Prepare to wait forever! Usual wait time with appointment is more than 2 hours if you're lucky! The doctor sees you for 5-10 minutes. After, they'll recommend products that they sell in the reception office that I believe is over priced! If you can find another dermatologist in the area, go there! The waiting room in this office is so small too. The group of Receptionist can get very loud on the phone too, you'll hear everything in the small waiting room. Wish they don't overbooked so wait is reasonable! read more

I came in today with my appointment scheduled at 1 pm; I arrived early at about 12:50 with one other customer/patient in the waiting room already. I was taken in shorty after I signed in but I sat in the waiting room waiting for the dr for almost an hour before I had to leave. This would not be such a concern for me but taking the fact there were 3 nurses on shift that I seen and there was only one other patient in the building, it was extremely terrible service. It was sloth/snail-like slow. read more

The office is always overbooked. I always have to wait for hours for my appointments . If I get there at 8:45 am I don't leave till almost noon. I always come here happy and leave so angry!! They have no respect for their patients time!! Their time and $ is important to them, Just not their patients. I have never waited so long before in my life. It's just rude read more

Well all I can say is Dr. Gloria Stevens is the best! I am the type of person who is afraid of doctors and shots, and any type of discomfort etc. So for years I have not gone to doctors or even dentists. If you had seen me in person you might have thought I looked pretty good, but I can tell you that looks can be deceiving. And because of my stupid ego I almost had a stroke because I didn't know that I had high blood pressure. I was only in my early 40's and reasonably fit at the time. Luckily I found a really good doctor ( Dr. Hakak, Covina), who was the type of guy that did tests and took the time and didn't just rush me out the door. Some things can go unnoticed, and we need excellent doctors who are willing to take the time to bring those potential issues if they exist to our attention before they get out of hand. So after getting my blood pressure under control and getting a full physical and being prescribed a tiny pill a day for that issue, (no big deal), I realized it could have been much worse. I had another chance at life, and I was not going to waste it. So I decided to do it all and see a dentist and also a dermatologist. And once again because I had been such a chicken for so long, I almost lost a tooth because of an overlooked cavity. But luckily it was saved by a first rate dentist (Dr. Manalese, Covina) also an amazing doctor!!! So once again, I realized that any minor discomfort I might have had to endure upfront on routine visits was again insignificant to what later I had to face because I procrastinated. Minor visits are no big deal. The third step led me to find a good dermatologist. I wanted someone to look me over and quell any fears I might have had over any imperfections on my skin. There is always something, and that's my point. So I tried several dermatologists and I can tell you that to find a good dermatologist is not easy . The first two that I saw dismissed my concerns and tried to get me out the door in under 5 minutes each. The first was noticeably frustrated that I wanted him to look me over completely. He wanted me to have a certain concern and beyond that to get me out the door. The second dermatologist just said that everything I pointed out was nothing. This guy actually sold pottery in the reception area that his family made, so when I read criticisms that Dr. Gloria Stevens has certain creams, and products actually relating to dermatology for sale, I find it laughable that anyone would criticize this at all. Dr. Gloria Stevens is concerned about your skin and keeping you healthy. She is simply brilliant at dermatology in my opinion and yes they do sell creams and other items to protect you and help your skin but the prices are reasonable and the quality is better than you might find locally. And she also gives free samples lots of times when you only need a little, like when you have had something treated and only need a small amount for short term care. She is a dermatologist and they don't hard sell you anything. In fact I have seen many people come in specifically to buy creams because they love them, because they must work. Most are designed to protect you from the sun, or hydrate, etc, All good stuff. And can you buy them elsewhere??? Sure, they don't have a problem with that, Dr. Gloria Stevens just wants you to do something vs. nothing for your sake. I have not found her office to be pushy in any way and her husband is also a dermatologist there and Dr Gloria Stevens is not afraid to have him come in if he is available as a second set of eyes when needed. So that is also a huge added benefit if you ask me. Is there a wait?? Yes there can be sometimes, big deal, bring a book, play on your phone if you want to, so what. When she see's you, you will forget about the wait if there was one because you will be treated like you are in first class. You will leave feeling cared about and well taken care of, and those feelings have alot of value in my opinion! And rest assured, she will take the time to look at every aspect of what you need. And she will not only see what is apparent to you, she will see so much more. She is very meticulous about taking the time needed and you will feel that you have finally found the type of doctor they only portrait in old moves. (The doctors that had a bedside manner and cared about their patients). If I could do it all over again I would have routinely seen doctors because then the issues I had would have been fixed easier and realized sooner, and I would have felt better. But I cant go back, all I can do is enjoy today and move forward knowing that currently I am fine and have great doctors that really care. And hopefully help some of you with this. I have learned so much from sites like youtube and yelp, so my goal here is to give a little bit back. You don't have to take my word for it, but if you try Dr. Gloria Stevens just once I assure you, you wont regret it. . read more

Dr Gloria Stevens and Dr Ron Liskanich have been my dermatologist office of choice for almost 20 years. Dr. Stevens and her staff has kept my skin glowing and young and I'm so happy when I look in the mirror. The result is because of her and her continuing education in her field. Thank you Dr Stevens for making all my visits worth while. Jill read more

Dr. Stevens is amazing and she is worth the long wait. She takes her time with you and she's very knowledgeable. The front desk tells you when you schedule your appointment to expect to wait anywhere from 1-3 hours. You can check in at your appointment time, ask how many people are in front of you (adding 20-30 min per patient in front of you), leave the front desk your cell number and leave to do errands. read more

Dr. Stevens was recommended to me by the day spa I go to for facials, , they informed me to make my appointment for the earliest one available. They also told me the later in the afternoon the appointment, there will be a wait time because the scheduling is booked solid. I don't mind going in at 8 AM to see her first thing in the morning. The office is clean and the staff is courteous. read more

Dr Pham at Dr Stevens office is the nicest doctor. I had small piece of cancer removed from my nose and I didn't feel a thing. Thank you Dr Pfam! read more

Being a patient of Dr.Gloria Stevens has been one of the best decisions I have ever made! She is extremely professional and knowledgeable about my skin condition, especially treating my aggressive acne and eczema. Instead of just promoting products like many other Derms I went too, she really took the time to sit down and discuss the best option and treatment possible for me. She put me on a treatment plan that was reasonable with my insurance and my skin has never looked better. After struggling with acne for years, I really thought that nothing or no one could help me. She is so knowledgable about her craft and explained thoroughly all my options. Not only did she give me best medication and topicals, this doctor actually cares about her patients... Yes you will probably have to wait to get an appointment but trust me it is worth it! She takes the time with you and does not rush you out like many other Derms! She spends time with her patients and is one of the most respected dermatologists in California. If you really want expertise and someone who can really help your condition make an appointment today. Trust me it's worth it! read more

Dr Stevens is an awesome kind and patient Dr. I started seeing her for my discoid lupus about 3 months ago and the treatment she has given me has helped tremendously! I am very excited to see my hair growing back to its' full potential. The staff there is always helpful and kind when I need their assistance. I plan to continue to see Dr. Stevens in effort to continue the improvement with my hair and skin issues due to the lupus read more

I've been a patient of Dr. Stevens for nearly 15 years and I wouldn't go to anyone else. She always listens to all of my concerns and answers all of my questions. She even notices rogue moles and deals with them instantly. She is so meticulous. And so very knowledgeable. In reading the other reviews, I do have to agree that at times the wait can be a bit longer than anticipated, but I honestly feel it's no different than seeing my GP doctor. (Now that I think about it...maybe it's all of my rogue moles that causes her to fall behind). Sorry people! I highly recommend Dr. Stevens. As an added bonus, her staff is so friendly and helpful. I wouldn't trust my skin to anyone else. read more

I would not trust anyone but Dr. Stevens. She is very thorough and has always been right with my biopsies ( and I have had quite a few). The wait is less than what I have experienced at other doctor's offices. Would recommend her! read more

I was impressed with Dr. Ronald Liskanich for many reasons prior. Today he removed my husband's stitches in seconds. My husband thought he has not started yet. When he did the surgery 2 weeks ago, he took time. And also my husband had few warts near his eye. He voluntarily took those off; just few seconds. He is extremely skillful. I was surprised for his care towards him. I have never experienced a doctor going out of the way to take care of his patients like him. read more

Dr. Stevens has been my dermatologist for at least 15 years. I now live in Orange County, but I would never think of changing doctors. Dr. Stevens is the best. She has helped me with my skin conditions as well as my sisters. In fact, one time my sister had an appointment, but I had a skin flare up. So my sister showed pictures of my skin and Dr. Stevens quickly made an appointment for me that same day! I would highly recommend her to anyone. She cares tremendously for her patients and she explains everything she will be doing or prescribing. read more

As good as dermatologist is, the wait isn't worth it. Took off work to take our daughter and waited 1 1/2 hours. Unacceptable.

Appointment at 9:45. At 10:55, waiting with at least three people in front of me. I need to find a different dermo in the area. I've been coming here for years and it is getting progressively worse. Maybe they need to limit the practice a bit. It seems like it's become a real cram as many as possible operation. I can't help but wonder if their patients are getting their money's worth. read more

I found the best dermatology office in the upland area!! It doesn't matter if you go there for a skin cancer, rash, acne or something cosmetic, my family and I have been there for everything. Let me tell you, Dr. Gloria Stevens and Dr. Ronald Liskanich know their stuff. My son is being seen for acne, he usually gets an acne facial once a month and his skin is looking terrific! My husband has had numerous skin cancers(all caught early) and is required to be checked every six months. As for me, it's cosmetic procedures. I have had a few things done in their office and have been VERY VERY HAPPY! Just recently I had Restylane done in my lips, they came out BEAUTIFUL!! They look so natural, I am so HAPPY WITH MY RESULTS. One of my girlfriends saw how great my lips looked and decided she was going to go to her dermatologist and have Restylane injected in her lips also. NEEDLESS TO SAY, they didn't quite look like mine and she ended up making an appointment WITH MY DERMATOLOGIST'S!! Her lips look FANTASTIC now and she will not go anywhere else for ANYTHING!! NOW, SHE ALSO HAS FOUND THE BEST DERMATOLOGIST OFFICE IN TOWN. read more

I had my first appointment to see Dr. Stevens early last week and contrary to some of the reviews below I had a very pleasant experience at this office from the very beginning. The receptionist was accommodating in getting my appointment scheduled for a future date that I felt was appropriate, honestly I would question the quality of any doctor if they regularly had next day appointments open. I was politely addressed as soon as I entered the office by the staff and waited for a maximum of 20 minutes before I got to see Dr. Stevens directly. Dr. Steven's bedside manner instantly reaffirmed with me why I scheduled my appointment with her rather than a different doctor. I felt very comfortable as she practiced great empathy in educating me on my condition and all possible remedies. I had a truly 5 star experience in my visit to Dr. Stevens and would highly recommend she and Dr. Liskanich to anyone seeking cosmetic dermatology in the future. read more

I have been going to Dr. Stevens for quite a number of years and have come to absolutely love and appreciate her. As a matter of fact, our insurance has changed and I am not covered for any services received at her office. I go to her because she is thorough and knowledgeable and I trust her explicitly. She has never pushed me for any procedures or products. She will explain thoroughly any questions that you ask her. For those who complain about the wait; remember how much time SHE SPENDS WITH YOU. She never rushes and will give YOU her complete attention, as she does to each and every person that she sees throughout the day. Her office staff is knowledgeable, caring and work hard to make things go well. They are a busy office and handle each client efficiently and caring. They all are cheerful, helpful and friendly; especially Lisa. read more

I would definitely recommend Dr. Gloria Stevens. I appreciate that she takes time with her patients and listens to concerns. I have always had a problem with varicose veins and now they are gone! What a relief! I will never go anywhere else. read more

Horrible! Mis-diagnosed. Caused pain to last longer until I found a different dermatologist. Passed off from resident to residents or a number of years, then Dr. Pham for wrong meds and diagnosis. Will never go back. read more

Shame on the Drs and office staff for running this business as they do. Over scheduling, making patients wait for hours for their "scheduled" appointments, and lying to their patients-telling them you that the reason the dr is late is because she's spending extra time helping the previously scheduled patient with a newly discovered condition, like skin cancer! I find it hard to believe that every single patient has a surprise condition that needs immediate treatment, causing 2-3 hour long waits past your scheduled appointments. Shame on us as patients for allowing this business to treat us this way. I will never go back, and don't care if this dr is viewed as the best and worth the wait-as I overheard a women who said that she comes prepared to wait with a good book. This business will continue to treat their patients with disrespect as long as we allow it. We are sending them the message that we're ok with paying them to treat us like this. Finally, after waiting for 2.5 hours I asked the staff how much longer, they said 2 more patients ahead of me, but they could get me in to see another dr right away. WTH!!!??? Never again. If I could give them a zero I would. read more

The wait is insane here. It is not worth it just as rest of reviews say. Hate to leave a bad review based on that but people need to know a lot of their time will be wasted waiting in a room. Not just the waiting room but back in the appointment rooms as well before even being seen. Very unorganized practice. It is supposed to be professional and there isn't much professional about it. Everyone seems busy, frustrated, hectic and just beside themselves here. I can see why. Over booked and out of order. Plan for a few hours if you come to any of these Drs. That goes for any service you go in for. My visit was over 2 hours at this location. 10 minutes of a visit from dr. The rest just waiting waiting waiting. read more

The staff is super friendly, and really make sure you are super comfortable. Dr. Liskanich is a miracle worker! I saw immediate results of my acne after just 2 weeks of being treated by him and even more results after 1 month. He gave a skin care routine that truly works! I have had severe acne and acne scars since I was 12 and after just one month they were almost gone! I have done the laser scar treatment once and I saw major results! Dr. Liskanich really listens to you and does excellent work! read more

I had been a patient for years, but saw increasing emphasis on cosmetic rather than medically necessary procedures. Posters on skin cancer were replaced with dysport, botox and cool laser. My annual skin check was completed in about 5 minutes, Dr Liskanich made sure to hawk a cosmetic procedure. He told me what a huge difference a cool laser would make on my face. He claimed all those nasty lines and wrinkles would be gone, and if they weren't he'd do a quick redo on any problem areas. I scheduled a year later, only to see a price increase of $500 for the procedure. 3000 bucks later, the lines and wrinkles were still present, though my face was more even and sun damage gone. I asked for the redo, but the new price was 2 grand. I took my prescription for Retin A and never looked back. See a plastic surgeon and forget this couple who obviously need to pay for their kid's medical school bills. read more

Dr. Gloria Stevens is the BEST dermatologist I have ever seen and I will not go to any other dermatologist other then her. In fact, she is not even covered by my insurance but I do not mind at all paying cash for her service. She throughly checks every mole (and I have tons) and removes not only the dangerous ones but the ugly ones that help my skin to stay young and fresh looking. She educates me on every visit and understands that us women want to keep looking our best, especially as we start to age. You may wait for a while to see her but when it is your turn she will give you all the time and attention you need. She is so worth the wait and I promise you she will give you the type of service that you desire and appreciate in a doctor. I am so grateful for Dr. Stevens. Thank you for your professional and caring service! read more

Dr. Gloria Stevens has been my dermatologist in excess of 23 years....and saved my life. At times, waiting for her examination has been long (much improved in recent years). The reason for the wait, I discovered, is that Dr. Stevens is VERY THOROUGH and, when needed, will spend extra time to examine thoroughly and completely. As a result of her thoroughness, a small spot, which could have been easily overlooked, did not look good to her. Sent to the lab, melanoma was discovered. Caught early, the area was excised with no additional treatment needed. Thank you, Dr. Stevens, for saving my life. Ed Talen read more

I have discovered that there are dentists and doctors that respect the time of their patients - this office does not. I have a business to run and believe it or not there are other companies that do the same thing we do so if the client finds us disrespectful of their time they will go elsewhere. Do you suppose that our clients would have waited 90 minutes in the lobby because we have other clients ahead of them. I don't care how good these doctors are - if they don't show up for the meeting how good they are doesn't matter! As patients we are clients to our doctors and dentist. i have a silver PPO with very good benefits and I HAVE A CHOICE. We need to let our health care providers know that we have lives outside of their waiting rooms. I did not pay attention to the previous reviews like mine and wasted 2 hours of time between traveling and waiting. I will never go back to this office. On a positive note I have some FANTASTIC doctors that are not only good at their profession but they also understand my time is valuable. read more

I have taken my wife to 2 separate appts. and both were well over an hour wait. I thought when you make an appt. that set your time? So either this office has no time management or they simply think no one has other things better to do than sit in their lobby for almost 2 hours. What even makes it worse is the their front office staff could care less. This clinic is a joke and I would never ever recommend this place to anyone. Stay away from this place, total waste of time. read more

Just wanted to post an update. One of the staff members, I can't recall, but probably a manager called to follow up. She wanted to explain why things were so backed up and wanted to see if there was anything she could do to get me to reconsider and come back in. Apparently there was an incident out back that caused them to call the cops. I did see two patrol cars outside of their office, so I can believe that it actually happened. It could be that this did exacerbate their wait line, but seriously, I don't think any more than what others have described. I let her know that their reputation for overbooking is pretty well known on the internet and that's what spurred me to leave while I was in the exam room. She said she had no idea or knowledge of their rep on the internet and so I encouraged her to read on Yelp and just search the company and read away. Anyway, I take my imaginary 0 and raise it to a true 1. I really appreciate when a business tries to make things right, but I think this place has a long way to go. I totally forgot to mention how cheesy I thought it was for them to make their nurses pitch/co-market the brother's cosmetic dental practice and the spa. My goodness, I hope they get a cut for being forced to do that. Why don't the doctors own that role instead??? read more

Dr. Liskanich lacks empathy and professionalism. My experience was several years ago (before the benefits of yelp could steer me in another direction), Dr. Liskanich performed laser hair removal on my lower legs. I had been complaining of the pain the laser was causing me and instead of taking the time to stop and view the condition of my leg, he just snapped at me and basically told me to keep still. When he was finally frustrated w/ my inability to stay still b/c of pain, he stopped and as he was about to tell me something when he realized that he had burned my right lower leg. My leg was covered in blisters, I was crying not only b/c of the pain but also b/c of the severity of the blistering all along my leg. This was several years ago and the scarring on my leg due to the burn has never gone away. At the time of the incident I was 13 years old and my parents optioned to allow me to have laser hair removal done b/c of a severe issue w/ ingrown hairs on my legs. I am now 27 and the scarring has never gone away. After the doctor reviewed my leg, he did not offer an apology or any reassurance about the situation. Instead, he called his wife in to review my leg and prescribe a burn cream along w/ a topical anestic (which was to be used an hour before my next treatment). Although, I can understand that my situation may not be common, the lack of empathy the doctor showed was unbelievable. read more

you schedule with Dr Steven's and they try to make you see another doctor in the office when you arrive. waited 1 1/2 hours to see her and was told there were 5 people still ahead of me. when I wanted reschedule I was told I would have to wait until October. worst experience at a doctors office read more

Do not I repeat do not take your children here! Do yourself a favor and take your child to someone that specializes in children. What a nightmare! I was referred by my daughters PCP for molluscum besides the fact that they make you wait long periods of time Dr Stevens in my experience is not very knowledgeable when it comes to children, and the treatment practices are old school and down right torture do yourself a favor like I did after coming for treatment a second time and being accused of child neglect go to a pediatric dermatologist where they actually care for your child and take the time to make sure they are comfortable not just scrape the skin off of their face to get you out the door. Worst experience with a Dr ever and I would never ever return. If your child has molluscum do yourself a favor and make the drive to Pediatric Dermatology of OC in Irvine they are top notch when it comes to treating children. read more

Dr. Gloria Stevens gets a perfect 5 stars!!

Dr. Gloria Stevens has been my Dermatologist for over 12 years and she is excellent. I highly recommend her.

I was given a second opinion to Dr. Gloria Stevens and although I have Blue Shield of California was refused by her practice. I have an HMO and was cleared by them to see this doctor and they won't take a new patient that isn't from their local area. I just don't understand why that would be. The receptionist was matter of fact and this issue was quite black and white for her. I wonder if the doctor understands how devastating this was for me since I don't trust my local dermatologist for treatment. Thank you for letting me start all over in my search for a trusted dermatologist. read more

Wow unbelievable, I called to see if I could just come in and get some more Retin A that Dr Stevens sold to me during a visit while getting skin tags removed. I think I paid $160 or $180 and now since its been 2 years and no longer have insurance. They want me to pay for a Dr visit that's going to take 1 min for her to look at my skin and say ok now that I ripped you off on this visit pay the money for the retin A and they say its the law. If I have to be seen, ok be that as it may but put the cost of the visit towards my medication so you can follow the law and your customers/ patience don't feel like they are be swindled and taking advantage of people who can't afford health insurance. I referred my aunt to Dr Stevens to have some skin tags removed and due to not having insurance she put what ever the cost my aunt paid for the visit towards the cost of all the skin tags she removed. I guess I'm not that special, because I'm trying to break the law, as the office manager put it. read more

i've been going here on and off for the passed couple years the people who work there are really good people and the doctor was really helpful finding me affordable creams and which ones my insurance covered. definitely recommend this place read more

Disappointed in the extreme wait time for appointments. Every time I come here I've got to wait 2 hours, and what's worse is they don't even bother to tell you that they're hours behind. Small waiting room, I had to stand most of the time. Very poor customer service, some of the front staff was very rude to me. I've been here a few times now but I will not be coming back.... I've only had horrible experiences here! They lost me as a patient yesterday. read more

I've been seeing Dr. Stevens for over 20 years. I've had some quite a few precancerous and cancer spots on my face, as well as, other normal skin growths. She does an excellent job of examining and treating my skin issues. She's a very authentic doctor and deeply cares for my health and my husband's . She treats the whole person and takes time with you. She also suggests products for my aging issues. She is my "go to person for skin issues." Her office is pristine and the staff is professional and helpful read more