This review is about spectrum not Chillicothe site! 289 dollar a month no espn, abc, fx! Internet…read moreis supposed to be fastest speed but can't get PlayStation to stay logged in says internet out, always going down!!! Not to mention spectrum cell phone doesn't work circleville and not much on hwy 104!!!! Poor overall services spend hours on phone waiting to cancel services and then when u get through to someone they try to make u feel bad or like your going to regret leaving!!! We actually had to argue with the cell phone retention people as we sat with T-Mobile gal and spectrum claiming we couldn't transfer our numbers while we spoke to her on our new T-Mobile line with old number that had already been transferred and taken over by T-Mobile!! So far 30 dollars for T-Mobile 5g internet is working fine and ways less expensive with YouTube tv!!! Goodbye spectrum u have gotten a lot of money out of us but no more!!!!

Today (9/22/21),I called in because of a billing issue that was my bad, my service got shut off…read moredeservingly so because I missed 2 payments. I thought It was on autopay and it was not. I called them as soon as I realized it was shut off and told Kendra about my situation and because I was behind I need needed to make $112 payment to turn it back on. i told her my situation that I am an 80% disabled veteran and am also on Ssdi on top of that due to a military injury. I told them that my son tested positive for Covid yesterday (9/21/21) and had to be out of school until the first and he has to have internet until then because his school told him to log into google classroom everyday to complete his work while he is out. And without internet he can't do that and asked if I payed half of it until I get paid again in 7 days if they could turn it back on for him and Kendra had no problem helping me out! and said that because I owe the $112 that someone could turn it back off again because they don't do the agreement like that. But I payed $50 which is what I had left for gas and essentials till i get paid again so I payed it tho she said I didn't need to but it would always help to pay down on your bill anyway but it was up to me and already had it turned it back on! I went ahead and payed it anyway though. Kendra is an awesome employee and deserves a raise! I hope spectrum sees this and finds my account and her notes to find out exactly which Kendra it was and give her one heck of a promotion! Manager material!!! Thank you spectrum and Kendra for helping my son be able to log into school during this difficult time! Thank you again! -Kory

The Best! I've been…read moreusing Just Micro for a long time now and they have never went wrong. In a new place now and still need their front window installed and they are well worth going to.

Trying to be fair but I am always getting notice that our area is "being serviced" and the internet…read moreis diwn. Okay then service my bill with adjustments. Still Breezeline is better than most, particularly Spectrum. But we are moving and it is a real headache canceling service. You can't call. You can chat. You wait, and wait and wait and then answer many questions multiple times. Then just when you are almost finished, you get dusconnected. Since you provided your number can they call back? No. You must start the process over again. Is there something wrong with an 800 number with a callback option during normal business hours? Xfinity had the same business model and I just ended up successfully using my Visible hot spot. Sure I like using my smart devices at will. And I barely remember how to use a light switch with my smart plugs but 90 minutes to cancel service is ridiculous. I also got the feeling that the agent was on multiple chats at once. Please dont refer to me as a valued customer. If I was valued, it would be easier to interact with you. And i wanted service canceled at the end of the month and told them so. I bet they cancel today and it is too much hassle to stop them.

Breezeline services are very poor. They keep sending technicians on top of technicians without any…read moreoutcome. If you try to contact them via customer support, they leave the chat in the middle of the conversation without resolving your issues. I have to be on with them literally every week trying to figure out why my internet connection is so poor. Its a different answer every single time - your modem needs to be replaced, your area has a outage, our wires were cut, you need an extender, you DONT need an extender, your plan needs to be changed, etc etc . This clearly shows their inexperience. I am surprised they are still in business and have customers. I would rate -5 stars if I could. Your technician told me on May 26th that she would ship me a new modem because I had internet connectivity issues. On June 6th, I again reached out to the customer support for internet connectivity and they said that no modem was shipped and they dont see any such request on my account. I mean, seriously, are we a joke to you guys ?

I renegotiated a new rate to lower my internet price. After paying the new rate for one month, the…read morerate was raised by $5 with a note saying that the rate was a "promotional rate" for one year (unbeknownst to me). Customer service Chat rep, Aimee said she "sincerely apologized" but said there was nothing she could do. This incident, while only $5/month is exactly why I don't trust Spectrum/Time Warner.

Best ISP I've ever had, great internet and the staff are very friendly and helpful. Highly…read morerecommend, great prices and a personal touch! Small company feel and service with just as good (if not better) internet than the big companies

I just needed internet services. I have had the service for over a year now. Started out great and…read morethe monthly charge was good. But the services started going downhill. I could not get online or I could get online but could not get into my apps such as my banking app. Then they started charging me more without notice till I was paying $100 a month for pretty much no service. It is hard to get a hold of them. I cancelled today and for that offense I have an extra $100 in fees tacked onto my final bill. Biggest rip off I have ever seen. Stay away from this company. Thought Spectrum was bad until I had the misfortune to start with this company.

This review is for our technician Nolan, not frontier as a whole. Nolan was the first person to…read morecome out and give us a plan for our fiber WiFi and he was extremely knowledgeable and helpful. After this frontier sent out people to do tunnelling for the fiber to be run through (which we later found out was done incorrectly) and explained that after this was done someone else would come by to actually install the internet. After two weeks we had an appointment that canceled on us and then another one a week later that also cancelled on us so we were willing to give it one last shot before switching to another provider. Nolan ended up being our technician that was assigned to us this time and he went above and beyond to make sure everything would be installed correctly! During this process the frontier customer service was a nightmare to deal with, but if you're looking to get WiFi from frontier ask for Nolan because he will make sure the job gets done.