Over Thanksgiving, with 12 people staying in our house (2.5 baths), our daughter noticed a water…read morestain in the downstairs ceiling under our 2nd bathroom. It didn't seem to be actively leaking, so we waited until Monday to get a plumber in to have a look. One leaking toilet seal (wax floor seal) later and our house was +70 dBs louder with our bathroom floor tile removed and drying equipment upstairs and downstairs. I'm glad we called Professional Restoration Services! They have been so helpful and professional (of course!) throughout the water mitigation process. They quickly assessed the issue that the plumber had seen (subfloor damage) and began work on demolition, mold removal, and drying out the area so it could be repaired. Drew (OSU fan, but I won't hold it against him) was great in his initial assessment and was helpful with explaining the process and even working with the insurance claims adjuster who happened to be here at the same time. Esam, Cameron and George performed the service and daily checkups and were always friendly, helpful and professional! And everyone was very thoughtful with their cleanliness (always wore booties in the house, laid down plastic, etc....)! They are a local company and I would definitely recommend them to anyone who has to deal with water mitigation and damage issues in their home! This review is for the water mitigation portion of our service only, I'll post another, separate review for the repair work after it is complete.

Responded promptly to our call for assistance. We had water damage that affected one room on each…read morefloor of our house. They removed all damaged drywall and insulation, then proceeded to dry the entire area. They returned every day to check the moisture level, and kept drying equipment in place for five days. They have extremely polite employees and were very respectful of our property. We would definitely recommend this company.

Called Walt as a renter with questions and concerns about mediation. He was kind and quick to…read moreanswer and really put me at ease. I'm grateful for his time and would recommend.

Walt at Raleigh Mold was terrific...He and Brad came quickly and did a job to perfection. Highly…read morerecommend

Great company to work with! I trust them to deliver outstanding service to my customers and they…read morehave never failed us. Their techs and admin staff are courteous and professional and their work is always impeccable.

They were sent to test items after a lightning storm for my insurance company. The technician they…read moresent was incompetent and unprofessional. His diagnosis was clearly wrong and easily disproven. When I questioned him about it, he changed the subject to another part that wasn't the issue whatsoever, then told me I bought a poor quality product. While talking to him however, he didn't even know that the main component that was broken existed. Which would be understandable for most, since they only exist in higher-end products, but could be discovered with any effort at all by a technician, or just a simple google search of the item. After I explained to him about the component, he proceeded to gaslight me how in his experience, typically the whole item breaks, which I would expect with cheaper products, but mine had an extra component which is what broke, that he didn't have any idea about. I'm now out of $1500 because he was too prideful to admit he doesn't know everything. The kicker is, in the invoice from the insurance company, they included his notes in which he put what he suspected the issue was. His theory was obviously wrong, and could have been disproven in less than 10 seconds by anyone with half a brain.

I contacted Independent Restoration Services to request a flood damage assessment and demolition…read morefor my home. They responded immediately and guided me through every step of the process. Their crew was highly effective, communicated clearly, and handled everything with professionalism. They even spoke directly with my insurance agent, which made things much easier for me. I especially appreciated their transparency -- they were extremely candid throughout, which gave me confidence in their recommendations and work.

Excellent service. Jeremy was at our house within a couple of hours after we called and was very…read moreprofessional, knowledgeable and helpful. They completely resolved all our issues and we were totally satisfied with the service we received. We highly recommend this company!

Had a toilet leak with hardwood damage. Jake was quick to answer the call. Landon arrived quickly,…read moreevaluated the situation and navigated me through the mitigation, repair and insurance process. I value their integrity. 5 star

Jake came by my house this morning to try to find out where/how water was seeping under my living…read moreroom hardwood floor in two corners. He spent an hour looking/digging around the area until he finally solved the mystery-- water was coming through a couple tiny holes in the bottom of the exterior door casing. We confirmed it by pouring water on those spots and watched as it dripped inside. Crazy. Very friendly, thorough service and an incredibly reasonable price. Thanks, Jake! I will definitely call you again if I ever have water damage issues in the future, and will recommend you to friends. Oh, and he fit me into his schedule the day after I called him. I appreciate that.

If I could less than a star I would. Please do not use this company! we had a fire on 12/25/2021…read moreand did not get our house back until 3/31/2023! Their subcontractors were absolute the worst of the worst. We are still dealing with them because our hardwoods are so messed up. They will not take responsibility for the work even though they know they put us through hell for 17 months. I am sure this review will get deleted just like they have other reviews I have left.

We had water damage in our house and could not be happier with the response we have received from…read moreAPR. we had the best techs: Chris, Juan and Francisco taken care of us. They were pleasant, respectful, clean (while working and their appearance), funny and just all around great guys. Hands down I would recommend this company to anybody!

I have already wasted enough of time on this shit house. If they don't know the problems you will…read morealso be writing here.

I received several quotes before deciding to move forward with HHR. Dennis and team did an…read moreexcellent job coming up with a comprehensive plan to address the moisture and mold in our basement and crawlspaces. The quality of the work was outstanding! The crew was polite, timely and through. They checked in with me multiple times and did a good job cleaning up. The basement air is clean and fresh now and the crawlspaces are treated and sealed up properly. I highly recommend HHR!

Here's your sign to hire Carolina Restoration Services for ALL of your restoration needs - you…read morewon't regret it!! We had a pipe leak that started in a closet and quickly turned into far more work than we ever expected. What began as a small issue became a full first-floor restoration -- new flooring throughout, drywall replacement, painting, and new trim. Needless to say, it was a much bigger project than we were prepared for. We initially hired another restoration company and spent over a month struggling to get updates and track down invoices. They even told us we didn't need to replace our bedroom carpet -- but when Carolina Restoration took over, they immediately recommended replacing it to properly mitigate the risk of mold. We are SO thankful they did. That level of attention and care made all the difference!! From day one, the Carolina Restoration team made the entire process seamless and organized. Our project manager, Sam, was personable, knowledgeable, and truly put us at ease throughout. They coordinated with ANS Painting Company, and Alex and his team went above and beyond -- not only repainting walls beautifully but even painting our baseboards to match our kitchen cabinets! The attention to detail was incredible, and our home truly looks better than ever! From start to finish, Carolina Restoration exceeded every expectation. They kept us informed, prioritized our comfort, and somehow created a sense of normalcy while our home was under construction. We are endlessly grateful to Sam, Alex, and both teams for their professionalism, kindness, and thoroughness. You won't find a better restoration company in Raleigh -- seriously, this is your sign to hire Carolina Restoration Services ASAP!!

We had a leak in our master bath and our project manager, Ray Ormsbee, had a fantastic crew. The…read morecarpenters he sent to our house were Justin and Raul. These guys were great! They repaired the wall and remounted our floating vanity and cleaned up after the job was done. I would recommend Carolina Restoration Service to any person that cares about their home. Thank you. Paul & Sharon G.

This company completely failed my family! 4 months and still ongoing. Every project has needed to…read morebe redone several times by Venturi Restoration due to hiring cheap unskilled laborers. - cracked my bathtub dropping a toilet in it, not confident it was fixed properly, should've been replaced. - tile crooked and grout not evenly spaced - wall paint on trim and Vice versa due to zero painter's tape and overconfidence in ability by unskilled laborers - ruined my wife's vacuum using it without permission to clean up drywall dust - chipped trim with carpet knife during install - paint on carpet - two different carpets upstairs now don't match - missing valance to custom blinds - missing ceiling vent cover - hard wired smoke detector removed by unlicensed painters (not licensed electricians), and wires reconnected in walls, but they didn't remove light fixtures to paint properly? - paint on everything paint should've never been on due to zero drops cloths or proper prep, no booties worn until I instructed them to do so. They didn't understand why they needed them!?! - wasn't going to install insulation in exterior walls until I pointed it out. - Work Crews show up asking me what needs to be done, not having proper equipment, not understanding the task they were sent to complete and not completing task properly in accordance with scope of work.

Everything was done well with advance notice, efficiency and politeness. Andrew was most helpful,…read moreas were those who did the repairs. No waste left behind.