall is I never wanted it to end. They scrub your hair, scrape your hair wash your hair. It all feels so good. I would say the only downfall is it is a little bit pricey for the service. However, it is nice to do every once in a while.

Came here for a signature head span with a friend who was in from out of town and wanted to try a…read morescalp service . This was 75'mins for $200. They examine your scalp before and after and show you what your scalp looks like. The service is nice to experience and very relaxing. This service includes them drying your hair for the most part but no blow out or styling. You can stay to finish up and use their products and hair dryer . Personally i think it is pricey and not something I would do all the time but again if you have the money then it's nice to experience. My scalp felt great after. Parking lot is behind

Words cannot express how content I am with the results of my silhouette thread lift! I have been…read morearound the world and back again, trying different procedures/methods, seeking a trained professional to help me achieve my desired look. After losing over 50 pounds I noticed that my skin began to sag/droop and exercise alone wasn't cutting it and voila - I was fortunate enough to meet Nurse Christy who is highly skilled and talented at what she does! She has worked miracles on me and I have never been happier! For those who are simply looking to enhance their features with a subtle lift, minimal downtime and a cost effective solution, look no more and walk over to Nurse Christy's door (two convenient office locations either in NY or NJ)! She is the answer! Thank you so much Nurse Christy!!!!! I am elated thanks to you!!!!!!

Nurse Christy and nurse Emma are very passionate about the skin care services they provide. Christy…read morehas an incredible skill of an artist - combined with the knowledge and competence, she is capable of creating a well balanced and youthful look and can determine which areas need what after her thorough assessment. Her knowledge, attention to every detail and skills are well worth the price. It is not your primary care provider injecting you with Botox and fillers after taking a 2 hour class ( it is not a secret that this field is flooded with the providers who are barely competent, never mind knowledgeable). She is truly an expert in this field.

Communication. If the doctor is out of town on vacation and…read morehad booked appointments, do better to contact the client. We (my sons and I) drove from Hillside to get there. No one else as available to see us. We never returned after that. Very disappointing

Upon arrival, patients must wait in their car and send a text notification to a designated phone…read morenumber. As soon as the office is ready for you, staff will come to your car and escort you in. You must wear a mask. I usually arrive a few hours before my appointment time, so I have no complaints about wait times. I first became a patient of Dr. Downie 16 years ago when I was living in NJ and her office was at another location in Montclair. I needed a doctor who specializes in the treatment of African skin, which easily scars and hyperpigments. A few customers in my hair braider's shop recommended her. Dr. Downie successfully treated my melasma because I have not since had a recurrence. Dr. Downie is both my medical and cosmetic dermatologist. I drive over and hour and a half from Eastern Long Island to see her. She has performed on me many cosmetic procedures, which beautify my skin. I use the skin and hair products she recommends. My scars have reduced significantly, and my hair is now growing like wildfire. I have never received more compliments from strangers about my image. All staff are friendly and professional. I will continue patronizing Image Dermatology because of the stellar treatment that I get here.

I've been a loyal client here for three years -- but after today's experience, I won't be coming…read moreback. Two weeks ago, I had my lips dissolved with my preferred specialist, Monica, and booked a refill appointment for October 4 at 12pm with Kelly (since Monica was out of office). I started my commute from NYC to the Verona location, but found it odd I never received a reminder -- so I called, only to learn that my appointment was never actually booked, despite scheduling it over the phone 2.5 weeks ago. They managed to squeeze me in later in the day with Megan. However, when I arrived just five minutes past their 10-minute grace period (after calling ahead to let them know I'd be slightly late), I was told I had missed my appointment and the most she could offer was a conversation -- not the actual service. I found this incredibly disappointing and frustrating, especially given the effort it takes to travel from NYC without a car, and the fact that I've been a loyal client for years. It's unfortunate to end things on this note, but I can no longer recommend Montclair Rejuvenation Center after today's experience.

I always have great experiences here. Great service at the Verona location. Would totally…read morerecommend.

Dolly Moo is by far the best beauty lair in town. I love the feature and rotation of seasonal items…read morebecause they keep me coming back for more. The scents are magical and you can tell they are made with love. Krystal is fantastic at helping you find the perfect item during your visit. Dolly Moo is my go to when I need to purchase a gift in a crunch. Overall,quality product, reasonable prices and just good vibes.

Great service and products. I don't shop here often, but whenever I need to shop for my wife or…read moremother, this is the place for me. They have top quality lotions, soaps, etc and the staff is extremely friendly and helpful. Highly recommended.

Excellent experience! Maria is very professional and knowledgeable . I would definitely recommend itread more

Great people, great treatments and great vibes. I received a facial with Maria and it was a…read morephenomenal experience! It felt great from start to finish and left my skin glowing. I can't wait to do it again, would highly recommend!!

I have been going to Sandy for several years. She is fantastic! My facials are always amazing as…read moreis her company and sense of humor. I look forward to seeing Sandy for her gift of reflexology, skin care and being in her presence which brings me joy. I highly recommend having this incredible experience as well as her talented expertise. You will not be disappointed! Nancy

Sandy is amazing!! She is extremely knowledgeable and very professional!! She makes you feel like a…read morequeen and you leave there with glowing skin! Can't say enough about her