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    Marian G.

    This was a pleasantly surprised to see this store in Hawthorn. The store was carefully thought out in its decor and product selection. The flowers and neon lights are nice touch to the decor. The product selection is top notch. Nail care, skin care, makeup and of course hair care. From to protective style to press and curl, sew in and wigs. The display of products on the shelves flows with ease. You don't have to wonder where a product is located. The products are not overly priced like some other independent stores.

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    10 months ago

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    10 months ago

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    SEPHORA

    SEPHORA

    3.4
    (271 reviews)
    2.4 mi
    $$

    This is my go-to Sephora spot and, as always, I had a lovely experience. I specifically went to the…read moreManhattan Beach location to get a "skin scan" done in store to see if 1. my recent online purchase of a new foundation was the correct needed shade and 3. was there anything in particular that I should be working on for my current skin care & condition. I was assisted by cast member Stephanie and she was absolutely wonderful. She was able to help me with my skin-scan (I now know that I need to up my hyaluronic acid application for my dry skin) as well as helping me exchange my online foundation purchase for another shade closer to my complexion needs. I must say that cast members like Stephanie are wonderful to interact with. She was warm, kind, and very helpful with my concerns regarding my (gasp!) aging skin. This Sephora location has always been organized, well stocked, and clean during my visits; today was no different than before. I appreciate that I can almost always spot a cast member cleaning/stocking the store at any given time. I also enjoy that this location never seems to be overrun and crowded, as my mobility issues make being in crowded stores a bit hard in me.

    The store is chaotic and unorganized. You have to be really comfortable with people rubbing against…read moreyou or performing the squeeze-by-waltz to navigate the crowded aisles. Add to that I went back counter to pickup my online order. I was told to rerun to front of store to pickup cabinet. I waited at front of store for the person who was called up help me. I waited a while and no one came even though I saw associates walking around free. I called the number listed on google. I asked for assistance. The same girl I saw walking around came to help. Overall it was not an easy transaction. I never received the text is signed up for with pickup notifications and the girl was asking me several different ways why I didn't have a barcode. Very frustrating since my order was indeed ready after I implied her to Just simply check. She checked my ID and brought bingo bango she saw that my products were ready in the cabinet.

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    Sally Beauty

    Sally Beauty

    3.0
    (64 reviews)
    0.8 mi
    $$

    Good place to get shampoo and conditioner also I got some nail glue they have the best i recommend…read morefor sure

    I spent over $200 at this Sally Beauty location (Ocean Gate Shopping Center in Hawthorne, CA) on…read moreJuly 22, 2025, and left feeling dismissed and undervalued as a customer. When I walked in, a Latina associate greeted me kindly, but she went on break shortly after. The only other staff present -- a Latino male associate with glasses -- was unhelpful and dismissive. I asked about semi-permanent dyes and a matching facial cream from the Bliss rose-scented line. His responses were vague: "I think we're out," or "I have no idea," with no effort to check or follow up. Meanwhile, another customer -- a Black woman who appeared lighter-skinned with straight hair -- was offered help without even asking. I was visibly shopping and asking questions, yet I received minimal engagement. The contrast in treatment was disappointing. I submitted a formal complaint, followed up via email, and was told on July 25 that the issue was being escalated to "field management." As of August 5, I've received no update, no resolution, and no goodwill gesture -- despite spending over $200 on that visit. I've had great experiences at Sally Beauty's Irvine location, which makes this store's handling even more frustrating. If this is resolved appropriately, I'll update this review. But right now, I cannot recommend this location based on the lack of accountability.

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    Glow + Flow Beauty - cosmetics - Updated August 2026

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