The bank is recently remodeled, and looks very nice, but aesthetics are just aesthetics…read more These guys are so friendly. Like, SO friendly. I absolutely adore them. Plus, whenever I have a problem or something going amiss, they're always there to help me out. It's customer service like this that has made me a loyal Key Bank client for 15 years. p.s. Big Ups to you, Nick. Yes, you. You guys rock my socks.

Really had an unpleasant experience with Key bank. We needed a second loan for our house and were…read morereferred to key from our first loan. (mistake... we should have shopped around) Problems: - Required use of their own inspector to evaluate the home.... and charged us for the cost. (the primary loan had already had a very well detailed inspection and was 4 times the amount of this loan) - No communication about the inspection even happening. The selling realtor had already taken the lock box off the home and there was a mad rush to let the inspector into the house. - Really poor communication regarding what was happening with the loan process. No notification on whether our loan was approved. - Late in getting the loan documents to escrow causing us to wait 45 minutes in the lobby of their University branch to sign the loan. I would understand a little bit of this if we were a risky applicant. Problem is that we have impeccable credit and are very well qualified. Is this really how they treat customers who will make their payments?

This "new" branch location is horrible, lots of staff but nobody seems to know what is going on…read more Unfortunately it is the only location north of Seattle. No clear communication with customers or greeting upon entering this location. Always a confusing wait. They cannot accept rolled coins..at a bank? Never had an issue at the previous lynnwood location and had many loans and referred customers. Where did all of staff go? Ramon, Sara, Bethany?! They were kind and personable. The other customer waiting with me mentioned waiting their entire lunch break just to pick up a form that they were having trouble accessing.

Had a great experience setting up an account here for an auto loan. Cynthia was helpful and…read morepersonable. She answered all my questions

I came from another city to show a friend how to do a banking procedure since the friend had never…read moreseen how a bank does a wire transfer. Assistant branch manager Phaedra Osborn helped teach how this was done, interjecting needed comment throughout the process. Some of her comments were teaching both of us! She is very knowledgeable and caring. If I didn't live 30 miles away I would bank at this branch. Truly great service here.

I was a member of Horizon Banking, which I liked, when Washington Federal took them over with the…read morebank collapsing fiasco. Washington Federal has been ok but not great, I would have rated them a 3 star over the years. However, they just changed their online banking system and the problems are horrendous. First, they changed how you accessed your account - instead of the old way with secure logins etc, you now had to login and use your social security number (last 6 digits) as your password. Even after you set up a new password, etc. access to the account doesn't necessarily work and wrong information is in the account as if they are mixing information from several accounts together - again likely to give others access to your account because their phone number goes to your account now. They also say they link any phone number you call in on to the account, whether it is listed as a valid phone number on the account or not - so anyone who has access to that phone and knows basic information about you (like your birth date or last 4 of your social) can get access to your account info. The online phone center has no clue - they just do the simple thing of getting into whatever account and giving you the info about the account, no caring that they didn't properly pull up the correct account nor validate the caller. There are a lot of severe problems with the new online accounts, even a week later, and no end in sight of them being fixed. Time to switch banks and find one that has at least basic security and working software.

Overall I had an enjoyable experience at the Mechanics Bank location in Lynnwood this midday,…read moreWednesday 4 March 2026. I have banked with Mechanics Bank for over a decade, started in 2015 in California, and saw this location and was eager to come and make a deposit. Customer parking was well marked as was the entrance/exit, though I did need directing to the doors when I left the building. Entering the building, I found the deposit slips and filling out area located centrally inside the main entrance/exit. I filled out a slip and took it to the teller with my cash and identification. The teller looked up my account number and asked some clarifying questions. Turns out I was a legacy Mechanics Bank account and they were in the process of merging fully with another bank for the location by later in the month. The teller talked to other employees and called another branch to see if my deposit could be worked on, turned out it was limited access for who could perform the deposit for legacy accounts at that point in time. Another worker came back from their lunch break and started working on it. The teller was kind and made small talk and then directed me to a waiting area as the other worker figured it out. The chair I sat in while I waited was comfy. As I waited some music played on a small boombox on a table with refreshments by the chairs. Music played included a song I recognized from a movie trailer of a movie I wanted to see releasing in theaters later in the month. As the worker progressed they kept me updated, calling me in to their office when ready. As some aspects of the merger were processing, I was told there would be a delay to next day for money availability. The handwritten deposit slip was even on a HomeStreet Bank letterhead, a reminder the merger was still in process. All of the workers I interacted with were friendly and professional.

Horrible customer service. Started banking with them as Homestreet 27 years ago. Now Mechanics and…read moreI only bank there when I have to, moved all other business to my credit union. Recently had to interact due to a weekend mistake I made, which I quickly corrected on Monday. Asked for grace to have overdraft fee reversed since I haven't had an overdraft for years and I'm on a fixed income. They had to "do research" and then came back with a no hours later. This was after having to call back on Tuesday because they were too busy on Monday to even take a message without it being a complicated procedure for them. I'd move my mortgage if I could.

While in graduate school at the University of California, Berkeley (2015 to 2019) the institution…read moreautomatically took a very small sum from a subset of my paychecks and put it into a retirement account. My retirement account was/is through Fidelity. When I returned to Washington State in approximately October/November 2019, I looked up to see if Fidelity had in-person offices I could go to and ask some general questions about my account to. I found this location, however I did not immediately visit as I worked through most of my questions, such as how to change my address on the account, on my own. After checking the online balance and withdrawal process, I decided it was time to come in and just ask if I could withdraw funds. I had not talked to a Fidelity financial advisor before and was uncertain as to if/how to withdraw funds. Remembering this location, I arrived a little after 11:00 a.m. this morning, Thursday 5 October 2023. Parking spaces were easy to navigate and the entrance easy to find. The interior was pristine and a friendly front desk worker, who I decided to term my financial advisor, greeted me. I asked if it was possible to withdraw funds from my account, to which he walked me through an example of what it might look like/entail to withdraw funds in full or partial amount from the account. Since I did not have my account details with me, he used my ID to pull up the account. He was friendly and knowledgable. The two big drawbacks I found out to withdrawing funds at my age (approximately 31 years old) were: 1) taxes, and 2) a 10% penalty for not being 59.5 years of age or older. This was very helpful information, as was the two general withdrawal options for a partial withdrawal: 1) a set withdrawal amount, or 2) a set in-your-pocket amount. My tiny little brain and I left with much to think about and I was happy to visit and get some guidance.

We were assisted by Keaton, who went well out of his way to make transitioning funds from our…read moreaccount to another as smooth as possible. His customer service skills are nothing less than outstanding! We hope he is recognized as a superior up-and- coming individual in the financial community. I highly recommend you ask for him specifically when bringing business to this Fidelity branch.