Found it a little difficult using google to locate Ford of Columbia using Google because it either…read moreused Hyundai or Columbia in Connecticut, but after my PC browser and phone figured out my location, then no issues. For many years I had a Ford Dealership that we frequented in California, always great service there, I was hoping for the same thing here. Right away when I walked into the Service Dept, Christian greeted me, got my vehicle information, I requested the Works, Christian lead me to the customer lounge, said he would come out to let me know when my car was ready. It was comfortable in the lounge with a big screen TV, plenty of coffee using a Kreuger and the best coffee pods. Christian got back with me in 45 minutes and got me in my vehicle, great customer service. Prices are different compared to California, I was paying $70 with a tire rotation, here paid $121. What I didn't like was that it is very dangerous trying to leave the parking lot, Hwy 31 is busy, when I was leaving a car was also leaving and turning left which to me is crazy, I was turning right, I guess the idea is to wait till it is completely clear like if any car coming from the left is at least a quarter mile down, plus you can't trust the right lane because if you think the right number 2 lane will be clear and there is another car that is on the left number 1 lane is traveling, that car will merge to the number 2 lane in that intersection and if you decide to go right at the same time, bam, you got an accident, I seen that occuring when I was waiting. In California, it is illegal to merge to another lane at an intersection, not sure if it's the same here in Tennessee, maybe Ford and Hyundai should invest in a signal, but that's going all along this stretch of Hwy 31. But either way, the service was excellent.