I feel confident that they are treating my Audi Q7 TDI prestige right. Their customer service is…read moregreat too. Very reasonable with what they can get accomplished.

We were stranded in Columbia, a hundred miles from home when our car broke down. At 4:45 on a…read moreFriday, minutes from closing time, Jeremy came to us, got our car limping back to the shop, and kept the shop open late to get us diagnosed, repaired, and back on the road. Talk about going above and beyond, and for strangers, no less. He could have taken advantage of us in a very vulnerable state, but the bill was just and fair. HIGHLY recommend this shop! Only wish I lived closer.

Payton Hall is the guy to go to! Highly recommend him if you'd like a smooth process, and to have…read moreall your questions thoroughly answered!

I was looking to buy a car. Benton Nissan had one listed on their website and also said on their…read morewebsite that they were offering over than Blue Book on trade-ins. With that offer and the price of the car listed, I was ready to buy and expected to be in and out that day. I went in, test drove the car and they went to make me an offer (I thought I already had one from the internet ad). When I got it, it was so ridiculous as to be absurd and I left. I guess standard car sales routine, I got a call saying they talked to someone higher up and they were now going to give me several thousand more for my trade-in, do what their website said and give me just over the Blue Book value. I was headed back in to buy the car, but asked for it in writing first. Well, in writing it was not exactly what they said--they weren't giving me the amount they said for my trade-in. They just put in writing several thousand dollars that they said I might theoretically save in taxes by working with them. I had seen their website and was good with what they advertised there. I was wrong in believing it was that simple. Nothing Benton did was any different than any other car dealer...but just know that nothing they did was different than any other car dealer.

Mark is FANTASTIC! talked to him a couple times over the phone because i'm located about 2 hours…read moreaway from this location, told him what i had to work with and he guaranteed to put me in a car the same day. sure enough i made my journey down there and left with A BEAUTIFUL CAR! very recommended. 10/10

Whatever you do friends and family on here STAY AWAY FROM THIS PLACE!! They sold me a car with a…read moreblown motor and refuse to take it back or replace it. They keep saying bring it in but if your like me you work for everything and not everyone can go without a vehicle for 2+ days in saying this they refuse to give me a vehicle to drive in the meantime while they figure out that the motors blow they hide the problems with the car until you drive it off the lot and then tell you it's your problem practically so all I'm saying never but a vehicle from Carmack Auto Sales they have literally ruined my life. I've had nothing but issues with this vehicle to start I've put well over 1000$s into it to start so fair warning stay away!!!! A good deal is always to good to be true!!

I'm a non-local that was in the area to purchase a vehicle and searching for a pre-purchase…read moreinspection. I received friendly, honest and direct communication in regards to my service requested.​ Thanks again folks!

I was referred to this business for replacement of my AC for my 2014 Lexus and the cost was…read morereasonable compared to an estimate I received from a shop in Nashville. The owner was very nice and now that I am back in Tennessee, I will be taking my car to Advantage for service instead of going to Nashville and paying a lot more.

Really really good people here. The best Customer Service I've ever gotten in a car repair shop. I…read moredeal with Michael tire and Louisville and they are very good so that says a lot. We broke down on the side of the road on Easter night stayed at a hotel. They referred them and it went very well. They got me in assured me they'd get me fixed on the road tonight. They did just that, but we're very professional kind and asked about my experience with the car a couple of times. They found all the things that they would address with the car but no pressure. I took three of the four suggestions. I would highly recommend them.

1 Star - Disgusting Experience…read more I am absolutely furious over how Honest-1 treated my elderly parents. Just weeks before this, their car was in this shop for a full checkup. Suddenly, when a warning light came on, Honest-1 claimed the transmission was failing and quoted them OVER $8,000 for a manufactured or new transmission -- using fear, urgency, and worst-case language to push the repair. That alone is alarming. What's worse? We took the car to Honda for a second opinion, and Honda's master technician thoroughly inspected EVERYTHING. The verdict: The transmission is NOT failing No rebuild. No replacement. No catastrophic damage. The real issue was a stuck A-line pressure solenoid valve, a relatively minor repair. Honda fixed the actual problem, replaced fluids, ran full diagnostics, and the total cost was UNDER $1,000. So let me be very clear: After a recent "full checkup," Honest-1 either completely misdiagnosed the vehicle or grossly exaggerated the issue and attempted to sell my elderly parents an $8,000+ repair they absolutely did not need. In my opinion, this was predatory. Targeting seniors with scare tactics and inflated diagnoses is unacceptable. We will never return. We didn't argue. We didn't debate. We simply took the keys and left -- and that should speak volumes. If you have elderly parents or anyone vulnerable in your life, DO NOT trust this shop without getting a second opinion. Integrity matters, and Honest-1 showed us they have none.

Very nice customer service! I do not enjoy paying for dumb auto stuff. But I'm grateful for the men…read moreand women who know how. And I'm glad my a/c works again!!!! I felt comfortable here. Everyone on the phone and in person were knowledgeable and kind!

The standards of service is below average, they were not able to fix simple things plus they were…read morerude on phone.

Have taken our vehicle to Mike a few times. Inconsistent, non-transparent (i.e. Non-printed)…read morepractices (no receipt/cash only/verbally saying there is no warranty on the work) are a bit concerning. Unfortunately multiple moments of rude/belittling conversation were experienced. Was hoping each experience was just an isolated incident or a bad day, however it appears to be the practice. Hope the best for improved, transparent work in the future or finding someone to help with the face-to-face aspect of the business.

Mike is fantastic. We've been taking our vehicles to him for over a decade, and dude is as honest…read moreand fair as they come. You're not going to find someone better to work on your vehicles. You'll want to call ahead and get on his schedule. He's a one man shop and usually has a line of cars to get to.

I never leave negative reviews, but after this experience with Cave Auto, people should know what…read morehappened. Last year, we took my son's Jeep here, paid over $1,000, and two days later had to take it to the Jeep dealership and spend approximately another $4,000. Despite that, we gave Cave Auto another chance. We dropped the Jeep off Monday and were very clear: it was running hot and my son HAD to have it back by Friday to drive to Knoxville for school. We were told the water pump and gauge were repaired and paid another $1,600. We picked it up and it was STILL running hot. We took it back yesterday, they kept it for hours, and we were told nothing was wrong with it. Today, the temperature gauge was approximately 3/4 of the way toward hot again. When I called, instead of simply saying, "Bring it back, we'll make it right," I got excuse after excuse. I was told to take it to a NAPA Auto Care Center and that apparently they have to "fix it in parts" to diagnose it. On top of that, he repeatedly brought up the fact that we had discussed possibly trading the Jeep in and said he thought we were going to trade it immediately. That honestly makes me question why that matters. Whether we trade it tomorrow or keep it another five years, if we paid $1,600 to repair it, the work should be done properly and the vehicle should be safe to drive. If there wasn't enough time to properly diagnose and repair it before my son had to return to Knoxville, SAY THAT. We would have made other arrangements. Don't squeeze the repair in, charge us $1,600, and then use the limited timeframe as an excuse when the original problem still exists. After all the excuses, I finally said keep the money, I'll leave a bad review and be done with it. His (Clint's response) response to me on the phone? "FUCK YOU, BITCH." Then he sent me a lengthy text accusing me of threatening his shop, his employees and their families because I said I would leave a negative review. I threatened NO ONE. Saying I will publicly share my experience as a paying customer is not threatening anyone. At the end of the day, we paid $1,600 to fix a Jeep that was running hot. It is still running hot. We brought it back and were told nothing was wrong. And when I became frustrated and said I would leave a bad review, the owner told me, "fuck you, bitch." You can defend your diagnosis. You can explain your warranty. You can disagree with me. But a business owner speaking to a customer that way is completely unacceptable. We will not be back and you shouldn't either.

Do not ever use Cave Auto on Jim Warren in Spring Hill. They charged me a lot of money and never…read morefixed the car.