My wife and I have taken our cars to Haas Auto for years. This is the mechanic you've been looking…read morefor, they are knowledgable, and provide excellent service at a great price. They have never tried to up-sell us on an unnecessary repair, they clearly explain what the car needs, and what kind of repairs might be needed when. They do routine maintenence on most types car but can also troubleshoot complicated or confusing issues and will work to find the correct repair in the least expensive way. They are reliable, personable and professional.

I asked them to do a PPI on a vehicle since I live in Michigan. The report was a bit unconventional…read morebut talking about it cleared up things. Bill is very knowledgeable.

I highly recommend UpDown Auto Repair! They are very honest, professional, kind, and trustworthy…read more I needed an exhaust repair, and they went out of their way to find a much cheaper part for me, which significantly reduced my bill. They easily could have charged me more, but instead they helped me save money. That kind of honesty is hard to find in an auto repair shop. They also did some additional work that was outside the original scope of the repair. I told them I was happy to pay for the extra work, but they did not even charge me for it. I really appreciate their honesty, excellent service, and the way they treat their customers. Highly recommended to anyone looking for a reliable and honest auto repair shop!

I recently brought my Nissan Rogue in for some major maintenance, and I cannot say enough good…read morethings about Tim and his shop. From the moment I walked through the door, he was incredibly professional, kind, and made me feel like a truly valued customer. What really sets Tim apart is his transparency. Auto repairs can be stressful, but he was completely upfront about the pricing for everything, taking the time to break it down with absolutely no hidden surprises or pressure. I had a solid list of services performed to get my car caught up on maintenance: * Spark plug replacement * Coolant flush * Brake fluid change * Transfer case oil change * CVT oil change My Rogue is running beautifully now. If you are looking for an honest, skilled mechanic who actually cares about the people he is helping, I highly recommend Tim. It is rare to find an auto shop you can trust this much, and I will absolutely be returning for future service.

I would strongly recommend taking your vehicle somewhere else. My experience with this facility was…read moreextremely frustrating and expensive. Chris, who presented himself as the person in charge, was extremely difficult to deal with. When I asked to speak with the owner or a supervisor, he would not provide that information or allow me to speak with anyone else in management. My biggest concern was the additional work and charges that I did not authorize. I originally brought my truck to this facility because it needed a replacement transmission, and the transmission repair was covered under warranty. After they received the transmission, it took more than five days to complete the repair. When I picked up my truck, I made it approximately two miles before it broke down. The engine began rattling, ran extremely poorly, and then shut down. The truck had been running properly when I brought it to them. Instead of resolving the problem with the original repair, I was told the problem was the spark plugs and wires. I was then charged another $250 for this work, along with another $179 diagnostic charge. I did not bring the truck in for spark plugs and wires, and these additional charges were not part of the original repair I authorized. After they claimed the truck was repaired again, I picked it up and it made it only about one mile before the problem happened again. At that point, I had completely lost confidence in the facility. I had the truck towed to my home and finished the repairs myself. There was also an issue with my old parts. I specifically asked Chris to keep the old parts for me, and he agreed. When I returned approximately 30 minutes later to pick up my truck, I was told they had already thrown the parts away. I was then told that customers have to request their parts before the repair begins. That was not what I was told when I asked for them. What makes this experience particularly frustrating is that I was charged additional money for repairs that I did not authorize as part of the original job, and I ultimately had to take the vehicle home and repair it myself. I don't have a problem paying a fair price for quality work. What I have a problem with is being charged additional fees for work I did not authorize, being charged repeated diagnostic fees, having the vehicle returned to me in worse condition than when I brought it in, and then having to finish the repair myself. In my opinion, the customer service, communication, and handling of my vehicle were unacceptable. I would not recommend this facility, and I strongly suggest getting a written estimate and written authorization for every additional repair before allowing them to work on your vehicle.

Great service! Fast, friendly and reasonable. Highly recommend their services if you have a hybrid…read moreor electric vehicle. They are pretty knowledgeable and look out for their customers,

Amazing mechanics doing honest work, enjoyed my experience getting my car serviced. The pricing is…read moresuper reasonable and they were very transparent about what had to be done. Super friendly staff. Definitely recommend taking your car here. They will be our go to for both me and my boyfriend's auto needs.

I had such a great experience here - I originally went in for a brake inspection after another…read moreshop told me I needed work done, and Kevin took the time to thoroughly check everything for me. Not only did he explain things clearly, but he was also honest and reassuring -- he let me know my brakes were actually in good condition and didn't need any work at this time. That kind of transparency is rare and very appreciated. What really stood out to me was his integrity. He didn't try to upsell me or push unnecessary repairs, saying "sometimes you just gotta help people out." That genuinely meant a lot. It's hard to find a mechanic you can trust, and this experience gave me a lot of confidence in coming back here for future maintenance. Highly recommend to anyone looking for honest, knowledgeable, and kind service.

Had a wonderful experience…read more I had never purchased a newer used vehicle from a dealership before, mostly 20 plus year old cars. I wasn't sure where to start when looking for a newer outback. After meeting with the sales team, Ali and Billy, they helped narrow down options and find a vehicle that checked every box I was looking for at a price that was lower than the big dealers. I was pre-approved for my loan through my bank, but I applied for finance at Patrick's suggestion. I was able to get a lower rate and nicer payment, even though I had been with my bank decades. The whole experience was easy, quick and very low pressure. I would highly recommend giving them a visit if you are looking for a vehicle and want to skip the stress.

Communication was awful with this dealership. I was strung along all day and the finance manager…read morefailed to keep his promise. Very unprofessional business practices.

First time I've used Waterloo services. A deer hit my son's car. Right passenger side quarter panel…read morewas damaged. Poked though the wiper fluid container. Hit so hard it crumpled the hood a bit and passenger door wouldn't open. Not happy time at my house. We called Geico and they took care of it. We chose Waterloo Motors as it's right in town plus Geico agent knew them as well, which i felt was good. I owed the deductible and another $175 for labor fees that Geico didn't quite cover. Seems Waterloo Motors service is a bit higher on the labor. But people need to be paid for their service and mechanics are in need. They did a great job on my son's car. They had good communication and we're happy to have the car back. It does look nice. They did a good job.

Idk what stick got up there butt that day but they failed my nearly brand new. Was a showroom car…read moreonly, hardly any miles for my rear tires which was understandable but my problem with them is because one of my headlights the plastic outer cover is chipped in the back corner was the main reason i was failed...??? Than gave me a funny look and said "we go by the book here" ...??? Like what? He knew that was ridiculous and probably instantly remembered the year before they passed my old car which externally was in far worst ship including both headlights cracked from some dummy loosing trash out of his pickup while flying down the highway. To top it off quoted a replacement at $7000. When I looked after that I couldn't find one for $7000 but only the most expensive still $4000 less than that and the only replacements I could find was the entire light assembly at that. Still expensive but 7000 naw not buyin it and regardless I still wouldn't even spend 1000 on a plastic light cover. I spoke to several other businesses that has not seen it themselves at that time but said if it's how I described it than waterloo is just being ridiculous for no reason. In saying all that they won't be getting my business again.

Brought my 435i to Hus Collision Center for some repainting and door dings. Not only did the HUS…read moreteam bring my 435i back to life, but also did it for a VERY reasonable price and quick turnaround. Don't hesitate to bring your vehicle to them.

In July this year, my Tesla 3 was hit by a deer. I found this store on Yelp…read more They have no experience repairing Teslas ，ordered the wrong parts many times, so that the entire repair process took more than three mouths. I refused to pick up the car three times because not finish the job. Untill now still not happy This accident only damaged the front bumper, Driver side fender, head light and front door skin. But they opened the interior of my rear trunk without authorization. They damaged everything in the rear trunk. I asked them why they moved the rear trunk stuff and what they did it. They replied that they didn't know who did it. When asked why many things have not been repaired, the answer is that we are a paint shop, which means that other than painting, we do not repair anything else. The entire car's paint was damaged and all surfaces, including the glass, were rough to the touch. It was obvious that the areas not to be painted were not covered, and the working environment was very harsh. The work was very unprofessional. They only worked on the front bumper, driver side fender and front door skin, instead of processing the entire driver side. Therefore, the color difference between the front and rear doors was serious. There is a loud noise when opening the door now. They know that it has not been repaired, but they want us to contact the insurance company. Isn't it the repair cost that they negotiated with the insurance company? The speaker is not fully reset。 During the restoration the hood was damaged, creating a dent. In the end, have to spend money to go to other body shops to treat the entire surface.

Never a "great" day when you find yourself here (probably because you've been in an accident) but…read morethe staff and location itself is pretty efficient! Large check in area, several kind ladies who answer all your questions and understand your dilemmas. The owner himself performs checks on vehicles, they work hard and know what they are doing. I've come here after an accident and within a few days all was taken care of, they have a rental spot in the same place and they set me up without any hassles. Most recently, I came for a quote from damage I sustained getting a service done elsewhere and they took care of it easily and even offered to print out multiples in case I wanted to consider a rental charge as well. Highly recommend this spot if you are in a pickle and want to be in good hands with expert help!

Trusted and reliable place to come for car service. And the value for your money, we love bringing…read moreour cars to this shop.