They have a helpful staff. The Manager has a sense of humor. You can rent a Wagoneer, Honda , or another SUV. Sometimes, it can take awhile for them to pick up the phone. Sometimes they will pick it up right away.It just depends on the day. Jordan was very helpful. He always answered my questions. Jordan also displayed a calm, cool, demeanor. I returned the 2015b Honda Civic Sport with a full tank and in great condition. My deposit was returned to my credit card. I just have to wait a few days for it to post. I would definitely recommend this place. read more

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Needed truck for work purposes, said they had trucks, got there and got stuck with an old small SUV for a 15 hour drive at the same rate as the truck. Will never be returning here ever again read more

I reserved a truck. When I got there, they said they didn't have one even though the website said they did and I've already paid to reserve it. They switched me to the smallest and worst SUV I've ever seen. They said it had CarPlay. It did not have CarPlay. And then they charge me the same price as the nice truck. I would not recommend this place. read more

This location has lousy inventory. Good chance you won't get your desired rental car. Had to wait 3+ hours to get my replacement rental car. When I did get my rental car it only had 1/2 tank of gas!! What BS. I not only lost time by waiting on the car at the rental location but I had to spend time to go to a gas station to fill up the gas tank. What a pain.... And, by the way, do you know they charge a $300 deposit onto your credit car when you rent the car. Gee, I wish I was told upfront about that. And when I returned the car I did not immediately get my deposit back. After 3 days I still did not get my deposit back. I had to go back to the location and complain about this........then miraculously I got my deposit back on the 4th day after I returned the car. That's BS too. There are much better rental car businesses out there. Don't go to Enterprise. read more

Whoever wrote the good reviews must be on the staff. This place is horrible! waited over an hour for a car that was pre booked and checked in online before arrival. They are incredibly slow, it took over 30 min just to complete a rental for one person. I would have saved time and headache by renting from airport, will never rent from here again! read more

Have been waiting 40 mins to be picked up 1 min down the street. I am writing this still waiting on them and have been on hold for over 20 minutes now. DO NOT RECOMMEND! read more

Customer service. Stop hiring employees that do not carry any respect whatsoever for their customers.

Renting a car is usually the result of something having gone wrong like a wreck. The folks at this location and their sister location in Fort Worth have always made renting car a less burdensome experience. read more

Jordan gave me faith that wonderful customer service still exists! Thank you for demonstrating true professionalism.

Clean and repair vehicles. Provide electric controls for drivers with limited abilities. Tell the truth about the availability of vehicles on premises read more

7/28- I have been on hold with Enterprise for over 20 minutes and no one has even picked up the phone to acknowledge me. I have a huge complaint about multiple charges on my cards from you guys. Maybe someone, like a manager can call me. Dauphinais Poe 817-271-3641 Today read more

I waited 1.5 hours for a vehicle that was supposed to be available at 10:30. They lied about how long it would take and then delivered a pickup truck?!?! Not good. They ended up giving me another car with only 1/4 tank of gas read more

WORST CUSTOMER SERVICE EVER... I will never rent front this company ever again. Horrible

Received good customer service most of the time that I've rented here. The only reason that I didn't rate 5 stars is because there have been a couple of times we made reservations online and showed up to be told they didn't have any vehicles. The least they could have done was called and said as much when they noticed the reservation. Also, I've stood in line for several minutes while they spoke to people making inquiries on the phone versus taking care of their customers who have reservations and are waiting in line. read more

I was greeted at the caliber collision with a rental ready to get situated with family in a rental they took us to check there line up an acomódate me an my family, then I had issues with the car they did not hesitate they trade it my car for another best customer experience thanks Enterprise read more

Spite having to go to 3 different Enterprises today, because none of them had any vehicles , I finally was able to get into a SUV. My situation was that my truck was needing to go into the shop, yet I couldn't put it in there, because Enterprise couldn't fulfill a simple rental.. Enterprise as a whole is a joke. I'd recommend going ANYWHERE else but Enterprise. Their vehicles get a good wash down, but don't be fooled. Just pop the hood and you'll see what I'm talking about. My rental didn't even have windshield wiper fluid. It also needed an oil change, air in the tires, and radiator fluid Enterprise is lame read more

Enterprise Rent-A-Car - Dirty dirty dirty tisk tisk tisk - Car Rental Near Me - Fort Worth, Texas

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Rented a vehicle here while visiting family. Super friendly and treated us like friends. We scored the last car on the lot, too.

Fabulous experience- staff was super helpful, efficient and friendly- when I need a car again, this is where I will go!

Branch Manager, Jonathan G. Parenica, at 4943 S Hulen, FW. TX location, is a RACIST ---hole! Would give 0 and below stars if I could. Insurance Company placed a reservation for a vehicle that could be honored at ANY Enterprise Co, called had car available but because he was butt hurt over correction from us AND the insurance co, when we arrived to pick up the car, he wouldn't give it to us! Then had the audacity to say he would blackball us from renting from ANY Enterprise! Recorded the entire conversation and so did our insurance company. Contacted Corporate and emailed the recorded encounter. He needs to be terminated and NEVER allowed to serve the public! read more

I made a reservation for a small SUV and when I arrived they didn't have a vehicle for me. They offered me a 2020 Nissan Altima that on the exterior was fine but the interior was filthy and it smelled. I asked if they had another vehicle and I was told if I could wait they had a small SUV coming in but then I was told I could not have it because it needed an oil change. By this time I had no way to leave so I had to accept the vehicle. I brought back the vehicle the next day and was offered a large SUV or a car. I accepted the car but they still had us waiting which was fine but annoying due to everything else. But this does feel like they are trying to make things right. But still the overall experience was very poor and I cannot recommend this location. read more

This was our first time renting from this location and I honestly regret even using Enterprise. Made a reservation for a vehicle that would accommodate the number of people traveling with us, but then came the day when we came to get the rental. The vehicle that was shown to us 4 days prior was not available. This wasn't a problem, however we were given a smaller vehicle in its place with no apologies whatsoever. We were told that no vehicle is guaranteed and we could go to another location to see if they possibly had what we needed. We came to this specific location because they had a vehicle that we needed and could accommodate us. The trip was possibly the worse trip I've ever had mostly because the back row seats were not meant to be used for long trips, nor for adults. The entire situation was one that could have been avoided, but obviously this location doesn't value it's customers. Customer Service is not asking the customer after the fact if we liked your service and you offering better service next time. It's making sure the customer is happy with your service from start to finish, especially if the customer was not being disagreeable and respectful enough to return the vehicle in better condition than it was given. I certainly won't be recommending anyone to this location as I believe this location needs to train their staff and management on providing better customer service and being on the same page when it comes to information you need to convey to your customers. It was apparent with this situation that multiple staff members were aware that something was wrong, yet their solution was to pass it on to management to fix it by doing absolutely nothing. Do better. read more

Enterprise Rent-A-Car Updated my Today my truck was ready after getting some hail damage repaired. This location refused to pick up my rental at body shop which enterprise had previously agreed to do, then lied to me and told me they would give me a ride back to body shop if I brought car to them. When I got to location they told they don't do rides right now and didn't even apologize. I was forced to figure out my own way back all the way back across town. I hope to never do business again with enterprise after this. I am completely dissatisfied with my service at this location read more

The customer service was great . They got me in and out But the car I was giving need a oil change and the car has a flat . I call them they got me in to a better car so yes I would rent again. read more

Not a good rental! When asked upon returning the vehicle and informing clerks that the car had a foul odor as well as a mediocre car at best, the gentleman behind the counter disputed the smell as "wasn't that bad" This is on top of receiving it dirty(can be over looked) the back seat was sewn together, the gas cap was not secured to the vehicle, the road noise and wind noise was almost unbearable! Also was unable to have the bill emailed for reimbursement purposes, was provided a physical paper copy thankfully will just take more time to be reimbursed. read more

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I rented a car June 2017, and everything was fine until this past Friday, January 5th, 2018 when the made an unauthorized charge of $100 to my card. I spoke with two representatives there and they wouldn't allow me to speak with a manager. They told me they couldn't find the charge so I should contact my bank. Excuse me!? No I should have been speaking with the manager! When I finally got the manager, Cory ,after 4 calls he proceeded to blow me off saying it was their lunch and he'd call me back! Again excuse me!? You fraudulently charge my card and then tell you'll call me back, because you're at freaking lunch! Best part is Cory didn't call back. I've filed a complaint with the BBB, and have opened a dispute claim with my card carrier. Next I will review this place on every outlet so people know they are thieves. read more

Great customer service! Great team! They had my reserved SUV clean and ready to go when I arrived!

Will never rent from you again, called and informed them that I was running late rented on Friday returned on Sunday at 5pm they were closed with no drop box, left the vehicle and drop the keys off when they opened, and I still got charged with another day even though I spoke to someone about running late, that's not right read more

Very frustrated with the communication and customer service at this location. I usually don't rent with enterprise and won't be again. They require a large deposit up which wasn't communicated before hand except in the small print of their general policies NOT in my rental reservation. Ok but shady. Then they won't let you use more than one credit card. if this was communicated before hand it would be more understandable. Ridiculous. read more

One star because i cannot put 0 i really did not like the attitude of the employee i have been renting from here for ever and now they want to be special. Jonathan was the person attending me and he was very rude told me i was to early to pick up my rental and then told me there was no cars for me unless i paid extra $10. a day when my reservation was for a regular car he said they tried to call me that was a lie he said they didnt have my email to let me know the update just a.very bad customer service. from Hulen location this is the last time i will visit this location im not happy had to leave with a truck which was not whst i wanted. read more

I stopped by Enterprise, Because my Durango was in shop. I picked this place base on the previous reviews. So my insurance called it in and scheduled me a rental. When I arrived. They already had the rental ready for me . Very polite and nice. Great service I recommend This location. Thank you . read more

Please stay away from this place. Enterprise has always been good to me until I trusted this location. When I rented the car after dropping off my truck at the " trusted shop" it had some scratches and I was ready to take pictures because I know better than that. The super nice lady told me don't worry about that. Scratches are OK. Then when she started the car for me and told me about their.... insurance, I smelled a weird smell in the car. The next day the car reeked like cigarettes and I didn't want to try to get rid of it because it would make me look guilty. Long story short, I dropped off the car at the repair facility and since nobody walk the car with me I did it. I don't smoke and I don't know anyone who does. A few days later they charged me $500 dollars saying that the car had damaged on the door. I had no idea what they were talking about. I called and I'm sure you get the idea ..... also went in person and they showed me a picture that "supposedly was taken 30 seconds after I left" if so, why didn't they check the car when I asked. Obviously the manager didn't call me back. That is what happens with big companies, manager is never there and is your worst against theirs. I'm out of almost $700 dollars but thanks to God I'm ok. I just don't want this to happen to you. I was going to get an attorney involved but I suffer from anxiety and I thought it was better to leave it alone and just let people know the kind of thing they can do. What if this happens to a family that can't afford to lose that money and takes food away from their table?. Or they can't pay a bill? Thanks for reading and please share this with people you care about. read more

Enterprise Rent-A-Car - Car Rental Near Me - Fort Worth, Texas

Expect no answer to your phone call especially if they are busy. I was trying to call this location before heading there to see if I can drop off the care to them even though I got it from a different location and wanting to know if there's any extra to that. No answer so I just went ahead to this location to drop the car off as it is closer to me. While waiting in line the phone just kept ringing. Other than that issue, I never had problem with the return, it was fast and efficient. read more

Laziest and most inconsiderate employees I have ever seen. Leave 3 customers standing outside when their reservation was at 2pm and you close at 2pm. Their management really needs to be taught how to mange a team. read more

Reserved a car as mine is in the shop for repairs. Take a Lyft to pick up my reservation to have them tell me they are out of cars. It still shows you can reserve online so I asked them why that was. They said that they just call and cancel everyone after they make a reservation cause they are out of cars. What a joke. read more

The manager charged my corporate card on file instead of my personal card I gave them. This could have caused serious repercussions for me at work, so I called the manager to ask them to charge my personal card and refund my corporate card. The manager claimed this was simply not possible, which seemed like a lie. I called the enterprise corporate number and I was told it's something they do everyday and they absolutely could do it. Corporate enterprise had to contact the branch manager to handle this. Terrible experience. read more

We rented a car to drive to Oklahoma City for an awards ceremony. It was a long trip. The car they rented it us stank of cigarette and marijuana smoke. It had stains on the front seat. When we returned the car they tried to tell us the front fender was "detached". It turned out this is an old trick that these places use. Of course the front fender was not detached and their corporate office gave us an apology but it was an unpleasant experience. Buyer beware. read more

I recently made a reservation and called a day before to be picked up, like it suggested on the website. I got a confirmation that someone would be there to pick me up the next day. No one ever came, no phone call and I got into a phone voicemail loop which meant I never got a hold of anyone to see why no one showed. Not a follow up call-nothing. I will never rent from this location again, totally unreliable and unprofessional! read more

No business with a small town feel. They really care about customer satisfaction and will go the extra mile to make sure you are pleased with their service. read more

Went to pick up rental per an Insurance claim and was told they had no vehicles although I saw a ton in the lot. I asked where I could go and if they could confirm availability for me and I was just handed a stack of papers with other locations phone numbers, GREAT customer service. read more

Great staff, very friendly....was a great experience until I received numerous charges run through a few months AFTER my rental. I called to inquire and they told me it was for toll charges. I asked why they didn't let customers know before hand that they ran tolls through a 3rd party company. If I had been told this beforehand, I would have put my toll tag in the rental, which I get at a discounted rate and was debited weekly instead of being hit with over $500 in tolls at once. Their response....call NTTA. Great help, guys. POST A SIGN OR LET CUSTOMERS KNOW ABOUT TOLL CHARGES BEFORE THEY RENT FROM YOU! read more