I had an outstanding experience working with Tony. From the moment I inquired about a 2024 Ram…read moreProMaster, he went above and beyond. Before I even stepped foot on the lot, he had already sent me the CARFAX report and answered every question I had. When I arrived, Tony took the time to walk me through the vehicle again, making sure I had every opportunity to inspect it inside and out, under the hood, and underneath the van. He encouraged me to take it for a thorough test drive and never made me feel rushed or pressured. Every question I asked was answered honestly and professionally. I explained my payment situation and what I needed for my business, and Tony and his team worked hard to find a solution that fit. Their professionalism, transparency, and customer service exceeded every expectation I had. As the owner of Another Plumber, I rely on dependable vehicles to serve my customers, and I couldn't be happier with this experience. I'll absolutely be purchasing my next work vehicle from Tony and his team. Without a doubt, this was the best vehicle-buying experience I've ever had. In my opinion, they provide the best customer service in all of San Diego. Highly recommended!

A simple, fast, and pressure-free buying experience. I went in planning to just look but the price…read morewas reasonable, the staff vibes we're good, so I bought the car! Couldn't be happier. (yes - this is a copy of my google maps review - I just wanted to post here as well so they'd get more business)

I've had a awesome experience here at Mossy Toyota in PB, thanks to the one and only Ricky! I must…read moresay the complete from start to finish has been something I was not expecting! I honestly don't leave reviews but this is something worth shouting him out for. If you're looking for a new ride and want someone who will genuinely take care of you, go see Ricky at Mossy Toyota in PB. You won't regret it

Subject: Follow-Up Regarding My Service Complaint…read more Dear Mossy Toyota Management, Thank you for responding to my complaint. However, I was disappointed with the response I received. Your email appeared to be a general acknowledgment rather than a meaningful response addressing the specific concerns I raised regarding my experience with Javier Vasquez. I took the time to explain what happened because I expected my concerns to be taken seriously. Unfortunately, your response did not provide any details about the steps taken to address the situation or how Mossy Toyota intends to prevent similar incidents in the future. Additionally, I was encouraged to contact your dealership for further discussion, but no direct phone number or email address was provided to facilitate that communication. If Mossy Toyota genuinely wants to address my concerns, I would appreciate being contacted directly by a manager who can discuss this matter with me. I look forward to receiving a more meaningful response. Sincerely, Saied Jafari

Z is amazing. He handled our entire transaction from start to finish and made the process…read morecompletely seamless. He found the right Escalade, managed every conversation with the dealership, coordinated the purchase and delivery, and also handled the sale of our Mercedes G63, including the buyer and pickup. All we had to do was sign paperwork and transfer money when needed. For such a reasonable fee, the amount of time and headache he saved us was incredible. This experience honestly made me understand why brokers are becoming the future of car buying. We're so happy with how everything turned out and will absolutely continue using Z for future purchases and sales. He's incredibly responsive, easy to work with, and genuinely feels like someone we'll keep in our lives for a long time. Couldn't recommend him more.

I had already done quite a bit of research and had spoken with another broker before contacting…read moreModern, so I had a pretty good sense of the market and what I wanted. What stood out from the beginning was the transparency. Modern's fee was clearly explained upfront, and Z took the time to explain how the process worked and what he would handle for me. I was also very specific about the car: an IONIQ 5 Limited RWD in Digital Teal with the Dark Green interior, with no dealer-added accessories. At a time when buyers in other parts of the country were reporting waiting lists for this model, Z found the exact combination I wanted at Riverside Hyundai. Just seven days after my first contact with him, I got the call that my car was available. He also negotiated a deal I was very happy with and structured the lease with $0 out of pocket at signing, with the available Hyundai and California incentives covering the drive-off costs. What I appreciated most was that Z didn't disappear once he found the car. He stayed involved through the credit application, contract, and delivery process. Before I signed, he gave me the exact numbers and terms I should see in the contract so I could make sure everything matched what we had agreed to. He also prepared me for the finance conversation and told me to contact him before agreeing to anything additional if something changed. That made the whole process much less stressful. Instead of trying to decipher a lease contract and dealership finance conversation on my own, I had someone knowledgeable in my corner who already knew exactly what the deal was supposed to look like. Z was responsive, straightforward, and easy to work with throughout the process. I would definitely use Modern Auto Brokers again.

The level of Customer Service I get from Kearny, Mesa Ford is beyond anyone's expectations. My…read moreservice advisor ALISHA. Is on the ball, very courteous, very thorough, answers text and questions I have pretty quickly. I was worried about getting my tires rotated, thinking they were going to put fingerprints all over them and she assured me that they wear gloves and she also spoke to them. I am extremely pleased and I am a customer for life. thank you so much ALISHA and Kearny, Mesa Ford.

My son and I recently visited Kearny Mesa Ford because he was ready to purchase an F-150 Lariat we…read morefound advertised online. The truck was priced better than any comparable truck in San Diego, and we literally left Mossy Ford to go buy it. When we arrived, we expected the advertised special to be ready for us to see. Instead, it was buried in the back of the lot. Our salesperson, Josh, was first-class throughout the entire process. He was professional, helpful, and genuinely wanted to earn our business. After the test drive, we went inside to write up what should have been a slam-dunk deal. Josh's manager, Mike, was leaving, so the deal was handed over to another sales manager, whose name I believe was Stephen. That is where everything fell apart. Josh returned with numbers that were approximately $20,000 higher than the advertised online price. The proposal appeared to include every possible add-on and inflated charge they could fit into the deal. It felt like the sales manager was attempting to take advantage of my son because he is a younger buyer. That approach might work on an inexperienced customer, but I have been in sales for 35 years. I asked to speak with the manager and questioned whether he was new or even familiar with the dealership's advertised pricing. He then asked me what the online price was. It is his responsibility to know the dealership's advertised specials before presenting a customer with numbers that are $20,000 higher. I genuinely feel bad for Josh because he did everything right and lost what should have been an easy sale because of the way his management handled the deal. We left Kearny Mesa Ford, returned to Mossy Ford, and purchased a truck from them instead. I had purchased a vehicle from Kearny Mesa Ford a couple of years ago, but after this experience, I will not be returning. Mossy Ford earned our business and will be our dealership going forward.

I bought my car from Kearny Mesa Volkswagen in September of last year and have been really happy…read morewith my purchase! I recently came in for an oil change and there was a misunderstanding, but Peter went above and beyond to rectify the situation and make sure I was taken care of. He remained polite, professional, and helpful throughout the entire process and provided exceptional customer service. I really appreciated how he handled everything and turned the experience around. Thank you, Peter!

VW Owners and consumers beware! This is the rebranded City Volkswagen who bought this location/name…read moreto shed the terrible reputation they had on Morena. KM is now under their ownership and this dealership brings with it all aspects of shady and terrible practices. I'll try my best to condense this but its a lot to cover. DO NOT take your vehicle to be serviced here DO NOT work with their slimy salespeople DO NOT, I repeat DO NOT consider one of their "certified" pre-owned vehicles SERVICE:After over a decade of being a VW customer at this location (see former glowing review), I can tell you this is not the same dealership and I was pretty blindsided in discovering this. I've tried to shop around for other mechanics but having a German diesel vehicle has pretty much priced me locked in for services and I liked having all work history at a location. So I did a major service again. 2 Months later, a major fuel-related issue happened while entering the freeway....twice. Given the proximity to the service, it was understandable for me to think 'maybe the tech did something wrong, and quickly brought it in for diagnosis. Without barely looking at it, I was told to replace the in-fuel (low pressure) fuel pump. I was also told the 'good news' there was no metal debris present. I was told this fixes it 90% of the time. Then 30 mins later I was texted again, didn't fix it, we now have to replace the high pressure fuel pump "and see." I stopped all work on it and was now out $850. We carefully drove the car home where it's sat in the garage as I weighed my options. Well guess what? A very kind, diesel expert mechanic was able to come for a house call second opinion. He spent about 5 mins unscrewing the cap of the fuel filter (one of the items I just replaced) and there are metal shards. The car is done. The entire fuel system is lost. And the VW tech stated no metal was found and to just go ahead and replace the HPFP (a job they list as about $5k). Their expert best tech either didn't check a very basic thing, or straight up lied to get me to pay for a replacement that would have failed from a compromised system. VW corporate: This is a very big deal. I am hoping you are paying attention. This is a soon to be BBB claim. SALES: On the day I was told my car needed the HPFP replaced (before learning about the metal in the system) , I considered the option of getting a certified pre-owned electric car that had just come in. It was truly a casual inquiry. The salesman was friendly and down to earth, and shared that if we wanted to put down a deposit, no one else could consider the car (which seemed to be a rare inventory). It still needed to be serviced and cleaned, so I went ahead and did that just to secure a first look. Again, this was a casual inquiry and the friendly guy said "no pressure, if you change your mind you get the deposit back." This returned lease started to rub me the wrong way. In only 2 years it had 42,000 miles on it and it was returned extremely dirty. Carfax showed it was never brought in for service nor recalls corrected. I expressed my concerns and the sales guy just saw dollar signs of a deposit on the car and thought I committed. I wanted to see how it was cleaned up. They rushed everything with that guy seeing it as a done deal. We came in and immediately I saw coffee stains still on the armrest. Couldn't even clean it. The display screen was massively delayed on touch, the compartments abused. When we returned to the lot, the child lock was turned on for the back seat and wouldn't unlock. The guy laughed it off and said something about it being quirky. Was he this oblivious? Smiling, he asked if I was paying cash or wanted to finance. I told him I was not buying this car. Suddenly his demeanor completely changed and he decided to try some gender biased guilt trip on me... "Did I do something wrong? My manager is telling me he thinks I did something wrong." What kind of awful sales tactic is this? I felt like I was on a 2nd tinder date with someone who had no awareness. "Why did you come back then?" He demanded. Um... to get my $1,000 deposit back? Then the uncomfortable trying to sweat us out with waiting and returning with more terrible offers for a defective used car. It probably took 30 minutes to finally get my card refunded. I contacted the service manager about my experience (again, this was before finding out there is metal all over the fuel system) and their new young service manager has zero customer service skills or empathy. He ignored emails and blew me off after initiating another call. I filled out the service survey (they try to guilt you into giving them 5 stars for everything regardless of your experience) and said I wanted to be contacted in follow-up, and nothing. I contacted VW CARE with a thoughtfully written email and was replied to with a no subject canned response blowing me off. VW: You have clearly learned nothing from Dieselgate.

Met my new Uncle Andy. Thanks to him, we finished all the paperwork in three hours. Quick,…read moreefficient, and an overall great experience.

I had two recalls on my car and the service here was wonderful. The employee that checked me in was…read morereally nice and informative. I had a few questions and he gave me suggestions that I found helpful. When I came back to pick up my car the same guy helped me. He went over everything they did and showed me things that came across that needed future service, but he was pushy about it which was really nice. Told me how about options I had if I wanted future service done which I highly appreciated it.

I'm giving 4 stars solely because of the Service Department. Would've been 5 if it I would have had…read morea positive experience when purchasing the car. My initial sales experience back in November was a nightmare. The salesperson seemed focused only on his commission, the car didn't come with a spare key, and I didn't realize until I got home that they hadn't even filled the gas tank. I honestly avoided returning here because of how poorly I was treated. However, I recently had to come in for issues with my TPMS sensors and a faulty door sensor. A huge shout-out to Sal and Felipe in the service department for turning things around. They were incredibly efficient, accommodating, and made me feel like a truly valued customer. They had everything fixed overnight, and I was able to pick up my car the very next day. If you need service, ask for Sal, he saved the experience for me

Extremely poorly run business with terrible customer service and zero follow‑through. I came to K&S…read moreAcura over a month ago to order a part for my Acura -- the mechanism that controls the automatic trunk opening/closing and holds it in place. From the very beginning, the experience was a mess. I first called to ask about the part and was shuffled back and forth between the parts department and service department, which was already frustrating. When I finally reached someone, the employee was kind and told me to come in so they could check it out. A few days later, I showed up in person and the same thing happened -- bounced between parts and service, multiple employees who didn't seem trained or aware of how to help with a simple issue. Eventually, Michael helped me and assured me they would order the part ASAP. He gave me the price, said they could install it, and I confirmed the cost multiple times to avoid any surprises. I asked if I should pay now or get some kind of confirmation or estimated date, but they gave me nothing. Strange, but since they're the Acura dealership, I trusted them. They offered a free car wash while I waited -- and I regret accepting it. It took over an hour, even after I mentioned I was pressed for time and just needed the car checked. Once it was finally done, I had to keep asking for updates because it felt like they forgot about me. I left with no paperwork, no confirmation, nothing... but still hopeful they'd follow through. A month later, nothing. No call, no update, no part. After three weeks, I called to check in. The person who answered had no idea what I was talking about. It was like the order never existed. He said he would talk to Michael and get back to me. Of course, no one ever did. No call, no email, nothing. This place is unprofessional, disorganized, and clearly not on top of anything. I wish I hadn't wasted my time coming here or waiting for them. Now I have to start the entire process over somewhere else. Would not recommend this dealership at all.

I recently purchased a vehicle from them. I must say, I had a great experience. My client advisor…read moreLuis Moreno was awesome. He was very kind, relatable, and honest. Also he worked closely with his sales manager Breanna Sankey. She was great, patient, and kind. They both made my experience, easy and enjoyable. Im am very grateful, thank you.

I do not know anything about cars, nor do I care to learn about cars. When something is wrong with…read moremy car, I just go directly to the dealership because I believe that they should know what they do. Especially if you're selling the same car that I'm driving. So that's my logic of why I am choosing to go to dealership to get my car fixed.. I was able to make an appointment online to get some work done. This was on Saturday morning around 10 AM and it was not busy at all. It is better to come later time during the weekend since everyone would be rushing to get there in the early morning. Emily was in charge of my service. She was able to lend me a car while my car was in the shop. She was pretty communicative over the text message on the progress. They also sent me a full report with a video of the full inspection. Which I appreciated because I'm a visual kind of girl. Of course there was extra things they needed to get done. which they send me a full list of something that needs to get done now or a list of warning that needs to be done in the future. I really like the convenience that everything was done online and able to check off what other extra service that I did want them to get done or did not wanted to get done. Overall the timeline of getting my car fixed wasn't too bad, but I really love the convenience of the communication, the video, the full report online. I wouldn't know anything about if I got a good deal or not. But I'm pretty sure it cost more to get your car done here than mom and pop shop.

My Honda Odyssey had 205,000 miles on it and I was thinking about buying a new car. I'd test…read moredriven some vehicles and knew what I wanted to buy. But I kept procrastinating because I couldn't stomach the thought of going to a dealership and spending too much time with the back and forth haggling....Then I read a post on NextDoor where someone raved about using the services of an auto broker named Branco Motors. So I thought to myself, "Why not try them out"? instead of going through the Costco buying service that I'd been contemplating using. I spoke with Grant Ruthenberg and told him the model I was interested in. He explained the he receives a fee from the dealership but he'd be working to get me the best price. He got back to me the very next day with what I was looking for. Ever the skeptic, I ran his proposal and the invoice through ChatGPT and asked if I'd gotten a reasonable deal. ChatGPT answered, "FINAL VERDICT: This is a fair, clean, and pretty good deal. You could spend weeks calling dealers and possibly not do better. You're not being overcharged. The numbers match reality. And the transparency is excellent." So who was I to argue? I told Grant to go ahead with the purchase and he told me the car could be delivered the next day. I was informed about the ETA of delivery and given a more precise ETA as they had more info (the car was coming from Riverside and I'm in Bonita). Grant had me sign the paperwork and explained what I was signing when questions arose. I gave him the check and then we went out, sat in the SUV and he explained all the new features. He set up the Apple CarPlay and paired my garage door opener so that I no longer had to use the remote. When I no longer had questions about the Palisade he graciously moved my very heavy dog crates to the new car! Above and beyond! This is the best car buying experience I've had in my 71 years and I will be recommending Branco Motors to anyone in the market for a new car.

We worked with Grant to buy our new car, and he was fantastic! My husband and I hadn't bought a…read morecar in years, but with new twin teen drivers it was time. He made it very smooth, transparent, and stress-free. He handled all the details, kept us updated every step of the way, and even had the car delivered right to our house. We got the exact car we wanted, in our preferred color, with a discount, and within the time frame we were looking for. Thanks so much!

I have to give a HUGE shoutout to Daisy at Kearny Mesa Toyota!…read more I wasn't planning on getting a new vehicle, but somehow Daisy worked her magic and I drove away in a beautiful gray Camry hybrid that I absolutely LOVE! Daisy was so helpful, patient, knowledgeable, and genuinely kind throughout the entire process. I never felt pressured, and she really listened to what I was looking for. She made what could have been a stressful experience feel easy and actually FUN. And let's just say...I'm already looking forward to filling up the gas tank and seeing that much better gas mileage! If you're shopping for a Toyota, ask for Daisy. I couldn't recommend her more! Thank you again, Daisy!

At this rate I think this dealership is good for parts pick up. That's about it. I passed by to…read morepick up a few air filters and right next to me I heard an employee talking down to a customer who was trying to get a car rental. It was uncomfortable. Other customers in the waiting area turned around and started staring. The employee who was extremely rude to the poor guy was talking loud and slow as if the customer was a child. She had a very condescending tone. The guy was actually much older than her. She seemed young and obviously needs customer service training. I read over reviews their mandatory diagnosis fee for repairs has skyrocketed too.