1. Glory Hands And Plumbing

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Douglasville, GA

Glory Hands And Plumbing

5.0 (2 reviews)
Open • Open 24 hours

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8 months ago

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Jermaine B.

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9 months ago

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Jermaine B.

Thank you guys so much for allowing me to work for you.

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I had a dripping hose bib and couldn't unscrew the valve. I found Plumbing Express on Yelp and…read moredecided to give them a call. A plumber was available that afternoon, so I was happy to take the appointment. The technician (Mark C.) arrived promptly and assessed the situation. He also concluded the valve needed replaced. He offered a couple options ("better" and "best") and I made my choice. He did the work professionally, and took care to tack up some plastic to protect my walls near the service area. A short time later with the work completed, he reviewed it with me to make sure I was satisfied - I was. This wasn't the most complicated repair, but access to the plumbing was tight and I needed an experienced technician to just solve it. Marc from Plumbing Express did just that.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

Plumbing with Poss - Repaired plumbing leak under ground

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Mr Poss is simply heaven sent! We found a leak in our basement and thought it could be a septic…read moreissue (it was also time to get it pumped). Turns out that wasn't it. I found Plumbing with Poss here on NextDoor. I called told him the issue and was here within 30 min. It turned out to be a bigger project than we were told by the septic guy. Poss came out today and replaced a waterline within 2 hours! He explained what was going on while fixing so I was included. Will ABSOLUTELY use again if there is a problem and will tell everyone

I had a leak underground and had a plumber that was supposed to come a week ago. There was…read morecommunication problem and he never came. So I took a chance with this company that I seen online with good reviews. The difference was night and day great communication from the start which I think is the most important thing. He let me know times he was available and we set up an appointment for after he got out of church. He In fact came early, which was unexpected but appreciated. He diagnosed the problem fairly quickly and repaired it same day. This was on a Sunday mind you, and I did not get charged extra which I know some companies do. Took about 3 hours and 45 minutes of that was waiting for the glue to dry. I would definitely recommend him. He has been doing this over 20 years. He said some of his customers do the work themselves after he diagnoses the problem. He doesn't mind that either just as long as he gets his service fee. Guaranteed the work for a year, can't beat that. I can now rest easy not worrying about that leak!! He says he travels all over Georgia to do work. Honest and did not try to upsell me anything. Just wanted to fix my problem. I appreciate that. If you want a good honest plumber I would go with Michael the owner of this company.

Glory Hands And Plumbing - plumbing - Updated October 2026

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