I opened a credit card 3 years ago. I've made more than minimum payments always. Never been late or…read moremissed a payment. My credit has improved by 100 points since they issued the card. However, twice now they have cut my credit limit. If this is how they say thank you- I don't want to do business at all with them. Not ever again.

We have been banking with this bank for over 20 years. They have Amazing tellers at the Evergreen…read moreWay branch. I don't appreciate the loan department. I have asked twice to be contacted about getting a business loan. They have not responded.

Overall I had an enjoyable experience at the Mechanics Bank location in Lynnwood this midday,…read moreWednesday 4 March 2026. I have banked with Mechanics Bank for over a decade, started in 2015 in California, and saw this location and was eager to come and make a deposit. Customer parking was well marked as was the entrance/exit, though I did need directing to the doors when I left the building. Entering the building, I found the deposit slips and filling out area located centrally inside the main entrance/exit. I filled out a slip and took it to the teller with my cash and identification. The teller looked up my account number and asked some clarifying questions. Turns out I was a legacy Mechanics Bank account and they were in the process of merging fully with another bank for the location by later in the month. The teller talked to other employees and called another branch to see if my deposit could be worked on, turned out it was limited access for who could perform the deposit for legacy accounts at that point in time. Another worker came back from their lunch break and started working on it. The teller was kind and made small talk and then directed me to a waiting area as the other worker figured it out. The chair I sat in while I waited was comfy. As I waited some music played on a small boombox on a table with refreshments by the chairs. Music played included a song I recognized from a movie trailer of a movie I wanted to see releasing in theaters later in the month. As the worker progressed they kept me updated, calling me in to their office when ready. As some aspects of the merger were processing, I was told there would be a delay to next day for money availability. The handwritten deposit slip was even on a HomeStreet Bank letterhead, a reminder the merger was still in process. All of the workers I interacted with were friendly and professional.

Horrible customer service. Started banking with them as Homestreet 27 years ago. Now Mechanics and…read moreI only bank there when I have to, moved all other business to my credit union. Recently had to interact due to a weekend mistake I made, which I quickly corrected on Monday. Asked for grace to have overdraft fee reversed since I haven't had an overdraft for years and I'm on a fixed income. They had to "do research" and then came back with a no hours later. This was after having to call back on Tuesday because they were too busy on Monday to even take a message without it being a complicated procedure for them. I'd move my mortgage if I could.

I was in on 12/13/25 and asked Brandy Villa to stop payment on a cashiers check I purchased on…read more12/2/25. She said 90 days need to pass before they can stop payment. I let her know I just got off the phone with the official items dept. who I called to see if it had been cashed and was told that day 1-31 they can stop pay with a security bond and after day 31 they can stop pay without a bond. She said she recently did a stop pay and knows they have to wait 90 days and I was told the wrong information, while having an attitude with me. {nice way to hold your money} My receipt was on the counter top, c. check was for $500. I went to my car and called official items dept again, she told me the limit for the 90 days is $1000. and the teller should have helped me. She made notes to my account with a case number. I will be calling the manager in Smokey Pt in the morning. Funny that a customer knows more than an employee. So much for being an Asst. Manager, time to going back to a teller job.

The best customer service at any bank in town.read more

I came from another city to show a friend how to do a banking procedure since the friend had never…read moreseen how a bank does a wire transfer. Assistant branch manager Phaedra Osborn helped teach how this was done, interjecting needed comment throughout the process. Some of her comments were teaching both of us! She is very knowledgeable and caring. If I didn't live 30 miles away I would bank at this branch. Truly great service here.

I was a member of Horizon Banking, which I liked, when Washington Federal took them over with the…read morebank collapsing fiasco. Washington Federal has been ok but not great, I would have rated them a 3 star over the years. However, they just changed their online banking system and the problems are horrendous. First, they changed how you accessed your account - instead of the old way with secure logins etc, you now had to login and use your social security number (last 6 digits) as your password. Even after you set up a new password, etc. access to the account doesn't necessarily work and wrong information is in the account as if they are mixing information from several accounts together - again likely to give others access to your account because their phone number goes to your account now. They also say they link any phone number you call in on to the account, whether it is listed as a valid phone number on the account or not - so anyone who has access to that phone and knows basic information about you (like your birth date or last 4 of your social) can get access to your account info. The online phone center has no clue - they just do the simple thing of getting into whatever account and giving you the info about the account, no caring that they didn't properly pull up the correct account nor validate the caller. There are a lot of severe problems with the new online accounts, even a week later, and no end in sight of them being fixed. Time to switch banks and find one that has at least basic security and working software.

When our longtime bank was acquired and we needed to quickly move approximately 80 commercial bank…read moreaccounts, I knew exactly who to call--Ashley Davis at 1st Security Bank. Ashley and her team made what could have been a stressful and overwhelming transition surprisingly smooth. Their responsiveness, attention to detail, and personal service were exceptional every step of the way. As the owner of a commercial real estate brokerage and property management firm, I value strong business relationships, and 1st Security Bank has been exactly the banking partner we were looking for. Their online business banking and support is fantastic! Thank you, Ashley and team, for making a difficult process as stress-free as possible!

Outstanding community bank with friendly, professional, and knowledgeable staff. I highly recommend!read more

WaFd has completely destroyed any good image I had of them. Not only have Blanca and Felipe been…read morehorribly inconsistent with communication throughout my application process, but they erroneously sent title paperwork for the wrong property. We requested a phone call to discuss the issue and they didn't even attempt to call. The email Felipe sent was him talking down to me about mortgage types to hide that they made a mistake. This has been by far the worst banking experience I've ever had. I highly recommend going with literally any other bank for your HELOC or mortgage needs.

This used to be Horizon Bank. It essentially still is since the staff is the same (I think)…read more They're great! The staff is friendly and inviting and never seems to push their bank products on you. The bank website is well designed and fast and you don't feel like you're just a number, like you would with bigger banking chains such as Bank of America or Chase. Never had a hassle here and never had to wait. The place is very clean and the drive-up ATM and teller services are very convenient. The location is awesome too, since there isn't much traffic at all and you can enter/exit from many different sides of the building. Customer service is great as well; I experienced this first hand when setting up my online banking account.