Unfortunately, Harmony Hearth and Home are the only Harmon Stove Dealer in Cheyenne. I will try to…read morestick to the facts, rather than just venting. I have had Harmony Hearth do the annual service for my Harmon pellet stove a number of times. I have always found the service techs (if that's the correct term) to be personable enough. However, I have learned to double check the service after they leave and have had to finish the job more than once. My impression is not that they are lazy or dishonest, but just that they do not really know all the stuff that needs to be done for the annual service. I have also had Harmony out for repair work. They replaced the hopper latch once. That was a simple task and they got it right the first time. The bigger, but not complicated, repair was replacement of the combustion blower motor. This requires unlatching and sliding the stove out of its insert, unplugging the motor, undoing a few wingnuts to remove the blower, removing the impeller from the blower (one screw), attaching the impeller to the replacement motor, reinserting the blower, tightening the wingnuts and plugging the new motor in. (Simple enough that I would have done it if I knew the fault was the combustion motor in the first place. The stove just gave me a "status" error light and didn't work.) The initial blower motor was about five years old when it went out and I run the stove 24/7 during heating months so that is not a knock on Harmon (although the Harmony guys are always telling me that I should switch from the top rated stove brand to another brand which is better. A brand they sell . . . .) Anyway, on the initial service, the tech showed up in a reasonable time but it took several service calls to get it fixed. (One to diagnose after which the blower had to be ordered, another to replace the blower, another to diagnose the continued noise which (the auger was wearing out) and another to come back and replace the auger.) Ouch, that was a bit expensive. After all that, the repairs were complete, the stove started and worked fine and I thought it was the end of the story. The bill was a bit steep, but whatever, I paid it. Unfortunately, the replacement combustion motor was after market, not OEM, which I did not know about. The cost difference is about $80, which I would have paid had I been given the option. The after market blower went out about 2/3 of the way through the first heating season. I called for warranty service, and was given an appointment months later after the heating season was over. When I asked why the delay, they said the owner does all the warranty service and that was his first available appointment. With no one else available to service the stove in Cheyenne, I had to grin and bear it. When the warranty service appointment came due, it was not the owner, it was a technician who was unable to get it fixed. I reset the appointment for short time later with the owner, who showed up as scheduled. After inspecting the blower, he said that it was not a bad blower, he just had to break it lose from a carbon buildup to get it to work. That is not supposed to happen and he did not really have an explanation. Sounded funny to me, but the stove was running so I let it go. I got a $50 bill for what was supposed to be a warranty call because the blower Harmony put in less than a season before wasn't working. While not happy, it was only $50 so I paid it. Now, the first cold snap of the next year, I have run one . . . . one bag of pellets through the stove and the blower motor quit again, exactly like last time. I called to see if I could get them out to deal with it, they would not commit to servicing it under the warranty and said they would have to talk to the owner about when they could get out to look at it. I have not received a return call yet. . . and have a feeling that, if they do call, they are going to say they are booked until after the heating season is over again. Obviously, I am frustrated enough to post a review. I have a simple rule for these things. I give people the benefit of the doubt until I feel they have given me a reason not to. Then I just don't deal with them again. I have now ordered an OEM motor and will just replace it myself. I have also reached out to next closest service companies in the Northern Colorado area, Advanced Comfort in Greeley and Lemons Heating, to schedule a mid season service. (Yes, I hate disassembling and cleaning the thing.) Hopefully, I will have a better experience there. UPDATE: To be fair, I am updating this review with a note that I did receive a voice mail from Barbara at Harmony Hearth and Home about scheduling a service appointment a day or two after I posted the review. By that time I had already called the manufacturer, got the part numbers, found them online and ordered the replacement parts. Although my mechanical acumen is comparable to Frasier and Niles Crane, I got the job done in less than an hour.

These folks are excellent! Ignore those old negative reviews, as the new ownership really knows…read morewhat they're doing. Terrific customer service and outstanding work to thoroughly clean & service our gas fireplace. We could not be more pleased!

Thos is not Home Depot having everything you could imagine for home improvement but it has the…read morenecessities. The service is expedient and friendly. Prices are reasonable.

I stopped by on a Sunday looking for a shipping tube to protect some posters we were taking back…read morewith us in our luggage. They didnt have them is stock but helped me out by cutting a 1.5' long, 1 3/4" diameter piece of PVC that did the trick. Very helpful and friendly staff and even asked me if I had a Ace Rewards number, and if I was a veteran or over 60 to qualify for that discount (appreciated the reminder because I forgot to ask).

If I could give it zero stars I would. My wife and I went in around 1:00 to buy a new refrigerator…read more We knew exactly what model we wanted and we're ready to drop the cash to get it. We could've ordered the fridge through Sears Hometown's website, but we figured we go to the store and actually interact with an actual human being. They didn't have the fridge in stock, which we already knew going into the store. The older gentleman who helped us said he would have to call the warehouse and asked if we could come back in a few hours later in the afternoon. We can just order the fridge online, but apparently he couldn't help us complete the sale right then and there. Regardless, we agreed we could come back later in the day. We live in Carpenter so we couldn't just drive home and come back to the store when he called us. So my wife and I stalled for 5 and a half hours in town with our sick toddler and a 3 week old newborn only for them to never even call us back. We went to Lowe's and ordered a fridge and set up free delivery in less than 10 minutes. I will never go back to Sears Hometown since they clearly don't care about actually helping their customers.

I needed a washing machine 2 weeks ago. You have to wait for some one to come out to your home to…read moretell you that for slightly less than $800.00, they can fix your $700.00 washing machine that is now almost 4 years old. I will tell you, Home Depot and Lowe's have nothing in stock. Delivery schedule will be a week or more out, even though the warehouse is as close as the Denver area. Great customer service! Yes, I am being sarcastic. Christy at Manweiler Appliance worked with me, she knows the appliances they have in stock, what the appliance bells and whistles are and, sure, I could have brought my new washing machine home today, although I prefer to have their guys haul it up my deck steps, into my home and complete the hook up process. Oh, I don't have to wait a week. I will be doing my laundry tomorrow! Thank you Christy!

I am so happy that Victor came to my house and got my refrigerator up and going. He leveled my…read morefridge which the delivery guys could not due. He showed me the switch for the ice maker. It was hidden behind the ice cube door, in a weird spot. I was fit to be tied until Victor. He's a great selection for service. He's honest, nice and cares about his client. If I have any more appliance problems I will definitely call for Victoria. Thank you, Cris Wilkinson

Stellar all around experience! * The communication: fast,…read moreprofessional, clear and full of attention & care. * The job: Prompt, meticulous, knowledgeable and also full of attention & care. Will absolutely have them come again!!! Beyond happy! Before & after pics attached.

From the owner: Boulder’s Premier BBQ Cleaning and Service Provider…read more Bar-B-Clean is a locally owned and operated grill cleaning company based in Boulder County. Bar-B-Clean offers professional grill cleaning, repair services and new grill sales. Our specialized steam-cleaning and degreasing process will leave your grill sparkling - no grease, grime, bugs, rodent droppings or anything else you don’t want to end up eating. Were the BBQ grill experts you’ve been looking for! At Bar-B-Clean, we handle the dirty work for you, so you can get back to what you really want to do…GRILLING!

Avoid at all costs - if you get a working machine great, if you don't you're out of luck and money…read morewith this company. Long story short - they delivered 2 "brand new" washers with huge holes in the drum and are taking no responsibility and we have yet to receive a refund or confirmation of a refund and it's been almost 3 weeks since our order. We bought a brand new Whirlpool washer/dryer set on 4/26/25. All seemed well and John Hartley the salesman seemed helpful and kind. We ended up buying brand new (instead of scratch and dent) to avoid any possible issues down the road. Delivery was 4/29/25 and within 20 minutes of the washer being installed and running the test cycle, water was leaking all over the floor. The delivery people refused to come back and check their own installation. We called the store and was told that we needed to call Whirlpool to get a technician out to look at the machine. The technician arrived on Thursday (5/1/25) and the moment he took the cover off the machine he noticed a huge hole right in the drum which was the source of the leak. He actually told us that this was caused by either the delivery team dropping the unit or someone mishandling and dropping it at the Appliance Factory warehouse or somewhere along the line from the manufacturer. We called Appliance Factory back and asked them to send out a new machine - we were extremely patient with them but frustrated since this was brand new, but mistakes happen right? They delivered another brand new machine on 5/8/25 and I personally went out to meet the drivers and had them open the cover on the driveway and it revealed another even bigger hole in the drum. I rejected the delivery and they took the machine away and since we still had the old broken machine in our basement I demanded that they take that one as well since what were we going to do with a broken washer? We decided we no longer wanted the dryer either since it was clear to us they are selling defective machinery and have no integrity behind the products they are selling. We have talked with management (Doug) and John 5+ times since this entire situation and they do not stand behind the products they are selling and are quick to throw the manufacturer under the bus. If you encounter an issue with anything you buy from them, they have no repair team or refund process that doesn't involve them getting a credit from the manufacturer before releasing your money back to you. They will continue to hold your money hostage and claim that everything is "above their paygrade" and "out of their control". They also told us that they found 14 units with holes in the drum that were supposedly "new" so who knows what they are actually selling to you. Doug (the manager of this store who avoids getting on the phone and prefers his salespeople be the buffer between him and customers unless you call the president's hotline) has no integrity, compassion, or thought behind his actions. I have attached pictures of the drum holes as evidence. Save yourself the trouble and buy from a big box store that is easier to work with and doesn't hold your money hostage.

We came in with our family of five ready to buy a dishwasher that day. We spent 30 minutes without…read moreanybody offering to help us and had people come behind us get helped before us. We went across the street to Home Depot right away and bought our dishwasher the same day.

Steven here at this local branch has absolutely no control over his emotions. He treated us with…read morecomplete disrespect and frustration when all we were trying to do was get clarification on our payment schedule. We were behind and called THEM to make the due payment. This is what we were treated with. We contacted Aarons customer service and was told we'd be contacted by Paul, the regional manager to figure this out. We refuse to deal with this man any more. He has a poor attempt as intimidation that will definitely not work with us. They play low ball very poorly.

Been a customer going on a year, or should I say Prisoner?…read more The people were nice at first, of course, but then when we noticed the climbing monthly payments and confronting them about them we saw the genuine colors they really offer...and I will assure you it's not vibrant blue or white.... Our problems led us to contacting the regional manager, who gave me his name as the RM that had been fired a month before and did absolutely nothing about the issues we presented to them. To top it all off the couch we purchased had components that didn't work (USB, backing piece of the armrest broke) and we asked for them to be repaired, that was in December, it's now September of the following year and nothing. We are paying out our account tomorrow, and we will not only talk to people about their service and products but pre-warn them about the issues they absolutely WILL encounter. The day I hear they closed their company for good is going to be a good day...I'll sleep much more sound knowing they won't target people and syphon their money at every corner they can. This company isn't your friend, only your money is of interest to them CONSUMER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!