I rented from Budget as this Hulen Mall location services both Avis & Budget. When I get there,…read morethe one person working there was nice, but she didn't know what she was doing. She had to call someone on the phone and show them the screen to get help on a PREPAID rental. I figured something would go wrong, so I kept an eye on my credit card. Poof, extra charges showed up. I call the budget number and keep getting cut off and the system hangs up on me. I call the location and it goes to national number since there is only 1 person at location. Finally get customer service number and when I call I am told the coupon wasn't applied to my rental. What? I prepaid with the coupon. How can the coupon be removed after I have already paid? I have rented from Budget before, but this was not fun! It was a good deal on the car, but I shouldn't have to feel the need to watch for extra charges.

Reserved a large suv fir 8:00 pickup. Employees showed up at…read more8:15 to unlock the door. Did t have a single large suv to give me. Confirmation showed clearly 8:00 pickup and they try arguing with me that the reservation was changed for a 10:00 pickup. Told me to wait. Could care less after I repeatedly showed them a picture of the confirmation with pickup time. Avis sucks and will never use again!!!! Complete carelessness for their customers. On top of it spend $50 to uber back and forth from the place! LOSERS:(

They sent me out to spot F30 but there was no car there. So 10 minutes walk back to the counter to…read morewait 20 minutes more for a dirty vehicle. When I say dirty the previous renter had cheetos, popcorn, a cat, and some place with big wide red straws. The vehicle needed an oil change and the navigation screen froze on me 4 times so I returned the vehicle a day early. Spoke to someone when I pulled in and he reassured me every vehicle is throughly checked out upon returning. Ok as I walk away, he runs up behind me and apologies for the inconveniences of the vehicle because as he started it up the screen froze on him. 4 days later and still no adjustments on my charges. Renting from the airport is a convenience when you're flying into town not when that's the only place to get a mini van from a week before you need it. Years ago Budget had the best kept vehicles and the best customer service, now you get what you get because people are tired or maybe my expectations are too high. The Pacifica is a great car and I will definitely look for one again.

We rented a car for a roadtrip we were taking and half way on the trip service light goes on and…read morethen we got to out destination and also saw tires had slits!! This is ridiculous! Clearly something terrible could've happened even a serious accident and they don't care! Why would they give cars that way for ppl to drive! Horrible! Don't rent from here ever even if price shows a good deal because they will find ways to charge fees!

Had the service by Thomas , Joe, and Ricky at pickup and drop off. They all really make you feel…read morelike they got your back, and did. Joe wasnt letting the insurance play me over with a standard and thry gave me my upgrade. Thry checked in through a message portal and that was very convenient. Played with my daughter . I even saw how they made others feel real good and comfortable their insurance issues. Ill drive 30min out again to get some assistance if i need to. Hopefully not though. Only thing i would suggest for enterprise, get a tap to pay. That is all. Happy Holidays

Horrific. They were of absolutely no help. They don't have tap to pay. It's 2026. I haven't…read morereceived my card from the bank yet. So I'm stuck until an uber arrives. Zero help trying to figure out what we might need. Have a wife that has to go to her chemo treatment and pickup our kids from school. Never ever use these people. Minus all the stars.

They have a helpful staff. The Manager has a sense of humor. You can rent a Wagoneer, Honda , or…read moreanother SUV. Sometimes, it can take awhile for them to pick up the phone. Sometimes they will pick it up right away.It just depends on the day. Jordan was very helpful. He always answered my questions. Jordan also displayed a calm, cool, demeanor. I returned the 2015b Honda Civic Sport with a full tank and in great condition. My deposit was returned to my credit card. I just have to wait a few days for it to post. I would definitely recommend this place.

Needed truck for work purposes, said they had trucks, got there and got stuck with an old small SUV…read morefor a 15 hour drive at the same rate as the truck. Will never be returning here ever again

Went in and asked for the $10 advertised on the sign and the guy claimed they didn't have a $10…read morewash. He said only certain packages were available. He tried to sell me the membership, I didn't argue with him I just pulled a reverse and drove off. He's most likely the one the other reviewer mentioned was telling his wife she couldn't afford one.

My wife went to this location to get her car washed on Sept 10. She has been going to this…read morelocation since 2022 and always had such wonderful reviews about this place. She did not receive that service today. I did not get the man's name, but he was so incredibly rude, and pushy with his upsale. He interrupted her, and negged her so many times, I stopped counting after the 5th time. My wife is not a confrontational person, she kept repeating she could not afford a 39$ car wash, and all those attempts were met with snide comments. At one point he even said "make it make sense" when she once again explained she couldn't afford a 39$ car wash. Times are hard. Not just us, but everyone. I would hope after someone explains they simply can't afford a service they wouldn't bully someone into buying something they can't afford. I wish I could write out all the passive aggressive (and flat out aggressive) comments he made towards her but like I said, I actually stopped counting after 5. I will be reviewing this location on Yelp as-well

Terrible experience. I saw the other negative reviews (on Google), but because I receive a Hertz…read morediscount through my employer, I thought I'd give it a go. I booked a reservation online with a 4:30 pick-up appointment, fairly simple process. However, I later needed to change the time for the pick-up to 11:30. I was unable to edit the appointment online, so I called the location directly (this is what the website instructed I do). The first time I called, I was put through to an automated voice service stating I should call back during business hours, even though I was currently calling during business hours - I even double checked because I thought maybe I was wrong! I called back the following day and got through to a young man. I told him I had booked a rental on their website, but I needed to change the time of the pick-up. I gave him the time and location, which he confirmed they are familiar with. Later that evening, I received a confirmation email which showed a pick-up of 4:30 - the original, incorrect pick-up time. I called back on the next business day (the day prior to my appointment) to confirm the time had been changed since the email showed the wrong time. I was told the change had not been made, but that it would be fixed. The man I spoke with this time advised they are unable to make such changes in the computer, but he would make sure it was changed and that there would be a pick-up made available at 11:30. Fast forward to the time of my appointment, no pick-up. After 10 minutes (I understand traffic happens) I called the location and spoke with a lady, I believe her name is Kelsey. I told her I had an 11:30 pick-up appointment and wanted to check that someone was on their way. She advised she did not currently have a pick-up scheduled, and the only reservation she had under my name was for 4:30. I explained to her I had made multiple attempts to change the pick-up time and spoke with two individuals over the phone and was told by both the pick-up time would be adjusted. She said she would have someone sent out to me as soon as possible. I asked what the eta would be and she advised a driver was returning from another location and would be back to the store in about 15 minutes. My pick-up location was 13 minutes (per Google Maps) from their store, so my pick-up time would be roughly 45 minutes after my requested time. She asked what size vehicle I wanted and I told her I didn't remember if I selected small or midsize, but whatever was listed on the reservation. She said at this time she only had a large vehicle available and asked if that would be ok. I asked if I would have to pay the higher rate for the larger vehicle and she said yes because that's all she has and she did not plan on having a smaller vehicle ready until 4:30. I said ok, fine. I then hung up and called another local rental company and asked if they had availability for a pick-up and rental. The man I spoke with asked if I needed a pick-up right then, and I said if you have someone available, yes. He said no problem, I'll find someone. I called and cancelled the reservation with Hertz. The second rental company arrived within 5 minutes of my call.

Recent bodywork for my vehicle with Service King. The shop has an Enterprise connected and selected…read morethem for the ease of drop off and availability to have a rental now. The rental had only one team member working, and she was busy with othwr customers. However I greatly appreciated being acknowledged. Once she had opportunity while still in the midst of assisting a customer. The rep greeted me and shared she be with me in a moment. I had about a 10-15 minutes of wait time, before she could begin my rental agreement. It was very hot this day (105°) so before walking out to reviewe the vehicle, she informed me of what is considered as damages. As well as confirming current marks were documented. If I noticed anything additional callout and it will be added. She was very helpful, pleasant and excellent service.

Only getting a 1star because there is no option for zero. We had an insurance claim and needed a…read morerental. I called to reserve a car the day before. When we went to pick up the car they gave us a pickup even though the insurance was for a sedan. They didn't have one at the time. Nothing was mentioned about an out of pocket fee. We had a hard time parking the bigger vehicle so we went back later and asked to swap it out if they had a smaller one in stock and they did. Now they charged us for the difference on the bigger vehicle vs the sedan trying to say we knew about the extra cost and that's not true we would not have taken it we would have gone somewhere else. They will not work with us because they put notes in the system that is not true.

Very nice and clean vehicles and professional nice driver. Good to know that great service does…read moreexist

From the owner: Transportation service that has a yelp discount that will help get to all your locations needs.read more

First time renting from enterprise. The process was fairly easy with a few hiccups due to…read moreinsurance. It was a learning experience but everything went well. There is a $50 security deposit fee and you have to provide a debit or credit card. You're not charged if you return the car in perfect condition. I was in a car accident and everything was covered. Overall, I found the rental cost to be quite expensive. I'm glad I went through the experience and learned more about the requirements and fees. However, I wouldn't want to rent a car again unless it was absolutely necessary.

Outstanding customer service, prompt & courteous, as well as always willing to work with your…read moreneeds. Highly recommend for both short term & long term rentals!