I reserved a car online only for them to leave a message the morning that I was going to pick up…read morethe car saying they were out of cars and had been for the past week. What a waste of everyone's time and my money! It's negligent and rude to allow customers to reserve cars you don't have available. When I called to verify that the message was not a scam, they confirmed it, but their only solution was to go to another Hertz 1hr and 45mins away. I asked if they had any agreements in place with local rental companies for when these events occur since their closest sister company was so far away and he said "No, on account of that I work for Hertz." Unhelpful, sassy, rude, and a waste of everyone's time. Now I have 5 hours to rent elsewhere and just accept whatever price is available. I will absolutely never use this company in any state ever again.

Just picked up a car from them; they said it was in the church lot across the street. I walked…read morearound in the lot clicking the fob and didn't hear it. Then I realized I could hear the car beeping from the street. I walked back to the street and found the car. Drove off and got it home. I noticed paper receipt in the window. Went to throw it away and realized it was on the outside under the windshield wiper. They rented me a car with a parking ticket on it.

They had great prices, lower than prices at other Enterprise locations & lower when compared to…read moreother brands, though I'm sure this is subject to the market conditions at the time of rental. Regardless, I found the service outstanding at the FtW 7th street location when I picked up the car and when I returned it several days later. While the Enterprise airport locations are open late, airport rentals tend to be more expensive when compared to other locations as the prices include airport fees. Also, a local must have a credit card to rent at airports but can use debit cards, with some additional paperwork, at all other DFW locations (my additional paperwork consisted of proof of my monthly socsec payments which took 30 seconds to get online & my most recent electricity bill which I also quickly obtained online). However, non airport locations in the DFW area have more limited hours, typically 7:30-6:00 on weekdays, & on weekends, most close while some are open for a few hours each day and some are open only for a few hours on Saturdays. Also, some locations allow after hour drop offs while others don't. To pick up the rental car, I took the Amtrak train, which was running late, into FtW. Though non airport DFW Enterprise locations close at 6:00, their last reservation spots are also at 6:00. As the train ran late, I was running really late; consequently, I took an Uber rather than public transpo; even so, I arrived about 6:20. I was frantic. I expected to find the door locked as I had recently at the Dallas location on Central at 6:03, but the door was open, & they were happy to rent a car to me. There was actually another customer who came in after me, & they were most pleasant with him as well. A couple of cars were also returned during this time, & the employees were also gracious & pleasant with these customers. When I was supposed to return the rental car, I underestimated traffic; consequently, the earliest I'd arrive was 6:40. I tried to call the store 2 or 3 times while I was renting the car, including when I saw how late I was going to be in returning it. If you call before 6:00, you may be put on hold for a long time, but you will be able to talk with someone by holding or by calling back, but if you call after 6:00, even if it's only by 1 or 2 minutes & even if employees sre still working, you will not reach anyone. While the employees worked late when I picked up the car, I didn't figure that they worked late every night. So, I knew they would not be there when I arrived, but at that point, I was so close that I decided to keep trying, & I'm so glad I did I also had to stop & get fuel so I wouldn't be charged for it. While I already thought they'd be closed when I arrived, I hurried getting gas just in case. Regardless, I didn't arrive until almost 6:50, & I couldn't believe they were still there & happy to see me. They quickly checked me in, & at 7:00 when I departed, they were still on the job, helping customers well past closing & doing so very graciously, very nicely, very pleasantly. I really enjoyed visiting with them while we conducted business. While the Dallas Oak Cliff location has very nice employees, esp a female supervisor who will go well beyond the call of duty to help you, I'd never before seen employees who are so charming & so nice & who act like they are so happy to help when customers arrive late even though such has caused them to work late. Not only was this the best Enterprise experience that I've ever had, & I've had many of them, it was the best experience I've ever had with a car rental company!!! I'd recommend the FtW 7th street location to anyone & everyone!!!

Picked up a vehicle for a work trip. Thomas helped me when I arrived and answered all my questions…read moreand got through my reservation and in a car in under 10 minutes. Upon returning, I was assisted by Ali. He was super friendly, helpful, and also provided really quick check out services. They went above and beyond to make sure everything was great with the car my experience. Thank you Thomas and Ali for such an easy process!

Got my first big truck to drive . 4x4 . A real cowgirl now. Ricky, Tanjay , Joe were essential in…read morethis transaction as we were walk-ins. Thank you guys. Xoxo This was in Alta-Mere. Yeeee- haw!! Xoxo , Stephanie Bradley

Terrible Experience - Do Not Recommend Enterprise at Fort Worth Airport…read more I had a bad experience renting a car for 7 days. When I picked it up, the initial inspection was rushed and not detailed at all. The young man who checked the car didn't mention anything specific, nor did he go over any existing issues. As soon as I got home, I took pictures of all parts of the car just to be safe. When I returned the car -- clean and with the gas filled as requested -- a different employee came out with a camera to check for ice damage, claiming that there might be some because of the route I had taken. She told me I would get my deposit back and that everything seemed fine. Now, days later, my insurance company is calling me saying I owe $4,000 for supposed ice damage -- even though it never even rained during my trip. I'm extremely upset. This company is not serious or trustworthy. They contacted my insurance directly without ever reaching out to me first. I absolutely do not recommend this location -- Enterprise at the Fort Worth Airport. Terrible service and unacceptable treatment of customers

The absolute worst customer service experiences imaginable at Avis. Called Monday to confirm my…read morerental for Wednesday. Was assured by the girl that it would be ready despite her being too lazy or incompetent to actually check my confirmation number or ask for a name or anything. Same girl calls the next afternoon to let me know my rental would in fact NOT be ready when I had requested and paid for it 7 months previously. Asked to speak with her manager and she was conveniently not in the office. The customer service line managed to yield an even worse experience from there. The employees at the DFW location were great, but now I'll likely end up having to fight the charges on my credit card because there's probably less than a 0% chance I'll find someone that's actually an AVIS employee to speak to about this. The customer service call centers are some of the worst I've ever experienced. If you want to do business with a company that has the WORST customer service you've ever experienced then Avis is for you. Hell will freeze over before I ever rent from Avis again

I've now been parked outside this location for 55 minutes waiting for it to open. Another vehicle…read moreis here. Nobody inside. I called the local phone number and it rolled to customer service. All customer service can/will do is say "Yep. Sure was supposed to open 45 minutes ago!" Can't contact anyone. Can't let me return my car to another location less than half a mile away without penalizing ME for the change. Can't do anything useful. Meanwhile, I'm now late for work and for a meeting. Thanks for doing the least you can, Avis! Edit: After an hour and fifteen minutes, someone did show up, and I got the car checked in and myself back on track. After posting here and on twitter about the foul-up, I got a response from Avis customer service on twitter. I called and they made a fair and reasonable gesture to offset my inconvenience and frustration, which I appreciate. Adjusting my review upward a bit due to their follow-up.

Xavier came to our house and cleaned the interior of both of our vehicles. I am embarrassed to…read moreadmit the amount of dog hair we had in our cars (German Shepherd problems), but Xavier did such an amazing job - you couldn't even tell we owned a dog by the end of it! Very professional and reasonably priced. Will definitely use again and recommend to all my friends!

I had an absolutely amazing experience at Delta Autos, located at 1949 Golden Heights Rd, Suite…read more105, Fort Worth, TX! I needed a rental car on a Sunday and found Delta Autos through Google -- this was my first time there, and I'm so glad I went! When I arrived, I was warmly greeted by Brodie, a very handsome Marine and Sales Associate, who welcomed me with a big smile and handshake. His professionalism, patience, kindness, and understanding made the process smooth and enjoyable. His customer service was truly exceptional! I was also privileged to meet the handsome CEO, Chandler Hunt, who serves in the National Guard and leads his company with respect and honor for veterans. Mr. Hunt was friendly, knowledgeable, and just as committed to providing top-notch service as his team. They also offer full detail car washes--and they're amazing! My car looked brand new afterward. If you're ever in need of a rental car or a professional car detail, I highly recommend Delta Autos. Ask for Brodie--you won't be disappointed! Their prices are a lot cheaper than Enterprise and Hertz, and their customer service can't be beat. Thank you, Delta Autos, for honoring veterans and providing such outstanding service!

Depends on who's working... some representatives give excellent customer service while others lack…read moreany customer service skills.

I wish I could give this place 0 stars! I prepaid for a car rental that was to be picked up at 8 am…read moreon a Saturday morning. I arrived at 7:45 and waited until they opened at 8 am, just to be told they didn't have a vehicle and that Tara had left a message for me, at 7 am, saying she didn't have a vehicle and that I could go to DFW airport to pick one up. Because I needed to be somewhere shortly after my scheduled pick up time, I didn't have time to pick up a vehicle anywhere else. I called the 800 number after my meeting and they were useless. They told me that because I cancelled after my pick up time, I wouldn't be getting money back. I, not so politely, informed them that I didn't cancel the reservation and that I was pissed because it was cancelled by the agent at the rental place and I still needed a vehicle for the week. They escalated it to claims or something and said I should get my money back in 7-14 business days. I don't understand how the website could let you prepay for something that isn't available. Save yourself the headache and rent elsewhere.

Earned a client foe life. Not only was the customer service great but to find out they didnt charge…read morea deposit anymore. Way to keep business

Drew, the Branch Rental Manager, made this process seamless. I needed a car earlier than expected…read moreand he was more than willing to help accommodate me. He was quick, organized, honest, and very easy to work with. Might be a good idea for Enterprise to look into making him a regional trainer, I wish all my Enterprise experiences were like this!

They have a helpful staff. The Manager has a sense of humor. You can rent a Wagoneer, Honda , or…read moreanother SUV. Sometimes, it can take awhile for them to pick up the phone. Sometimes they will pick it up right away.It just depends on the day. Jordan was very helpful. He always answered my questions. Jordan also displayed a calm, cool, demeanor. I returned the 2015b Honda Civic Sport with a full tank and in great condition. My deposit was returned to my credit card. I just have to wait a few days for it to post. I would definitely recommend this place.

This location has lousy inventory. Good chance you won't get your desired rental car. Had to wait…read more3+ hours to get my replacement rental car. When I did get my rental car it only had 1/2 tank of gas!! What BS. I not only lost time by waiting on the car at the rental location but I had to spend time to go to a gas station to fill up the gas tank. What a pain.... And, by the way, do you know they charge a $300 deposit onto your credit car when you rent the car. Gee, I wish I was told upfront about that. And when I returned the car I did not immediately get my deposit back. After 3 days I still did not get my deposit back. I had to go back to the location and complain about this........then miraculously I got my deposit back on the 4th day after I returned the car. That's BS too. There are much better rental car businesses out there. Don't go to Enterprise.

First Everyone there is amazing…read more Love their jobs And go the extra mile. The 1st week ,i used them someone waited on me to get there after closing to get my car. He didnt make a fuss at all. The next time , i was greeted by him again. and was given a nice suv , like better than last time. With a 2 yr old, its hard sometimes....but this location goes the extra mile eqch time.Ill be back.

Told my wife that they could only use "credit Cards" so my wife drove all the way home to get her…read morecredit card and than when she got back they said they had no cars left even though we had a reservation and knew we were coming back. Such a Holes.

Hamid was Amazing. I can't thank him enough. I had a friend going to the airport he is handicap,…read morethey went above and beyond to accommodate our needs for the trip!

From the owner: In business since 1997…read more For your limo services of: Prom, Graduation, Weddings, Concerts, Cowboy Football games and more! Texas Motor Speedway, Bachelorette/Bachelor Parties.