We had a great experience working with Tyler Shepard at Roberts Toyota. Most of the process was…read morehandled online and by email, and Tyler was responsive, straightforward, and easy to work with. No pressure or sales tactics, just clear communication and follow-through. When we arrived at the dealership, Tyler met us with everything ready. He explained financing options clearly, didn't push add-ons or extended warranties, and took time to walk us through the vehicle and Toyota app without rushing. We were in and out in about an hour and fifteen minutes. Highly recommend Tyler and the dealership.

Roberts Toyota's service department takes great of both of our Toyotas…read more They're friendly and they don't try to sell your service that your vehicle does NOT really need like some other dealerships in Middle Tennessee.

Great experience, everyone we talked was super nice and made us a great deal. They were super…read moreaccommodating with us doing all the numbers over the phone and driving down and picking the car up.

Payton Hall is the guy to go to! Highly recommend him if you'd like a smooth process, and to have…read moreall your questions thoroughly answered!

Yesterday we traded in our 2013 Sonata for a 2020 Sonata SEL. It was once again a great experience…read more(we are repeat customers, and 2 of our sons have also purchased vehicles here). It was the fastest and dare I say painless car buying experience. TJ walked us through the process and Patrick made the financial end of it a breeze. We will be back when our daughter turns 16 in a few months (she's got her eye on a Kona SUV). Great folks and great vehicles!

I purchased a vehicle from them, and the very next day it was delivered to me with a dent in the…read moredoor that was NOT there when I agreed to buy it. Since March 25th, I have been constantly reaching out just to get this issue corrected. I was given multiple promises by staff--including sales rep Milton, finance, and sales managers Evan and Chris Jackson--that were simply not followed through. Because of their lack of communication and accountability, I've had to miss three days of work dealing with this situation. I've had to screenshot messages and send them back to the dealership because no one there seems to communicate with each other. I even began recording phone calls just to keep track of what was promised, because those promises were not being honored. I was told my vehicle would be returned to me today--and it still has not been returned, nor has anyone contacted me with an update. I had to call Chris Jackson myself, and instead of professionalism or empathy, I was met with rudeness and was even threatened with having the phone hung up on me. While I was understandably upset after weeks of this, I did not use profanity--I simply expressed frustration over the situation and lack of service. To make matters worse, while my vehicle (a Chevy Traverse, a full-size SUV) was taken, I was told I'd be provided something comparable. Instead, I was given a small Hyundai Elantra, which is nowhere near equivalent for my needs. On top of everything, I was also forced to pay $110 out of pocket for a new license plate because the dealership processed my paperwork incorrectly, despite me clearly stating I had specialty tags and wanted it handled properly. At no point has Hyundai of Columbia shown empathy, offered compensation for missed work, or taken accountability for the inconvenience and additional expenses I've incurred. This has been an exhausting and frustrating experience, and I would strongly caution anyone considering doing business with this dealership to think twice. If anyone has recommendations on how to escalate this further, I'm open to suggestions.

Bought a used Lexus that was absolutely immaculate. Came from out of state and drove it back. The…read morepeople at the dealership are honest down to earth and transparent. No extra padded on fees as some other dealers I ran into. Great buying experience. Thanks Kyle, Mike, and Mike.

Liars! rated a truck 95+ out of 100! Engine light on, back bumper pushed into back at one time,…read moredented roof, tail gate damaged, wires sticking out of the steering wheel. side swiped. we drove 300+ miles. to see this trash because of their lies! wasted our time and money! do NOT trust these people!

I just purchased my Jeep Wrangler Unlimited JK with Brian at Autoverse, and he was great to work…read morewith. The Jeep needed new brakes and he did not hesitate to schedule getting the brakes fixed and went above and beyond in the customer services that was offered. I would highly recommend purchasing a car from them.

The customer service here was great. Really appreciate how they answered all of my questions and…read morehelped me find the perfect car.

Do not purchase a used vehicle from Johnny Vu (Sales) or Adam Taylor (GM). Especially if you live…read moreout of town. I recently purchased a M550i that was amazing on the test drive, but a week later the brakes started not feeling right and making an incredible amount of noise not normal even on high-performance BMWs. They stopped all communication and went radio silent on me, meanwhile sending me their maintenance program emails to sign up for that I do not need living out of state. I texted, I called, I emailed, and no help or support. How do you treat a recent customer that way? I was out $1650 for new front rotors and pads and refused to even respond to me, all despite being super communicative during the Sales price. Just shady. Buyer beware!

We had to have warranty work done on our 2022 Ford Edge and 2023 Ford Escape. They ended up keeping…read morethe Edge for 5 weeks and the Escape for almost 3 weeks. Ford of Columbia does not supply loaners or rental cars. We had to spend almost 1500.00 on rentals. We reached out to them and have heard nothing so now we are trying to get corporate Ford involved. Very frustrating they leave customers with no options.

Tim at Avenue Motors was great to deal with. Being an out of state customer, I asked for a…read morepre-inspection which Tim was happy to accommodate and take the vehicle to the mechanic of my choice. Once that was done we negotiated and struck a deal. Everything was seamless and without any games or extra hidden fees. They even picked me up at the airport. Great Customer Service.

From the owner: Used-car dealership offering a selection of quality pre-owned vehicles in a no-pressure environment…read morealong with competitive financial options.