Found Susan on here and called her to see if she could see me during my lunch break. She…read moreaccommodated me and 15 minutes later she was greeting me with a smile. She made the whole experience comforting and made me feel at ease. Thank you sooo much for seeing me today. I'll be seeing next month!!

I have been going to Susan for many years now and I refuse to go anywhere else! She is amazing and…read moreknows how to make you feel comfortable and at ease during your appointments! I love that she decorates the office for each holiday and season, and it really is just a joy to see her each time and catch up. She is very accommodating and in my experience it is best to set up monthly appointments for maintenance. Susan also gives great advice on maintenance and which products can help. I don't spend a lot of money on different kinds of beauty procedures but this is my monthly treatment that I will not compromise on for myself! Her location is also conveniently by the 57/5/22 freeways and there's plenty of parking.

Stop because this place is so beautiful just like the owner & her employees there were such a…read morepleasure to talk to literal angels & handled everything so well they made me a same day appointment I will absolutely come back also their decoration is PERFECT 15/10 honestly

I'm quite disappointed with the makeup service provided by The Dollhaus Beauty. The makeup artist…read moredid not use green color correction to properly neutralize my redness, and the lashes did not complement my eye shape. My lip gloss was over-applied to the point that it was dripping and could fully saturate a tissue. This was for my wedding, and I expected a consistent professional standard, especially from a studio like The Dollhaus Beauty. While the booking process and overall professionalism were good, the makeup result itself was very disappointing. Additionally, I was not informed in advance that the $250 service did not include hair styling, which was frustrating given the occasion.

The service has always been amazing. The receptionists name Dulce always welcoming and friendly…read morewhen I come in. Miranda is my waxer and every time the service is impeccable. She's super friendly and we always chatting, as well as what skincare to use.

I went in today for a general consultation about their services, and I was blown away. when I…read morewalked in I was instantly greeted by the manager. Which made me feel so welcome, especially as a first timer. The managers name was Daleela. She was on top of it she gave me a run down of all the services they provide, and described it very clearly. I was shocked by not just her but how professional all of the employees were. they all were very professional and polite to each guest that walked in. I can't recommend this place enough.

I actually recommended Downtown Sugar to a neighbor last night!…read more Thank You for your awesome service! It's great to have this service in Santa Ana.

I have to give a little back story but it is relevant! If you want to skip to the part of the…read morereview about the actual service just skip to the " *** ". Earlier this week I had my sugaring appointment. I arrive to the Brea location and I get the text to respond that Im there. I respond and Im waiting patiently for someone to open the door. Im looking at the window and am noticing there are no hours posted for Sunday (the day I went). Hard to see but then I notice all the lights are off. Weird?? I look back at my texts and see that I booked for the Santa Ana location and not the Brea location. THEN I call the Santa Ana location and Lesly picks up. I told her I was at the wrong location and asked if she would still take me if I came right now and she said yes. My original appointment was at 12pm and she said she can squeeze me in at 1245pm. THEN I drove to the Santa Ana location. Thank goodness she said 1245pm because I got there at 1230 driving around looking for parking. I had never been in that area before. ***The door is unlocked and I go in and I am greeted by Lesly. She told me where to go and to prep myself. Now, I will say the room I was in had a weird smell. Not a nasty smell but like an old building smell. Lesly gets to sugaring me and honestly the pain level was 2-3/10. Also, Lesly is so cool. Professional and flexible. It really felt like a friend was servicing me. We talked about the world cup, Love Island, and others things I can't remember because I took too long to write this review! I was out of there within 15 minutes. She also recommended me a coffee shop as I asked her what was good in that area. This location is really out of the way but honestly I would probably come here again just because of the service!

Run away! I've been waxing for years and my husband get waxed occasionally. He had a terrible…read moreexperience. I don't know if she was new, used poor/old product, or just had no idea what she was doing. His appointment was with Kady Schultz. He is not new to this and did all the normal protocol. This photo is three weeks after, a doctors vist and medicated cream. Both of his thighs were completely ingrown, infected and highly irritated. It was horrible. I wish I had taken more photos when it was at its worse. NEVER going back.

Highly Recommend! I've been waxing with Kady for over 3 years and she leaves me nice and clean…read moreevery single time! Her space is clean and she always makes me feel super comfortable. 10/10!

Drove by, called in and made a same day appointment. They were super nice and very accommodating. I…read morewas very pregnant going in and so expected my Brazilian to be painful cause it's super sensitive down there when pregnant. But it was quite pleasant and not painful at all! Very clean facilities as well. 10/10 highly recommend

I scheduled an underarm wax appointment, but unfortunately woke up the morning of my appointment…read morefeeling ill. The clinician called me to ask if I could come in early and I said yes hoping to be feeling better but as I began to work on some things at home I felt worse and worse. (I just found out I have Covid). I attempted to reschedule through Vagaro, but because my appointment was less than six hours away, the system would not allow me to do so. I called the salon and was informed by a staff member that I would be charged a $10 cancellation fee despite being sick and wanting to reschedule rather than cancel outright. Since my service was only an underarm wax, the fee amounted to approximately 40% of the total service cost. I asked whether an exception could be made given the circumstances, but was told it was the "manager's policy." The response felt very scripted and lacked any empathy for the situation. I ultimately agreed to pay the fee, but asked that the manager be informed they had lost a customer over $10. Unfortunately, the experience became even more disappointing. The manager, Sarah, called me after I had already explained that I was sick and wanted to discuss the situation. I was really not feeling well and did not appreciate receiving a call to discuss this further. I told the manager that, because I wasn't feeling well, the only discussion I was interested in having was whether the cancellation fee would be refunded. Instead of addressing my concern, Sarah ended the call abruptly by HANGING UP ON ME. I understand that businesses have cancellation policies, but customer service and compassion matter. A little flexibility for a client who woke up sick and was trying to reschedule, not avoid paying, would have gone a long way. Instead, I was charged a fee that represented a significant portion of the service cost and was treated in a way that ensured I won't be returning. If you book here, just be aware that if you wake up sick on the day of your appointment, you should expect the cancellation fee to be enforced regardless of the circumstances.

Mansi is amazing!! She does a great job on my eyebrows every time I go! Customer service is great,…read moreawesome vibe. I recommend you come get to get your eyebrows done. 5 stars!! Thank you Mansi!

Been a customer for years at this point . Never have I left disappointed or thinking they rushed…read morethrough the service . Communicate what you want , I always ask for just a clean up. Thank you ladies !

Wow! This place was everything I expected and MORE! The staff are so welcoming when you come into…read morethe studio and have a beautiful, soothing waiting room. My sister and I got our first Swedish massages ever with OC Face and Body Studio and it was wonderful. Chris did both of our massages and was very thoughtful and thorough in his process. He has a calming presence and helps you relax and focus on loosening up your body. Such a game changer - I will definitely be back again!!

I just had a prenatal massage with Christopher and I feel so refreshed and amazing! The waiting…read morearea is cute and comfy, and the music made it super relaxing right from the start. Christopher is excellent and really knows how to give a great prenatal massage. This was hands down the best one I've ever had, and I can't wait to go back. I'd definitely recommend him and this place!