I just opened an account with Chase online after being away for decades, and stopped in to this…read morebranch today. I asked for a couple temporary checks, and then the teller told me it was going to cost me $3. I said nevermind and left, as my other bank does not charge for a page of checks. I don't know how my new bank is going to work out for me, if I'm going to be nickeled and dimed every time I ask for something. I basically use a check once every 5 years for something unusual, so there is no point in paying for them. I gave it 2 stars, because it has a drive thru.

Walk up ATM is inside the building that's not accessible, even with your ATM/debit card, which is…read morelame. Now I get to sit behind a gaggle of other drivers thru users! Thanks Chase, for nothing! It got one star because there's no negative or half a star available.

I had $50+ worth of nickels and pennies that I wanted to exchange for dollar bills. This is the…read moreclosest Wells Fargo to me so I came here on a Friday evening. Upon walk-in, I saw there was a line of six people ahead of me. There were about 3 to 4 tellers working at the time. Always nice to have an almost full house of tellers working so the line goes much faster than not. Unfortunately, I left my wallet at home. OMG... I rarely make this booboo. I was hoping they would exchange the coins for me without my ATM and ID... I would have provided some personal information to prove who I am and that I have an account with Wells Fargo. The teller lady wouldn't do it per bank policy. Must have ID at a minimum if you don't have your ATM card. I said okay. I am glad the teller lady followed procedures. Thank you miss for doing your job right! I also asked for coin wrappers and she was happy to give me the wrappers. Thanks! One thing I noticed about this bank is that the wait line is way too close to the customers up at the teller stations. It is a smaller bank compared to other Wells Fargo Banks that I've been to in the past. Anyway, I guess there really isn't anything that can be done when the limited space doesn't allow it. Btw, this location also has walk-up and drive-thru ATMs available. Parking is limited.

So much to say, but I'll keep it short. Banker was rude,…read morebelittled customers, and was not knowledgeable on Wells Fargo rules and policies, even after claiming to have worked for Wells Fargo for 28 years. The branch manager then backed up everything the banker lied about to save face.

Its a sunday evening. All branches are closed, mobile app is not working, automated phone banking…read moreis not working, website is not working. We have a dire emergency and need cash now. i cant transfer funds into my account my debit card is linked to because NONE of the banking services are working. F*CK this place! Im closing all of my business and personal accounts and moving everything to US Bank first thing in the morning!

I don't know why I have an account here, but I won't any longer. I went through the drive-thru…read moretoday, and while the lady teller was working on someone else's stuff, I asked for a deposit slip. Usually, the slips are in the tubes, but since I was in the first lane, there is a drawer and she didn't extend it to me. She asked me to wait. Well, the whole idea of asking for a slip was so that I could prepare for my transaction and be ready when she got to me. But she wouldn't send it. So, after watching her a while, I noticed she was now moving exceptionally slow, so I decided to pull out of the drive-through and run in to pick up a deposit slip. I opened the door and saw a line, and a security guard. I asked the guard where I might find a deposit slip, and he said I had to wait in line to get one, as they no longer have any out for customers to prepare ahead of time. I don't know why they wouldn't have any deposit slips, I guess they don't want my money? So I began to think of how I ended up banking here, and I have no explanation for it. I can't get any nickels, but they will take all of my rolled coins, I can't get a deposit slip without unnecessarily waiting, there's no getting a hold of anyone Saturday afternoons through Monday around 10am. I've already transferred my auto-deposit to another bank, so there's just no reason to go here. I fail to see any way they help me. Update: Every time I call the bank I get voicemail. No one answers.

I had a great experience at the bank today. Alexandria helped me add my husband to our joint…read moreaccount, and she made the whole process easy, fast, and simple. She was awesome -- very helpful, professional, and friendly. I really appreciated her excellent customer service!

I joined SchoolsFirst because I believed the credit union pitch. Member owned, people helping…read morepeople, better than the big banks. What I found instead was some of the worst institutional incompetence I have encountered from any financial institution. After paying off a small personal loan in full, SchoolsFirst began reporting the account differently to all three credit bureaus simultaneously. Not slightly differently. Completely differently. One bureau showed the account as still past due long after it was closed and paid. When I disputed it with documentation, they produced two entirely different transaction histories for the same loan. Their own internal records contradict each other. They also sent an official dispute response letter that misidentified the loan product entirely, getting the basic type of loan wrong in formal correspondence. That alone tells you everything about how carefully they maintain member records. Rather than fix it, they declared in writing that they would no longer communicate with me about the matter, and then continued furnishing the disputed data to credit bureaus anyway. The practical damage is real. Inaccurate reporting on a small loan paid in full affects your credit profile, your interest rates, and your ability to qualify for financing long after the loan is gone. If you are a California educator considering SchoolsFirst, I would look carefully before committing. The credit union philosophy is easy to say and hard to find here when something actually goes wrong.

They put a 12 day hold on a check from my attorney. I have deposited the same amount from same…read moreattorney and it was available next day. They put no effort into lifting it or speeding process up. Do not bank there. Highly inhelpful

WARNING !!! DO NOT BANK HERE. They do not care about you or your issue…read more I deposited $600 in the ATM on 6/10/18 and the machine malfunctioned. It spit out a receipt stating it encountered an error and cannot deposit or give my money back. The receipt instructed me to call 855-512-0474 where I waited for 20 minutes before a rep answered. She told me they cannot do anything if the ATM malfunctioned and that the issue should correct itself within 24 hrs. Here we are 6/15/28 and the issue is still not resolved. A couple days ago I went into the branch and spoke with Nansi Villanueva. She also told me there is nothing she can do. However, she gave me a number for their regional headquarters (909)-481-3033 where my calls are sent directly to Renee's voicemail. I called 3 times today. Earlier today, I filed a complaint with the CFPB, the Federal Reserve and I also called CNN. I will not stop until they post or return my funds. In the interim I will call every number in their regional and Corp office to get this issue resolved.

Would highly recommend this bank. Service is great, people are friendly. A lot of employees that…read morehave been there for a very long time so it's always nice to go in and talk to them. Obviously this company is doing something right for their employees to have an abundance of them to have stayed all these years.

I have been a customer of this bank for quite few years. They were personal, friendly and tried to…read morebe helpful. I started the account to support a local, smaller bank. I have personal and business accounts at other banks. Recently, I noticed this bank had been charging overdraft fees even though I make sure I cover the overdraft when I get home. I didn't pay too much attention at first and told myself to call and find out what was up. I finally called to find out what the problem was and found out that (1) any deposit (other than cash) made at the ATM after 3 PM is not credited as a deposit UNTIL THE FOLLOWING DAY; (2) Zelle's/electronic/cash deposits made after 5 PM are not credited UNTIL THE FOLLOWING DAY. This policy is ridiculous, outdated and clearly a way for them to sneakily earn additional outrageous fees. I felt so duped! What deceptive tactics in this day and age! I told the female customer representative how I felt about it and waited to see if she would make an effort to remove either of the fees just as a courtesy, in appreciation of a long term customer. She actually chuckled at the thought! At this point, I do not know what changed with DCB and their staff, but I no longer recommend this bank, will be informing family who I know bank with DCB of my incredibly disheartening experience and I will be banking elsewhere...not that they care I'm now sure, but it's just to make my personal statement.

I dropped by Bank of America (BofA) on Amargosa Rd in Victorville for a quick check deposit for my…read moreMom. NO LINES... WAHOO... my kinda bank. I didn't even bother to fill out the deposit slip ahead of time... I just walked straight to the teller and filled out the slip at the window. Teller didn't mind. She was very pleasant and friendly. Transaction was swift and easy. Thank you! I'll be back to this BofA and not bother with the BofA on 7th Street in Victorville. The latter is always busy and they usually have just 2 tellers at a time which I think is ridiculous. Let's get customers in and out and not keep them waiting. Happy Banking!

The bank was randomly closed at 3pm on a Friday when their posted hours are 9-5pm. One of many…read moreissues I've encountered here.

Chase im a new customer and I saw where you have treated your Black customers with such disrespect…read moreand I wish I would have read this before I opened a new account last week I really would have went to another bank but I have heard that there are mostly Hispanic people working there i wish I would have known this also disrespect,racist know Black employees WOW I don't like hearing this

This bank profiles black prople coming in to cash checks even after running it through their system…read moreand seeing its legit they still choose to refuse to cash checks that are Chase issued. Been banking there a long timr. over 10 years . l think its time me my family bank elsewhere.. Treat all people with dignity. Its sad to work hard for your money all week and cant cash your checks due to prejudices allowed by this branch.Hope they learn to respect all their customers. CHASE on Main in Hesperia is zero stars for me

This bank transactions sucks! The wisely cards are way better than the Focus bank cards! Can never…read moreget ahold of a real person and takes my money making me wait 3 days to fix the transactions I didn't do! Never fails I'm sick of Focus bank cards. Do not ever get us bank.

Im a truck driver and i get paid by the work i do not hourly, so my checks are not accurate,…read moreSo when my checks go above 1500 they alway reject my check and hold it for 15 day, second time it happens, and the guy at the branch (Robert) i think thats his name he does not not anything i aked him, but i will be switching banks can have my money in a bank that i cant trust.