Worked hard, crunched the numbers time and time again until he found the perfect match for me…read more Constant communication the whole way through. Quick to close. Oh and he lives to work for the small guy, he is willing to take on loans and customers the big guys wouldn't want to "waste" their time on. Apply with more than one, but in the end you will end up right back here. So save time and money, start here first.

From the owner: NMLS# 2033904 | Guaranteed rate NMLS# 2611read more

I contacted Stephen Campbell (Stephen Campbell, Senior Loan Officer NMLS #96217) to work on our…read morerefinance. He offered ability for float down, a low interest rate with no fees, on the surface everything seemed great. When we tried to lock the next day, all of a sudden he said he had 2K in fees. At the time I didn't check other agents in his company so I agreed since 3.5% was such a low rate at the time (end of January 2015). I wish I had worked with another agent because when I did check, other agents gave me the same rate without the 2K fee. Stephen was condescending and argumentative, overall difficult to work with. While we were trying to close our refinance, he was on vacation and he didn't even notify me or let me know to contact someone else. Then when he picked up my call, he was exasperated that I called him during his vacation. Which is absurd because I was never told beforehand that he was leaving in the first place! Had I known, I would have been fine to follow up with someone else. Other gems during our conversations - "Oh I know our online site says your loan was submitted to the bank, but in fact it was not and we will need more time to hear back from the bank. Nobody uses the online site anyways", "Oh when I said that the loan was being submitted for approval what I REALLY meant is that it goes to our internal team first and not really to the bank yet." In the end, the refinance was still rejected. Overall a bad experience and a waste of time and energy. Luckily I was able to close with another bank instead at a low rate.

On July 15th, I officially closed on my Jumbo Mortgage loan with Mortgage Master, using Stephen…read moreCampbell as my loan officer. Not only did I get a great rate of 3.50% on a 30 year fixed, but there were lender credits paying for every single penny of the closing costs. I'm not sure how Stephen or this direct lender gets such good rates, because when shopping other lenders, most lenders were quoting me much higher rates of 4% or even higher ( due to the loan being a large Jumbo). Stephen was always available to take my calls. He was always very informative with a direct no non-sense approach. At one point during the process, there was a market- improvement, and without even having to ask him, even though my rate was locked, he requested a float-down on my behalf to an even lower rate. As a result of this good service, I have since referred 2 family members to Stephen, and they too now have loans in process at these great rates. This lender takes no short cuts on processing. Some of the documents they asked for did seem silly. I just sent them in without a fuss. I didn't mind having to jump though some hoops to save such a large amount of money over the life of the loan. PS: Even after closing, I got a nice box of Dancing Bear cookies shipped to me as a thank you closing gift from Stephen. I thought that was a nice touch.

These guys delayed my loan process by weeks. First they had to switch the type of loan. Then they…read morestarted over because of wrong type of appraisal. The loan processor was asking me for documents and verification several times. Some of which I had already provided. Even after all of that they tried raising my rate on me the last week of escrow. I had to pull out. Between the main contact, the processor, the officer and underwriter, They were not communicating with each other. Choose another lender

Alex Cottone & Spirit Souza (along with a few prayers) were rockstars. Alex answered all of our…read morequestions, & was available to us almost any time during the day. They worked quickly & to perfection! Quickest, smoothest closing we've ever had-& we had some credit issues during this purchase. Thanks again to Alex & his team! We love our new home, & are grateful for your expertise! Would recommend you guys anytime!

Excellent service. Always there to answer any questions I had. Kept me updated every step of the…read moreway. Would use again, recommended to all!

Great rates ..refinancing was quick and easy...Customer service was amazing.. I worked with Mike…read moreTuley and he was quick to assist and get right back to me

DO NOT USE THEM!!! I would leave 0 stars if I could!! The loan officer at Northpoint in Rocky…read moreHill, CT promised the world, and delivered NOTHING! Missed critical information about the house being purchased during the initial mortgage application. Never asked the buyer certain questions about their finances, that wouldn't have been on the credit report. Both of those situations resulted in a delay in the process. We have had to extend our closing 3 times. I do not get any updates, and very rarely get any response when I call, email or text him to get an update. HIS client, the buyer, as well as the other real estate agent are also so frustrated at his lack of communication! Worst experience ever!

I had to leave a rating in order to post my review. If it were up to me, I wouldn't leave any stars…read morefor this horrid company. Our loan officer was wonderful, but the underwriter was a worse than terrible. My husband and I started a refinance in June that should've been approved in late July and as of today we withdrew our paperwork. We have spent five months jumping through hoops and wading through copious amounts of useless paperwork with no answers. The underwriter keeps asking for more paperwork, then goes silent for weeks. I will never use this company nor will I ever recommend it. This has been the worst experience ever.

If your buying a house and need a mortgage broker you MUST go with A.S.A.P Mortgage!! I've heard…read morehorror stories about the mortgage / home process and from start to finish, my husband and I enjoyed every step thanks to A.S.A.P Mortgage Corp. From day 1, Irene Amato and her team Chris, Cindy and Isha went above and beyond. As first time home buyers, my husband and I went into this blind. A.S.A.P Mortgage held our hands from the start, guided us through the entire process and were extremely patient. They were there to answer any question we had, were extremely responsive, and wouldn't hang up the phone until they knew we were comfortable. Thanks to the A.S.A.P Mortgage team, not only did my husband and I successfully close on our home (meeting our initial closing deadline) but we throughly enjoyed the process. THANK YOU to Irene, Chris, Cindy and Isha for your endless support the past 1-2 months!! We couldn't have done it without you!!!

I did not use ASAP Mortgage, but here's why I'm writing a review. A few months ago, when mortgage…read morerates were way low, I called around asking for quotes. The internet banks were quick to give me quotes at competitive rates. I figured I would call ASAP to see if they could do any better. When I called, the owner answered the phone and spent the next five minutes talking me OUT of refinancing. She said something along the lines of, "listen, I could sell you a mortgage refinance and make a commission on it, but based on your current mortgage and how much you owe, it won't be worth it for you." I then sat down and took a hard look at the quotes I had been provided and realized that the owner of ASAP was right - a mortgage refinance wouldn't have saved me any money, and it possibly could have cost me some. When is the last time you heard of a business owner turning away a sale because it wouldn't be right for the customer? I was impressed.

Beware of this questionable working capital leasing broker that relentlessly bombards countless…read morepotential customers daily with misleading robocalls. For starters, no legitimate broker can offer a 4% rate - it's simply not feasible. Moreover, this supposed 4% rate they advertise is a complete fabrication, as even the prime rate isn't that low. In reality, this company charges exorbitant rates of 40-50%, exposing their true nature as a scam. Spread the word to protect others from falling victim to this company's fraudulent practices and being taken advantage of financially. I strongly recommend filing a complaint with the California Lenders License Board to report their deceptive and unethical tactics. Their website is pure garbage as well because it's one page with bogus information and they do not have a physical address. It's a one person operation most likely. AVOID THIS COMPANY AT ALL COSTS

Repeated robo calls despite my personal requests for them to stop harassing me with their incessant…read moremessages on my voicemail. From the reviews I read from borrowers they're a total nightmare . Very unprofessional with the robo calls. I've personally spoken with them multiple times to stop calling.

Not only am I a fan of credit unions, I am a fan of financial counseling and empowerment. The good…read morenews is that I'm a member of UMassFive, which has team members throughout their whole organization interested in exactly that. From Jeremy Raddar who helped quickly finalize my secured personal loan during the back offices' lunch, to Craig Boivin VP of Marketing who is familiar with major Credit Union advocacy and research groups like The Filene* Institute [no relation], and to Christine Apraham who helped me set up the loan, appointment, and subsequent paperwork I needed to reduce my debt and disclaim my secured loan's collateral. All in all, the response listed for 1 star reviewers is NOT my experience with UMassFive. Let me disclaim something as well: the world's cybersecurity systems are under attack and I have personal experience with my own internet security alarms. However, UMassFive has had no service disruptions on par with the NotPetya attack on Ukraine's banking systems by Russia. Instead, the staff has responded to me within 24 hours, like Christine when I asked her about my statements being inaccessible from my account. The staff is resourceful, too, like when Jeremy couldn't use his digital signature capture pad and instead had me use the digital signature web application from my phone. These people are tenacious, and will do the research to do the best job they can because they all are personally invested in the success of UMassFive as members and as employees. Every one of them is excellent and has provided me service beyond just a money printing machine, they are interested in my success as a credit union member, not in profiting off me like a bank. This branch in particular was very welcoming, from its gender neutral bathrooms, to its open space allowing me to wait at a chair or table for help, and to its offices where I could be personally helped. I don't know if there's any bus access, but there's plenty of parking right near the UMass University campus and down the street from Amherst town center. If you really want to stop the international money crisis, the monopolies of 'money trusts,' and help your local community, join UMassFive or one of the many other local credit unions. You'll be putting your money where it matters. Thank you, I'm excited to remain a member (and invite applicable family members :)

I've been banking with UM5CFCU since I was in high school, about 25 years ago. I went in today with…read moremy parents on unrelated business, but we also had some US Treasury bonds to cash. Alicia was helping us with the unrelated business, so she agreed to help us with the bonds, too. It turned out most of the bonds lacked an identifying number that facilitated their redemption, but she spent a lot of time independently researching how to cash them and was ultimately successful. She was not only really friendly and professional, but went far above and beyond to help us with this. I've always had good experiences at this branch, and appreciate them.

What a horrible company frankly. They were unprofessional, unorganized, and unhelpful. After having…read moreat least 4 different conversations over the phone with 4 different people- who asked me the same questions over again, I was confirmed for an appointment with a loan officer. We showed up to the appointment and were told we would not be meeting with that officer but with another who also wasn't there. We were kept waiting in a conference room alone for over 30minutes only to have a very nervous and inexperienced assistant with us who couldn't answer any questions. Anyways we got all our questions easily answered and moved forward with a mortgage loan from our local credit union. Don't waste your time here!

Andrew Borges and his team are the best! Hands down. Julie Moroney was his assistant. They were so…read moreprompt, punctual, and friendly! Very personable team! Buying our first home was overwhelming but they definitely eased our minds more than once. They were always responsive and available to talk through concerns. Go through shamrock! You will not be disappointed! We will return to them for future home buying/refinancing.

Great company... Fast and efficient with great terms and no…read morejunk fees. I hot 90% plus 100% of my renovation budget.. closed in 10 days

Joe Mannino helped me with a quick fix and flip! Always answered fast, on time, and super…read moreknowledgeable! 100% recommend!