Just got hit with (one more :) ) biggest scam of life, would not have gone there but for insurance…read moreassigning them to me. Their technician explained something else to me, and sent something else to insurance. Insurance denied the charges and offered petty cash out option (-$20) to me. The overall cost to fix itself was very high as compared to the other quotes I got so I ended up walking away with petty amount of cash out option. They looked very disturbed that I spoke with my insurance company and told me that I created confusion then hung-up the phone after spitting out that my insurance plan sucks and I should simply take cash out option or pay what they quoted. I then called the insurance and asked to upgrade for future issues and they said none of their plan covers what they were proposing to fix (which is unnecessary totally). Found this post while searching for their reputation on the net after the experience and found that they have D level rating on BBB as well. Well, we usually don't have choice when insurance is assigning them. I am also cancelling my insurance since they hire D level contractors who can participate in such scams.

The technician came to my house and wrote that for a modification it would cost $650.00 if I would…read moreneed one. Then I get an email saying that the contractor told my insurance it would cost $850.00 for the modification. I have proof on paper that is dated/signed that it would be $650.00. I called the number provided for Big Dawg Mechanical and the representative said I would have to contact my insurance about this, when it clearly stated in then email, "The Contractor has informed us that your out-of-pocket expenses come to $850.00." My insurance contacted Big Dawg Mechanical and the representative said this needs to be escalated to upper management/technician and that they would call me back in 24 hours. It's now going on 72 hours and still no word back.

We had an issue where a clogged sink somehow mushroomed into any water used in house would gurgle…read moreback up into the basement tub. We were terrified at the possibility of what could be wrong. We called Tom at TLC plumbing and he came over that afternoon. After a lot of investigation including sending a video camera down our pipes, he was able to find the culprit! Some lovely raspberry bushes that I had planted a decade earlier literally cracked the pipe leaving our home and created a 70% blockage. After the diagnosis, Tom suggested replacing that section of pipe along with an exterior cleanout trap to keep such nastiness from happening in the future. If you are looking for a genuinely good, fair and professional plumber who also lives in the Dallas Area, look no further than TLC plumbing!!!

I had 4 plumbers to come to my resident that could not find the problem, also, had 2 leak…read moredetectors. I paid out money for nothing with the other companies. I had other plumbing companies give me all sorts of crazy quotes and extra add on to my problem and stress level. Tons of water being leaked underground. I had the report from the water company and the other plumbers still did not know what to do to fix the problem, my problem lasted 6 weeks due to all the other plumbers. Finally, I called TLC Plumbing and was able to reach Tom, and he sent out his representative right away, who, gave me a fair price for the job, after his representative talk with me and explained everything that needed to be done, to install a new waterline. I was able to hire TLC right away for this job and TLC Plumber Tom fixed my waterline leak the next day. Tom's crew were friendly straight to the point and honest about my issue. Did not exaggerate the problem like other plumbers did. If you want plumbers who know what they are doing, get right to work, and are honest, with professional grade work, these guys are your go to. I am so relieved that the water line leak issue are job is completed, such great work! I am going to refer everyone I know to this company who need services. Thank You Again to TLC! Ms. M Williams, Hiram, Ga

Have used GLT over many years for commercial and residential rental plumbing issues.They have…read moreconsistently provided outstanding service.

Excellent service! I called around 4 pm on a Thursday for a minor leak ( non emergency) and they…read morehad someone out first thing Friday morning. Within 46 minutes the job was completed and Nick and Jay were great to work with.

TKO Plumbing did a great job again. Had them here a year and a half ago to replace the home…read morepressure regulator. That's why I called them back today. Came home and found the front planting beds covered with water. I was hoping that my wife just over watered the front plants. Not so lucky! I went down in my basement and shut off the incoming water valve (next to the incoming water line that services my home), and still heard running water on the other side of the cement wall. Not good, at this point knew I had a broken service line. Went up to the street and turned off the water at the county water meter. I started to dig up my planting beds to find the leak. I decided (at my age), that I'd rather just pay a plumber to fix the problem. I called TKO Plumbing and got an appointment later in the afternoon. John and his partner (sorry, don't remember your name) called exactly 30-minutes before they arrived. Told John what I found and they started to finish the excavation of about another foot of dirt. They found the leak at a broken elbow just outside the exterior wall. They fixed in no time, but had to wait an hour for the glue to dry before re-applying the water pressure at the water meter. Works fine, and will hopefully last a long time. Real happy with the company's quick response and the work the guys did. Will continue to use TKO Plumbing for all my future Plumbing needs.

Thorsten and his crew are the absolute best. Super resonsive, they explain everything in detail and…read morego the extra mile to do things right. Recently, a crew member came to see if my washing maching was leaking - I heard weird sounds. He spend over an hour here and we went through many steps all over my house for me to learn and understand why it was not leaking and what would be visible if it were. There was no charge for that service call. I offered after he left - nope, there policiy is that if they come out and find nothing wrong then there is no charge. Now, that's what I call good service. Adrienne

Prompt response and professionalism! They were direct and helpful with the process. They were easy…read moreto deal with and efficient in arranging a meeting time.

Good service, clean work, responsive, good customer service. Josh came and got the job done right…read morebefore Thanksgiving. We didn't have all the parts we needed but he didn't have a problem going out and getting what we needed to get the job done. I recommend.

Very knowledgeable plumber and very friendly. They got the job done. I would recommend but make…read moresure you ask for a good plumber. Not all of their plumbers are good at communication.

I'm extremely happy with the work Plumb Doc did for us. I worked specifically with Brian, and he's…read moretruly a salt-of-the-earth kind of guy. I genuinely enjoyed and appreciated his support throughout the entire process. I originally contacted another company with higher online ratings, but they couldn't get anyone out the same day. I decided to give Plumb Doc a shot despite their slightly lower rating--and I'm really glad I did. The service I received was absolutely 5-star level. Brian came out quickly and accurately diagnosed the issue: a pin-sized hole in one of the PVC pipes underground in our front yard that feeds the house. We had noticed water running down the driveway and weren't sure if it was just runoff from recent rain or a broken pipe, especially since temperatures had been below freezing. Brian confirmed it was a leak by shutting off the water to the house and checking the meter--we were still using water. From there, Brian walked me through multiple options, ranging from a full pipe replacement to a targeted repair. I was dealing with family health issues at the time and needed the fastest, least disruptive solution so I could focus on being at the hospital. Brian really stepped up. He suggested bringing in a leak-detection specialist using sonar equipment to pinpoint the exact location. It added a few hundred dollars upfront but would save time, money, and yard damage in the long run. We went with that option, and it worked exactly as promised. That evening, a gas technician came out to mark the gas lines, the leak-detection team arrived the next morning, and Brian dug a very small area and replaced the damaged pipe on day two. He even worked past dark to finish the job. Plumb Doc handled everything--all scheduling, coordination, and follow-through. Brian personally made sure every vendor piece was handled correctly. A few days later, after the clay had settled, Brian came back to fill in the hole--even though we had already paid. He even offered to buy a bag of mulch to cover the area, which we declined since we planned to re-mulch anyway. The leak is fully fixed, no more water loss, and the price was completely reasonable. Throughout the process, Brian kept me informed via text, sent photos, and made sure I always knew what was happening. Beyond the technical skill, he's just a genuinely good guy--someone you'd grab a beer with. Too often, you talk to a company owner and then get sent a low-quality crew. That did not happen here. I couldn't be happier with the service and would absolutely recommend Plumb Doc to friends and family. A lot of people give 5 stars for just expected service, so I want to make it clear that this job exceeded my expectations and truly earned their 5 stars.

I had a pipe burst and contacted them. I used them a few yeas ago and made a mental note to contact…read morethem for any future plumbing needs. They came out on the same day to resolve the issue. The plumber Chris was very friendly and knowledgeable. He fixed the pipe in less than an hour and invoice price was very reasonable. I'm thankful for their service after expecting the worst to be satisfied with a smile.

Horrible customer service. Their website had an out of state address which was confusing and…read morecaused wasted time to set up an appointment. Once the appointment was set, they failed to meet it. I waited for an hour for them to show up and then called to inquire. Eventually they took my call and claimed car trouble. I explained that it would have been nice if they had called me to let me know. The gentleman said he would show up later or call me to reschedule. When he did neither, I called again and texted asking he planned to come back. No response. Wasted my time. Stay away.

We've been using Ragsdale for the past 6 years, but that is coming to an end. We had a contract…read morewith them for HVAC services in the spring and fall, and we've even used them for plumbing repair. We originally scheduled our Fall service for October, but Ragsdale canceled that due to high volume; they rescheduled for November 11th. They called earlier this morning stating a tech would be on their way - the tech never showed up. We called them back twice throughout the day and was told someone would be here. Didn't happen. We need reliable, not false promises. We'll be using another HVAC service from this point forward.

The staff and technicians are friendly but that's where it ends. We have the monthly membership we…read morepay and that gives us 2 free "tune-ups" per year - one in Spring and one in Winter. However, it seems like every time the techs come out, they find something wrong that has to be fixed and it costs hundreds of dollars. Being a member, we get a discount, but their prices are so inflated, it isn't like getting a discount at all. We have been talked into the Captura System which was extremely expensive, and they did NOT tell us that you have to replace the UV bulbs every 2 years and those are VERY expensive. They want us to buy our filters from them and even with their discount, their pricing is almost 4 times what I can get the filters for online, so I always opt to buy them online instead. If we need them for something that is considered an urgent or emergency call, we get charged $59.99 instead of their normal $89.99 and they still have to work you in. It just seems like they use words that are over our heads and we have to take their word for it. I'm not saying they are dishonest, I just think they've been trained to try and sell you on more and more goods. They've told us we need to have the ducts cleaned out yet the Captura system was supposed to help you avoid that. They've told us we need a surge protector and blower wheel cleaning. We have had many things done to this system which is only 7 years old. It must have been the bottom of the line system because we've had to replace the defrost board, motor power pack, capacitor, thermostat, 5 dampers that stopped working, and we had a leak in the pan which overflowed onto our son's ceiling and we had to have the ceiling replaced and repainted. Then they installed a switch so it wouldn't overflow anymore but it was faulty and it overflowed ruining his ceiling again - this time I made them pay to have it fixed and repainted (which they did). We also had a larger line installed because the line was getting clogged and we had to have it flushed. I realized we've had it flushed every 11 months and each time it's almost $300 - I thought the larger line was supposed to eliminate that??? We also had to get a new hot water heater this year and he told us the pressure valve also had to be replaced at $500 just for that - all in all $2800 and he said it was because of the tarrifs that what was once quoted at $1500 had now almost doubled. I really don't believe that to be true. In any case, I'm seriously thinking of getting rid of our service contract and looking elsewhere.

Steve is excellent. I trust him and he doesn't rip you off. He tells it like it is. Great guy too.read more

Never again! I feel that the fee that I was charged was exorbitant for just cleaning my dryer duct,…read morethe tech caught me in an off moment and I was in a rush to leave for an appointment or I wouldn't have ever paid that amount for a job that I never even received an itemized statement for! When I called I was told that I would receive it in the form of an email, never received it! My service was done on 1/28/26! If this is how they conduct business, I wouldn't patronize them and won't ever again! Fool me once, shame on me!

I already gave you a Google review but was so satisfied with how Cameron took care of us and his…read moreprofessionalism I wanted to make sure you guys got a an amazing review here as well! I had a plumbing problem happen and of course it was after 8pm at night and this team was prompt at getting to my house diagnosed the problem and fixed it! Left my house clean like they were never there and walked me through what happed and why it clogged and how to fix the issue. Would recommend them 100% of the time!

Colton and Cameron responded the same day. Arrived near dusk and used a camera to locate the…read moreproblem and then attempted to rout the roots out for a good price, but their small auger was unsuccessful at clearing line and removing the root ball, but their efforts gave me some relief. Clover's diagnoses, replace the main, an expensive undertaking. Unfortunately, I gave the job to another outfit, who was more focused on septic repairs, and gave me a 10-year warranty. I have other plumbing projects around the house, like reattaching a vanity and replacing a shower stall, but they Colton declined, hence why 3 stars.